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  1. 03-07-2019 07:55 AM #1
    Besame
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    Apr 2016
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    1,028
    Character
    Calista Fallon
    World
    Coeurl
    Main Class
    Bard Lv 100

    Pre order bonus items

    never received Standard edition pre order bonus items. Placed pre order mid Feb. Called support directly and they told me to do an in game ticket. Put in 2 tickets after chatting with a GM and still no items in my mog mailbox. Followed directions given by the GM 2x. What is wrong with this company?
    (0)
    "Fanboy is gaming jargon used to describe an individual that has gone beyond the point of being a PC or console game fan and, during online chats or discussions, shifts to defend the program at all costs, unable to take any criticism or acknowledge any shortcomings of the game or gaming console."
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  2. 03-07-2019 08:17 AM #2
    Kishtola
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    Mar 2017
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    Limsa Lominsa
    Posts
    6
    Character
    Ki'shtola Si'shna
    World
    Midgardsormr
    Main Class
    Warrior Lv 90
    I have to ask, did you place your 20 digit preorder code onto the mogstation?
    (1)
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  3. 03-07-2019 09:02 AM #3
    Dynratygus
    Moderator Dynratygus's Avatar
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    Oct 2018
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    2,853
    Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    The problem you are describing is not a technical issue. Unfortunately we are not able to assist with your concern in this forum. Due to this, I will be moving this thread to "General Discussion".

    Hope to see you online!
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  4. 03-07-2019 09:08 AM #4
    HyoMinPark
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    Feb 2016
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    Lavender Beds, Ward 13, Plot 41
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    Character
    Hyomin Park
    World
    Cactuar
    Main Class
    Sage Lv 100
    When you pre-ordered, you should have been given a code (via the Store page — you can unlock it from the My Orders page by clicking on your pre-order and selecting “Unlock Activation Key”), and instructions to go to the Shadowbringers preorder website and input your code there. Did you do that? If you did not, that would be why you have not received your items: you didn’t register your pre-order.
    (0)
    Sage | Astrologian | Dancer

    마지막 날 널 찾아가면
    마지막 밤 기억하길

    Hyomin Park#0055
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  5. 03-07-2019 12:53 PM #5
    Darkstride
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    Aug 2013
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    Limsa Lominsa
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    Character
    Ruin Darkstride
    World
    Excalibur
    Main Class
    Sage Lv 100
    Quote Originally Posted by Besame View Post
    never received Standard edition pre order bonus items. Placed pre order mid Feb. Called support directly and they told me to do an in game ticket. Put in 2 tickets after chatting with a GM and still no items in my mog mailbox. Followed directions given by the GM 2x. What is wrong with this company?
    Did you follow the instruction from your order and redeem the code properly?
    (0)
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