Game freezes and lags

[DarthDC]

So the game plays great when I first log in and play. After about 10 minutes, the audio begins to lag and then the video is next. It gets to the point where the game is nearly unplayable if I continue to play through it.

I tried to change some of the resolution settings and also tried to get into windowed mode, both crash the game.

Updated my drivers, didnt fix. Restarted, didnt fix. Uninstalled and reinstalled the game, didnt fix.

Just bought the game, 60 bucks gone in a game I cannot enjoy. Someone please help.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\robert\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-4720HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS E1792IMS.113
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 12209.055MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 14065.055MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 558.047GB SYSTEM_FREEDISC_SPACE 435.448GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 352.877GB SYSTEM_FREEDISC_SPACE 352.742GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 4600
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 112.500 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2048.000 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 20.19.0015.4835
SYSTEM_GRAPHICS_DRIVER_DATE 10/15/2017 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 960M
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GTX 960M
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8114 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_b9b91ef48989f9cb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_b9b91ef48989f9cb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_b9b91ef48989f9cb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_b9b91ef48989f9cb\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1935
SYSTEM_GRAPHICS_DRIVER_DATE 2/28/2019 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {F0D7AEFA-4CEC-42A3-9FD5-B59DE2AC612E}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7904
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/9/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {41DAF8F0-BD6E-11E5-800C444553540000}
SYSTEM_INPUT_NAME Logitech G13 Joystick
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {41CB8FA0-BD6E-11E5-8001444553540000}
SYSTEM_INPUT_NAME MSI EPF USB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7873EBC0-CD0D-11E5-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga Hex
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {787412D0-CD0D-11E5-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Hex
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {41D9E780-BD6E-11E5-8006444553540000}
SYSTEM_INPUT_NAME G13
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {184D6BC0-4110-11E9-8001444553540000}
SYSTEM_INPUT_NAME Razer Huntsman Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {185DBF70-4110-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer Huntsman Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {185DE680-4110-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer Huntsman Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {41D9E780-BD6E-11E5-8005444553540000}
SYSTEM_INPUT_NAME Radio Switch Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {185DE680-4110-11E9-8004444553540000}
SYSTEM_INPUT_NAME Razer Huntsman Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

