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  1. 03-12-2019 01:58 AM #1
    SharpT
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    Dec 2017
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    Character
    Sharp Thing
    World
    Excalibur
    Main Class
    Monk Lv 70

    getting error on zone load screen

    Getting error when character logins on zone loading screen. Error "an unexpected error has occurred" and game exits. Other characters loads correctly.
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  2. 03-12-2019 05:51 AM #2
    Dynratygus
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    Good afternoon and thank you posting in the Final Fantasy XIV Technical Support Forums.

    How long have you been having this problem? What have you tried to alleviate the problem so far? If you have not done so already please try deleting the locally saved content (My Documents > My Games > Final Fantasy).

    Hope to see you online!
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  3. 03-13-2019 04:58 AM #3
    SharpT
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    Character
    Sharp Thing
    World
    Excalibur
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    Monk Lv 70
    well it's day 2 when i'm unable to login. counting and hoping not to lose my house...
    have deleted but still unable to login. i have contacted support center they wrote case is resolved but i'm still unable to load character. same error.
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  4. 03-13-2019 08:20 AM #4
    Einmimiria
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    Thank you for the reply SharpT.

    If deleting the locally saved data did not work, you may want to try reinstalling the game entirely.

    If this does not resolve the issue, reply back with a Final Fantasy XIV System Report. Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
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  5. 03-13-2019 07:59 AM #5
    Shinrufurdrag
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    Mar 2019
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    Gridania
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    Character
    Kawaku Pinkuryuu
    World
    Louisoix
    Main Class
    Paladin Lv 80
    I started having the same issue just 10 minutes ago, I got an error during loading and the game crashed. I'm starting to think maybe it's a general issue ?
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  6. 03-13-2019 09:03 AM #6
    Ks201
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    Character
    Samara Nyx
    World
    Mateus
    Main Class
    Thaumaturge Lv 70
    I have have been having the same issue for a couple days now and reinstalling the game has only been a temporary fix and at first it was just the one zone now its happening in other zones first time it happened there was a similar error but now it just closes the game
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    Last edited by Ks201; 03-13-2019 at 09:07 AM.
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  7. 03-14-2019 07:12 AM #7
    SharpT
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    Character
    Sharp Thing
    World
    Excalibur
    Main Class
    Monk Lv 70
    i have reinstalled game and it helped, was able to load character and port to house. Hope it's not temporary fix :\
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  8. 03-15-2019 04:00 AM #8
    Einmimiria
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    Thank you for the update SharpT.

    I'm glad you were able to play the game. Hopefully it won't just be temporary. If you run into the problem again, please create a new thread.

    This thread will be moved to the 'Support Center Resolved' subforum as the issue has been resolved.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
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