An unexpected error has occurred. Exiting FINAL FANTASY XIV.(17f) pop-up

[ExZero]

I have been unable to login to the game since this past Wednesday. When I try to login, I get a pop-up that says "An unexpected error has occurred. Exiting FINAL FANTASY XIV.(17f)"

I have tried re-installing the game twice now. After the first time, I found on a forum post here that I needed to delete the FFXIV folders that are in my My Documents. I did that, was able to get in the game (all my settings and hotbars, UI changes - all those things were reset to default), and all was good, I thought.

Went to log in today - same error and unable to log in. I get the error when I choose my only character.

Here is my system information:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\joshb\OneDrive\Documents
FINAL FANTASY XIV - A Realm Reborn D:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i5-6402P CPU @ 2.80GHz (4 CPUs), ~2.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 0906
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8103.859MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 13479.859MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.481GB SYSTEM_FREEDISC_SPACE 52.554GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 640.041GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.439GB SYSTEM_FREEDISC_SPACE 0.040GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 960
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 960
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4053.313 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4051.930 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_edcffbdd101bbe5b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_edcffbdd101bbe5b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_edcffbdd101bbe5b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_edcffbdd101bbe5b\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1917
SYSTEM_GRAPHICS_DRIVER_DATE 2/19/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 960
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 960
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4053.313 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4051.930 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_edcffbdd101bbe5b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_edcffbdd101bbe5b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_edcffbdd101bbe5b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_edcffbdd101bbe5b\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1917
SYSTEM_GRAPHICS_DRIVER_DATE 2/19/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Razer Surround Audio Controller)
SYSTEM_SOUND_DEVICE_ID {C0B03400-99B4-4349-99D0-4C2FB76F6C05}
SYSTEM_SOUND_DEVICE_NAME RzSurroundVAD.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7600.16385
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/13/2016 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {A98243E9-2FCA-4FB4-A607-372F40FD1809}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7910
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/16/2016 00:00:00
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {E5CAA7AC-789D-4A9E-9EEE-C033592C11E9}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7910
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/16/2016 00:00:00
SYSTEM_SOUND Speakers (2- Logitech USB Headset)
SYSTEM_SOUND_DEVICE_ID {FF43CED3-9C56-4974-B73D-506C1422D0D0}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/11/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {61403630-44CE-11E8-8001444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7A780750-5391-11E8-8001444553540000}
SYSTEM_INPUT_NAME Logitech USB Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {555A6BB0-019A-11E7-8001444553540000}
SYSTEM_INPUT_NAME Razer Mamba
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {555CB5A0-019A-11E7-8002444553540000}
SYSTEM_INPUT_NAME Razer Mamba
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {55601100-019A-11E7-8003444553540000}
SYSTEM_INPUT_NAME Razer Mamba
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {55628200-019A-11E7-8004444553540000}
SYSTEM_INPUT_NAME Razer Mamba
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6140AB60-44CE-11E8-8002444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6140D270-44CE-11E8-8003444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6140D270-44CE-11E8-8004444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Technical Support - Post New Thread - Google Chrome
FINAL FANTASY XIV
FFXIV_CHR004000174AA96989
OneDrive
Microsoft OneDrive
FINAL FANTASY XIV
Snipping Tool
Settings
Settings
final_fantasy_xiv_018.jpg - Print
Weather
Weather
Netflix
Netflix
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
AVG Internet Security
AVG Secure Browser
Blizzard App
Cisco AnyConnect Secure Mobility Client
Warcraft Logs Uploader
Diablo III
Google Chrome
Hearthstone
Heroes of the Storm
NVIDIA Stereoscopic 3D Driver
Overwatch
Razer Chroma SDK Core Components
Razer Surround
Rockstar Games Social Club
StarCraft
StarCraft II
Steam
TeamViewer 12
World of Warcraft
World of Warcraft Beta