SCM
FINAL FANTASY XIV Support Center - Google Chrome
Settings
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 32 PPAPI
AVG Web TuneUp
Google Chrome
HP Photo Creations
MSI Remind Manager
BurnRecovery
Dragon Gaming Center
CyberLink PowerDVD 10
Sizing Options
League of Legends
MAGIX MX Suite
Razer Chroma SDK
Razer Synapse
Syrinscape Fantasy Player version 1.3.7-20180815
VLC media player
Windows Live Essentials
Windows Live UX Platform
Windows Live Essentials
Windows Live UX Platform Language Pack
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Windows Live UX Platform Language Pack
Photo Gallery
Movie Maker
Photo Gallery
Razer Synapse
Windows Live Essentials
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Movie Maker
Galería de fotos
Windows Live Essentials
Minecraft
Windows Live Photo Common
Movie Maker
Windows Live 软件包
Photo Common
Java 8 Update 201
Windows Live UX Platform Language Pack
FINAL FANTASY XIV - A Realm Reborn
Windows Live UX Platform Language Pack
Windows Live UX Platform Language Pack
Photo Common
Movie Maker
Skype™ 7.40
MSI Remind Manager
Nahimic for MSI
Microsoft ASP.NET MVC 4 Runtime
Fotogalerie
Windows Live Communications Platform
Galerie de photos
Java Auto Updater
Windows Live Essentials
Photo Common
Boot Configure
Apple Software Update
Realtek Card Reader
Windows Live UX Platform Language Pack
Windows Live UX Platform Language Pack
Google Update Helper
Battery Calibration
Windows Live UX Platform Language Pack
Windows Live Installer
Windows Live Essentials
Windows Live Essentials
Photo Common
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Movie Maker
Microsoft Visual C++ 2005 Redistributable
사진 갤러리
League of Legends
MSI Social Media Collection
SUPER CHARGER
Windows Live UX Platform Language Pack
Windows Live 程式集
Photo Common
Intel® PROSet/Wireless Software
Photo Common
MSVCRT
MSVCRT110
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
HP Update
BurnRecovery
Dragon Gaming Center
Movie Maker
Visual Studio 2012 x86 Redistributables
Movie Maker
Galeria de Fotos
HP Officejet 4630 series Help
Movie Maker
Adobe Refresh Manager
Adobe Acrobat Reader DC
Windows Live PIMT Platform
Windows Live Essentials
Windows Live UX Platform Language Pack
Windows Live
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Movie Maker
Photo Common
Photo Common
Windows Live UX Platform Language Pack
Photo Gallery
Photo Common
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
I.R.I.S. OCR
Photo Common
XSplit Gamecaster
Windows Live SOXE
معرض الصور
Apple Application Support (32-bit)
Windows Live SOXE Definitions
影像中心
フォト ギャラリー
Photo Common
Windows Live Essentials
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23918
Movie Maker
Movie Maker
Movie Maker
CyberLink PowerDVD 10
Sizing Options
D3DX10
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
Nahimic APO
Lightworks
照片库
Microsoft SQL Server 2005 Compact Edition [ENU]
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Photo Common
Photo Gallery
Intel(R) Chipset Device Software
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Movie Maker
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Windows Live UX Platform Language Pack
Windows Live 필수 패키지
OldSchool RuneScape Launcher 1.2.7
KB9X Radio Switch Driver
Logitech Gaming Software 8.58
Microsoft Office 365 ProPlus - en-us
Synaptics Pointing Device Driver
Intel(R) ME UninstallLegacy
Nahimic for MSI
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Update for Windows 10 for x64-based Systems (KB4023057)
Intel(R) PRO/Wireless Driver
Intel(R) Rapid Storage Technology
Intel(R) Wireless Bluetooth(R)(patch version 17.1.1512.771)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
HP Officejet 4630 series Basic Device Software
Intel(R) Rapid Storage Technology
MAGIX MX Suite
Apple Mobile Device Support
Bonjour
Intel® Trusted Connect Service Client
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Apple Application Support (64-bit)
Logitech Gaming Software
Intel(R) Management Engine Components
Intel(R) Management Engine Components
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.23918
iTunes
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Intel® PROSet/Wireless WiFi Software
Visual Studio 2012 x64 Redistributables
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Application Error Reporting
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA Control Panel 419.35
NVIDIA Graphics Driver 419.35
NVIDIA GeForce Experience 3.17.0.126
NVIDIA Optimus Update 35.0.0.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 35.0.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.17.0.126
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.11.1
Intel(R) Chipset Device Software
SCM
WinZip 17.5
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.23918
NahimicSettingsConfigurator
MSVCRT110_amd64
Product Improvement Study for HP Officejet 4630 series


