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  1. #1
    Player
    ArielLoha's Avatar
    Join Date
    Jul 2014
    Location
    Ul'Dah
    Posts
    11
    Character
    Ariel Loha
    World
    Cactuar
    Main Class
    Red Mage Lv 70

    Character Restore

    Many years ago I deleted my character and had her restored with no issue. Thank you Square-Enix.

    On February 18th of this year I accidentally deleted her thinking I was deleting a character with the same name but on a different data center. When I went to get her restored this time I was shocked to find out you can only get one restore per account.

    I understand why such a rule may exist but I'm begging for an exception. I think the amount of time that's passed between the first restore and this one should show that I am not attempting to abuse the system.

    I've had this character for over 5 years. All classes are maxed out with the exception of blue mage. I have many mounts and minions. So much time put in that the thought of doing it all again is enough to discourage me from playing again. I really want to buy and play Shadowbringers when it releases.

    I'm will to do anything possible to get this character restored, up to and including payment. Please please please help me!

    Character Info:

    Ariel Heartilly / Female Miqo'te / Seeker of the Sun
    Famfrit
    Deleted approx. 1am on February 18th.
    All classes 70 except blue mage
    (5)
    Last edited by ArielLoha; 03-06-2019 at 02:49 PM.

  2. #2
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

    Unfortunately the issue you are describing is something we are not able to assist with in the Technical Support Forum. In order to restore the deleted character, please use the Character Restoration Support Form. One the form is filled out, you will need to contact a GM in game through the support desk.

    Please use the following link:

    https://support.na.square-enix.com/f...la=1&kid=68226


    This thread will be moved to Separate Support Required.

    Hope to see you online!
    (0)

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