Thank you for the reply SharpT.

If deleting the locally saved data did not work, you may want to try reinstalling the game entirely.

If this does not resolve the issue, reply back with a Final Fantasy XIV System Report. Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!