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\AVG Web TuneUp\vprot.exe 00002D48
C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe 00002B00
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000020AC
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe 00002B60
C:\Program Files (x86)\MSI\SUPER CHARGER\SUPER CHARGER.exe 00002B2C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000020E8
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00002090
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00003378
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 000028D0
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00002DD0
C:\Program Files (x86)\SCM\SCM.exe 000027AC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001C5C
C:\Program Files\HP\HP Officejet 4630 series\Bin\ScanToPCActivationApp.exe 00002890
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 000021A4
C:\Program Files\Logitech Gaming Software\Applets\LCDClock.exe 00004254
C:\Program Files\Logitech Gaming Software\Applets\LCDCountdown.exe 00004204
C:\Program Files\Logitech Gaming Software\Applets\LCDMedia.exe 00004080
C:\Program Files\Logitech Gaming Software\Applets\LCDPop3.exe 00004288
C:\Program Files\Logitech Gaming Software\Applets\LCDRSS.exe 000042DC
C:\Program Files\Logitech Gaming Software\LCore.exe 000007B0
C:\Program Files\Logitech Gaming Software\LU_1\LULnchr.exe 00003448
C:\Program Files\Logitech Gaming Software\LU_1\LogitechUpdate.exe 00000C34
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001544
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000026B0
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe 000017D4
C:\Program Files\Windows Defender\MSASCuiL.exe 00002640
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.40.70.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001F38
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.40.70.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002150
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.40.70.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00002D90
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.18114.17710.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00000C80
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19021.10411.0_x64__8wekyb3d8bbwe\Video.UI.exe 0000258C
C:\Program Files\iTunes\iTunesHelper.exe 00000184
C:\Users\robert\AppData\Local\Microsoft\OneDrive\OneDrive.exe 0000283C
C:\WINDOWS\Explorer.EXE 00001BE4
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000013C8
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002F10
C:\WINDOWS\system32\DllHost.exe 00002A98
C:\WINDOWS\system32\SettingSyncHost.exe 0000227C
C:\WINDOWS\system32\conhost.exe 00002748
C:\WINDOWS\system32\igfxEM.exe 00001DB0
C:\WINDOWS\system32\igfxHK.exe 00001DB8
C:\WINDOWS\system32\igfxTray.exe 00001DD0
C:\WINDOWS\system32\wbem\unsecapp.exe 00000CE0
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003E34
C:\Windows\System32\RuntimeBroker.exe 000008D0
C:\Windows\System32\smartscreen.exe 00000A78
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00003640
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001964
c:\windows\system32\sihost.exe 00000484
c:\windows\system32\svchost.exe 00002E30
c:\windows\system32\taskhostw.exe 00000AC8

[Dynratygus]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

How long have you been experiencing this issue? Is there an error message that appears when the game crashes? Have there been any recent updates or changes on the PC? On the system report, I noticed your graphics drivers are from 2017. Please update them as a new one is available.

Hope to see you online!

[DarthDC]

I updated the graphics card and when I use a different internet connection, the problem behaves similarly. Sound first, then graphics second.

[DarthDC]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\robert\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-4720HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS E1792IMS.113
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 12209.055MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 14065.055MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 558.047GB SYSTEM_FREEDISC_SPACE 422.202GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 352.877GB SYSTEM_FREEDISC_SPACE 352.742GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 4600
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 112.500 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2048.000 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 20.19.0015.4835
SYSTEM_GRAPHICS_DRIVER_DATE 10/15/2017 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 960M
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GTX 960M
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8114 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_b9b91ef48989f9cb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_b9b91ef48989f9cb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_b9b91ef48989f9cb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_b9b91ef48989f9cb\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1935
SYSTEM_GRAPHICS_DRIVER_DATE 2/28/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {F0D7AEFA-4CEC-42A3-9FD5-B59DE2AC612E}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7904
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/9/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {41DAF8F0-BD6E-11E5-800C444553540000}
SYSTEM_INPUT_NAME Logitech G13 Joystick
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {41CB8FA0-BD6E-11E5-8001444553540000}
SYSTEM_INPUT_NAME MSI EPF USB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7873EBC0-CD0D-11E5-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga Hex
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {787412D0-CD0D-11E5-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Hex
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {41D9E780-BD6E-11E5-8005444553540000}
SYSTEM_INPUT_NAME Radio Switch Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {184D6BC0-4110-11E9-8001444553540000}
SYSTEM_INPUT_NAME Razer Huntsman Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {185DBF70-4110-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer Huntsman Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {185DE680-4110-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer Huntsman Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {185DE680-4110-11E9-8004444553540000}
SYSTEM_INPUT_NAME Razer Huntsman Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

SCM
Paun - 192.168.20.20 - Remote Desktop Connection
Game freezes and lags - Google Chrome
Download NVIDIA, GeForce, Quadro, and Tesla Drivers - Internet Explorer
The books - Saved
Settings
Settings
GeForce Experience


