Account Flagged for Suspicious Activity!?

[Evogolist]

Over the last two months I've been constantly restricted from logging in and I've been receiving emails stating:

"Dear Valued Square Enix Customer,

Thank you for using the Square Enix Account Management System.

Based upon recent suspicious activity, we have identified that your account may potentially be at risk. For your protection, we have temporarily suspended login access to this account."

This'll be the fourth time I've had to reset my password and as far as I know my password is nothing bit of easy to figure out since it's not even a real word and the only thing I do when I log in is check the FC house and maybe do a little Eureka.

Has anyone else been having this problem lately?

[Valkyrie_Lenneth]

Use the security token.

[Bacent]

Use the security token.

And then the moment you don't have access to the device that has your security token, you can't do anything at all. We should be able to pick our computer/device that's registered as safe and not have to jump through another hoop to log in. It's never been an issue when logged into their online shop to buy expacs/ect before, so why the hell is it now, and why are people so ok with just going 'security token lol'? You're being rather dismissive.

[Valkyrie_Lenneth]

And then the moment you don't have access to the device that has your security token, you can't do anything at all. We should be able to pick our computer/device that's registered as safe and not have to jump through another hoop to log in. It's never been an issue when logged into their online shop to buy expacs/ect before, so why the hell is it now, and why are people so ok with just going 'security token lol'? You're being rather dismissive.

Because its pretty easy to use the security token, it promotes account security, its free.

You are being dismissive of account security. what got you all up in arms over a security token lol. I've been using the 1.0 CE token for what, 9 years now, never had a problem.

[Bacent]

Because its pretty easy to use the security token, it promotes account security, its free.

You are being dismissive of account security. what got you all up in arms over a security token lol. I've been using the 1.0 CE token for what, 9 years now, never had a problem.

Good for you for not having issues with it. People can lose their devices, or even get new ones and have issues with the token where they've had to jump through hoops. I've had issues with security tokens in the past, and I hate using them. There SHOULD be a way of people being able to label one device as safe or whatever, more so when they're throwing money at a big company just to preorder a damn expansion.

Why is it only recently an issue to dare to log into their store?

[Cincierta]

Because its pretty easy to use the security token, it promotes account security, its free.

You are being dismissive of account security. what got you all up in arms over a security token lol. I've been using the 1.0 CE token for what, 9 years now, never had a problem.

Security tokens you have to pay for now if you're getting a physical one. 10 bucks plus S&H depending on where you are. Only when I decided to order merch from the SE store about 5 months ago did I get slammed with said problems when I never had them before. Then again it did start when they had overall maintenance and I tried to login to the mogstation to get to the lodestone, and said my ID and password did not exist.

[Valkyrie_Lenneth]

Security tokens you have to pay for now if you're getting a physical one. 10 bucks plus S&H depending on where you are. Only when I decided to order merch from the SE store about 5 months ago did I get slammed with said problems when I never had them before. Then again it did start when they had overall maintenance and I tried to login to the mogstation to get to the lodestone, and said my ID and password did not exist.

You always had to pay for the physical one, or it came with the collectors editions of both 1.0 and 2.0.

Also, the app is free.

[Kaedan]

and why are people so ok with just going 'security token lol'?

Because you should be using it. Seriously, either get the token or at least get the security app. One of the two should be mandatory, IMO. Otherwise you're asking for your account to be stolen.

It's not hard to carry a fob or your phone with you.

[MsQi]

And then the moment you don't have access to the device that has your security token, you can't do anything at all. We should be able to pick our computer/device that's registered as safe and not have to jump through another hoop to log in. It's never been an issue when logged into their online shop to buy expacs/ect before, so why the hell is it now, and why are people so ok with just going 'security token lol'? You're being rather dismissive.

This is the only game I know of that won't remember your login on your computer and the only one that makes you use your password and token every single time.

[Penthea]

We should be able to pick our computer/device that's registered as safe and not have to jump through another hoop to log in.

I completely agree but this is not SE's fault. It's the fault of people who hack accounts which then prompt game companies to offer services to increase account security for players.

It's never been an issue when logged into their online shop to buy expacs/ect before, so why the hell is it now, and why are people so ok with just going 'security token lol'? You're being rather dismissive.

And you are being dismissive about the issues surrounding hacked accounts. Yes SE are so bad for wanting to make sure your account doesn't get hacked. How dare they inconvenience you by forcing you to do one extra step all in the hope that it will keep the account in the owner's hands? They should just let whoever has login details to use the account regardless of how they got said details.