Good afternoon and thank you for the reply.

The reason why I asked about whether or not there updates or changes made to the PC is because sometimes updating the software may mess with the game runs. Running a cleanboot starts the computer with only what is necessary to run the computer. Doing that also makes sure there are no programs running that may interfere with running Final Fantasy. Suggesting to run a cleanboot of the PC is also part of the trouble shooting we do for these kinds of issues.

The system report shows what makes up the computer and looking at things such as what drivers are installed may help trouble shoot why you are getting the crash. For example, if the report shows out of date drivers then the crash may happen because of that. There maybe a program interfering with the game that you have installed.

I apologize if asking for such information seemed vague. But, the system report is only asked for trouble shooting reasons.

Hope to see you online!