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 32 PPAPI
AVG Web TuneUp
Google Chrome
HP Photo Creations
MSI Remind Manager
BurnRecovery
Dragon Gaming Center
CyberLink PowerDVD 10
Sizing Options
League of Legends
MAGIX MX Suite
Razer Chroma SDK
Razer Synapse
Syrinscape Fantasy Player version 1.3.7-20180815
VLC media player
Windows Live Essentials
Windows Live UX Platform
Windows Live Essentials
Windows Live UX Platform Language Pack
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Windows Live UX Platform Language Pack
Photo Gallery
Movie Maker
Photo Gallery
Razer Synapse
Windows Live Essentials
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Movie Maker
Galería de fotos
Windows Live Essentials
Minecraft
Windows Live Photo Common
Movie Maker
Windows Live 软件包
Photo Common
Java 8 Update 201
Windows Live UX Platform Language Pack
FINAL FANTASY XIV - A Realm Reborn
Windows Live UX Platform Language Pack
Windows Live UX Platform Language Pack
Photo Common
Movie Maker
Skype™ 7.40
MSI Remind Manager
Nahimic for MSI
Microsoft ASP.NET MVC 4 Runtime
Fotogalerie
Windows Live Communications Platform
Galerie de photos
Java Auto Updater
Windows Live Essentials
Photo Common
Boot Configure
Apple Software Update
Realtek Card Reader
Windows Live UX Platform Language Pack
Windows Live UX Platform Language Pack
Google Update Helper
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Windows Live UX Platform Language Pack
Windows Live Installer
Windows Live Essentials
Windows Live Essentials
Photo Common
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Movie Maker
Microsoft Visual C++ 2005 Redistributable
사진 갤러리
League of Legends
MSI Social Media Collection
SUPER CHARGER
Windows Live UX Platform Language Pack
Windows Live 程式集
Photo Common
Intel® PROSet/Wireless Software
Photo Common
MSVCRT
MSVCRT110
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
HP Update
BurnRecovery
Dragon Gaming Center
Movie Maker
Visual Studio 2012 x86 Redistributables
Movie Maker
Galeria de Fotos
HP Officejet 4630 series Help
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Adobe Refresh Manager
Adobe Acrobat Reader DC
Windows Live PIMT Platform
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Windows Live UX Platform Language Pack
Windows Live
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Movie Maker
Photo Common
Photo Common
Windows Live UX Platform Language Pack
Photo Gallery
Photo Common
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
I.R.I.S. OCR
Photo Common
XSplit Gamecaster
Windows Live SOXE
معرض الصور
Apple Application Support (32-bit)
Windows Live SOXE Definitions
影像中心
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Photo Common
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Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23918
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Movie Maker
Movie Maker
CyberLink PowerDVD 10
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Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\AVG Web TuneUp\vprot.exe 00002B60
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00001BEC
C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe 00001F30
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000CC4
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe 0000225C
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE 00002280
C:\Program Files (x86)\MSI\SUPER CHARGER\SUPER CHARGER.exe 000029E8
C:\Program Files (x86)\Microsoft Office\Root\Office16\EXCEL.EXE 00001E8C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001370
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 0000135C
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00002E84
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 000004E8
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00002B48
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00000584
C:\Program Files (x86)\SCM\SCM.exe 00002940
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003818
C:\Program Files\HP\HP Officejet 4630 series\Bin\ScanToPCActivationApp.exe 00002B0C
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00002E8C
C:\Program Files\Logitech Gaming Software\Applets\LCDClock.exe 000028E4
C:\Program Files\Logitech Gaming Software\Applets\LCDCountdown.exe 00003FD8
C:\Program Files\Logitech Gaming Software\Applets\LCDMedia.exe 000022B4
C:\Program Files\Logitech Gaming Software\Applets\LCDPop3.exe 00003DAC
C:\Program Files\Logitech Gaming Software\Applets\LCDRSS.exe 00003EC4
C:\Program Files\Logitech Gaming Software\LCore.exe 00002A1C
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA GeForce Experience.exe 00003154
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000009FC
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000028C4
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe 000005C8
C:\Program Files\Windows Defender\MSASCuiL.exe 00001778
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.40.70.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00001918
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19011.19410.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00003B08
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19021.10411.0_x64__8wekyb3d8bbwe\Video.UI.exe 00002834
C:\Program Files\iTunes\iTunesHelper.exe 00002A34
C:\Program Files\internet explorer\iexplore.exe 00003C40
C:\Users\robert\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002AA4
C:\Users\robert\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00000C40
C:\WINDOWS\Explorer.EXE 00001D18
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000021C0
C:\WINDOWS\system32\ApplicationFrameHost.exe 00001D40
C:\WINDOWS\system32\DllHost.exe 00000638
C:\WINDOWS\system32\SettingSyncHost.exe 00001850
C:\WINDOWS\system32\conhost.exe 000043E8
C:\WINDOWS\system32\igfxEM.exe 00002108
C:\WINDOWS\system32\igfxHK.exe 00002134
C:\WINDOWS\system32\igfxTray.exe 00002168
C:\WINDOWS\system32\mstsc.exe 00002E44
C:\WINDOWS\system32\wbem\unsecapp.exe 00001CBC
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000024C
C:\Windows\System32\Macromed\Flash\FlashUtil_ActiveX.exe 00000EB8
C:\Windows\System32\RuntimeBroker.exe 000021E4
C:\Windows\System32\smartscreen.exe 00001B40
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00003120
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000020F4
c:\windows\system32\sihost.exe 00000B04
c:\windows\system32\svchost.exe 000025CC
c:\windows\system32\taskhostw.exe 00001EE0

