Account Flagged for Suspicious Activity!?

[LalaRu]

And then the moment you don't have access to the device that has your security token, you can't do anything at all.

Wrong. You are provided an emergency removal password you are supposed to store in a safe place. Please use things, before speaking bad of them.

[HyoMinPark]

Use the security token.

The problem is, is that I've never had to use a security token before to keep my account from not getting locked. I didn't start getting the "suspicious activity" emails from logging into the SE Store until I preordered the Shiva Statue (and I had used the store multiple times before then). I always use the same device on the same network. So why is this suddenly an issue?

Note that it's only the SE Store that does this, and no other service. I took my gaming laptop to both friend's houses and campus before and logged into the game with no issues and no emails about how there was suspicious activity from logging in from a different network/IP. I've also used the Mogstation from different IPs and never gotten dinged for "suspicious activity".

It's annoying, and it just makes me want to order merchandise like OSTs and Artbooks from other websites.

[InkstainedGwyn]

This also has been happening to a lot of folks after logging into the website/store. It happens to me any time I use my phone or a mobile device.

[Adeacia]

I went to the SE store today to preorder Shadowbringers and got that email as well. Giving SE money is somehow suspicious now.

[Kazrah]

Giving SE money is somehow suspicious now.

REALLY hoping I'm not the only one seeing an amazing metaphor in this comment.

[Gralna]

As a side note, the Security Token device doesn't give you an emergency removal code. Still when mine broke all it took was a quick phone call and it was removed, 2 days later my new one came in the mail and registered it.

Not really sure how people consider entering a 6 digit code to be a world shattering inconvenience, first world problems I guess.

[LastFireAce]

As a side note, the Security Token device doesn't give you an emergency removal code. Still when mine broke all it took was a quick phone call and it was removed, 2 days later my new one came in the mail and registered it.

Not really sure how people consider entering a 6 digit code to be a world shattering inconvenience, first world problems I guess.

yes it does, is the XX-XXXXXXX-X code in the back of the physical copy!

[Raldo]

It happens anytime it detects that your IP changed (if you don't have a security token). It doesn't necessarily mean anyone is trying to hack into your account.

[Crux]

When I lost my security token after not playing for awhile, I called support, they reset my account with no security token. No problem, no hassle.