Same thing happened to me, I cannot buy crysta or use CC options and the support person I talked to on phone was possibly the rudest man I have spoke to. Perhaps hes having a bad day but he wouldn't let me talk and just kept blaming it on my cc, who i talked to prior to support and assured me no one was trying to use a 1 cent charge. This phone call was possibly the last straw. I love this game, loves XI but this is crap. Every other game in the world seems to offer web support (Se used to it took three hrs to connect but they dont even offer this anymore) I had to fill out a forum just to get a ticket number -call- SE , wait for a agent who basically cut me off and even exasperated sighed at me and put me on hold. If this is the rigarmaroo I have to go through to give -you- money then I may keep it and spend it on something else. Good day.

P.s I must assure you I am a very easy going person to talk to! I am never rude to agents, and I did not deserve this attitude.