PS4 NP-36116-7 error

[Sethy]

Did any of you pre order SHadow Bringers before the error occurred? This happened to me just after I pre ordered

[wSnuggles]

Did any of you pre order SHadow Bringers before the error occurred? This happened to me just after I pre ordered

not for me, issues popped up after the give away for pre-ordering happened.

[missyb1986]

I pre-ordered my copy around 2 weeks ago.. plus it's apparently hitting some PC users as well............ as a friend on my FC discord mentioned that he saw someone posting about it on an FF14 discord he's a member of..... and that they were a known PC player

[ninoyuki]

Plz help us ps4 players can’t get in the game

[Dwhin]

I wonder what is actually causing the error

[Iscah]

I'm also having this issue, but might be able to give a little more insight onto what is (and isn't) triggering it. It seems that it's not "on startup" but when loading the launcher, usually one and the same - but I was already logged in, then tried to exit from the main menu to check something on the launcher screen, and that's when I got the error.

For more detail:

I'd pre-ordered Shadowbringers, and was prompted to register it when I first logged in earlier tonight. I went through whatever steps that took me through, and continued into the game without issues.

Tonight I was clearing the seasonal event with my different characters, so was logging out and in again a few times, each time returning to the main menu screen (with the flame background). No problems during any of this.

At the end of my playing session, I wanted to look at the news articles on the launcher screen, so after logging out I pressed Exit on the main menu, which would normally return me to the launcher. Instead I got the error message.

(There's a small chance that I actually got the error immediately after logging my character out, as I'm rather tired and I don't particularly remember going through the main menu screen, but I think I must have done that. It's certainly what I was intending to do.)

Anyway, it gave the error again when I closed down the program and opened it again. I haven't done any further troubleshooting.

[CienFleur]

Same Problem Here... Did SE or PSN/Sony Say Anything Regarding This Problem ?
How Long Will This Last ?

[Dwhin]

I would be so mad if the only way to fix it would be to delete and reinstall ffxiv

[missyb1986]

I decided to contact SE directly........... I'm waiting for a chat atm ^^ I'll be sharing the info gathered here guys.

[missyb1986]

atm they're saying since it's a Sony error code we need to contact sony directly........