[Einmimiria]

Thank you for the reply DarthDC.

Can you elaborate on the lag you are having? Can you post a video or something so we can better visualize it?

When did this first start happening? Do you recall anything updating/changing on your PC that coincides with this?

You may want to try a clean boot, Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game. Make sure you don't have any other programs open (especially overlays) while playing the game.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[DarthDC]

https://youtu.be/6y_CDYCt2iY

Trying a clean boot now. I'll get you results after update.

[DarthDC]

ok, so after performing a clean boot, nothing has changed. The game still lags as seen in the video. Again, I have a friend playing on that connection without issues. I can play on other internet connections with the same issue occurring. The game has always ran like this for the entirety of me playing it. I have never played this game without this lag.

[Arrhin]

Plays fine for 10 minutes, on a laptop? I would check CPU and GPU temps first :/

[DarthDC]

85 for gpu and 87 for CPU when lag occurred. Memory at 58%. Seems to be taxing the CPU and GPU when the spikes hit. CPU got up to 85% under my performance meters on my Dragon Gaming Center during the spikes.

[Arrhin]

85 for gpu and 87 for CPU when lag occurred. Memory at 58%. Seems to be taxing the CPU and GPU when the spikes hit. CPU got up to 85% under my performance meters on my Dragon Gaming Center during the spikes.

Celsius, I assume (proper maths). Anyways CPU temps is getting up there, GPU temps is possibly in the throttling range. Usually that is set by each laptop manufacturer depending on the cooling capacity. You may need to download a GPU monitor such as GPU-Z or anything that'll let you see if, and why it's throttling. Also the 960m isn't super powerful, it should play the game on lower settings just fine though. I would definitely recommend using V-sync and lower settings until you can get a constant framerate matching your default refresh rate. This will lower GPU and CPU utilization, it also looks better and FFXIV isn't a twitch game so you don need high framerates. I'm not saying thermals ARE your issue, but it's best to rule it out as it's easily done over digging through various software settings and driver revisions. Also make sure you're not on battery power, Gaming laptops need to be on mains power for gaming.