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Razer Synapse
Adobe AIR
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Warcraft Logs Uploader
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Cisco AnyConnect Secure Mobility Client
Apple Application Support (32-bit)
Google Update Helper
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Tukui Client
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Visual Studio 2012 x86 Redistributables
Intel(R) Chipset Device Software
Apple Software Update
Google Update Helper
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
Curse
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
Realtek High Definition Audio Driver
Mumble 1.2.19
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
LightingController
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Office 365 ProPlus - en-us
Sid Meier's Civilization VI
Plants vs. Zombies: Game of the Year
Planet Coaster
They Are Billions
Intel(R) ME UninstallLegacy
Intel(R) Management Engine Components
Intel(R) Management Engine Components
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
Bonjour
Apple Mobile Device Support
Visual Studio 2012 x64 Redistributables
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA 3D Vision Driver 419.17
NVIDIA Control Panel 419.17
NVIDIA Graphics Driver 419.17
NVIDIA GeForce Experience 3.17.0.126
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA Optimus Update 35.0.0.0
NVIDIA PhysX System Software 9.18.0907
NVIDIA Update 35.0.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.13
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.17.0.126
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.11.1
Intel(R) Chipset Device Software
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
iTunes
Ventrilo Client for Windows x64
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215
Apple Application Support (64-bit)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\AVG\Antivirus\AVGUI.exe 00002D34
C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnui.exe 000028E0
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000006F8
C:\Program Files (x86)\Microsoft Office\root\Office16\ONENOTEM.EXE 00000690
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00000068
C:\Program Files (x86)\Razer\Razer_ManOWar_Driver\Drivers\SysAudio\ManOWarHelper.exe 00002D5C
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00000A50
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000015B8
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001868
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00001CF4
C:\Program Files\Windows Defender\MSASCuiL.exe 00002674
C:\Program Files\WindowsApps\Microsoft.BingWeather_4.28.10351.0_x64__8wekyb3d8bbwe\Microsoft.Msn.Weather.exe 00002BC0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.40.70.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001844
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.40.70.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 0000054C
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.18114.17710.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00002258
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_1.16.1012.0_x64__8wekyb3d8bbwe\GameBar.exe 00000E24
C:\Program Files\iTunes\iTunesHelper.exe 00002C74
C:\Users\joshb\AppData\Local\Microsoft\OneDrive\19.002.0107.0008\FileCoAuth.exe 00001BE0
C:\Users\joshb\AppData\Local\Microsoft\OneDrive\OneDrive.exe 0000042C
C:\WINDOWS\Explorer.EXE 000019D8
C:\WINDOWS\PrintDialog\PrintDialog.exe 00001AD8
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002D44
C:\WINDOWS\system32\ApplicationFrameHost.exe 000008C4
C:\WINDOWS\system32\DllHost.exe 000013B8
C:\WINDOWS\system32\SettingSyncHost.exe 000027DC
C:\WINDOWS\system32\SnippingTool.exe 0000040C
C:\WINDOWS\system32\conhost.exe 00002900
C:\WINDOWS\system32\svchost.exe 00001178
C:\WINDOWS\system32\wwahost.exe 00000140
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000003A0
C:\Windows\System32\GameBarPresenceWriter.exe 000008CC
C:\Windows\System32\RuntimeBroker.exe 00002A28
C:\Windows\System32\SystemSettingsBroker.exe 00002158
C:\Windows\System32\smartscreen.exe 000027C8
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001AD4
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002B98
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002DDC
c:\windows\system32\sihost.exe 000026C4
c:\windows\system32\svchost.exe 00000918
c:\windows\system32\taskhostw.exe 00002BE8


Please help - I just want to play!

[ExZero]

I have tried to delete the game folder in My Documents again after a fresh re-install and am able to log in now.

I will see how this goes and let y'all know if I see the error pop up again.

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When did this first start happening? Do you recall anything updating/changing on your PC that coincides with this?

You may want to try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

Make sure you disable any overlays that may be active while playing (Discord Overlay, Geforece Experience, etc).

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!