DX error 11000002

[LYagami]

So recently ive been getting a more frequent 11000002 error. I used to get them maybe once every few months if that but now they happen multiple times a night and its gotten to the point i cant ignore it and need to fix the cause of the problem before i go insane. It was a fairly sudden jump to where it is now, as in the errors didnt gradually get more frequent - one night it just kept happening.
Ive got a high-end PC and have updated everything i can think of - my DX version is 12, latest drivers etc.
Ive tried playing in DX9 but couldnt stand more than 5min of it as the graphics were unacceptable to me even on ultra its still much worse than DX11, and i shouldnt have to settle for DX9 as my system is more than capable of 60fps @4k on max setttings (and does get that when the game isnt crashing)
I have returned all my hardware clocks back to stock which has made no difference.
I have the game capped at 60fps if that matters
About the only thing i havent done is completely reinstall the game because me delightful Australian internet is literally from 0.03mb/s to a whopping 0.33mb/s on a good night, and i dont feel like spending a week downloading a game for a chance that it may or may not be the problem.
Someone will have to tell me how to pull logs from my client/pc if thats what is needed.
Cheers

[LYagami]

I have also tried running it as a bare program with nothing in the background and it does not make a difference. my CPU sits at 45deg with netflix and FF14 going on max on base clock. My 1080ti also doesnt break a sweat running it. I dont THINK its a hardware issue but if i knew what it was then i guess i wouldnt be making this thread lol

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

When did this first start happening? Do you recall anything changing/updating on your PC that coincides with this?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[LYagami]

Hi Einmimiria

Here is the system info requested. I did not notice any updates i have done to cause this - not manually anyway not sure if something has updated in the background i didnt catch. Ive had them for a long time, but they have always been a random one off and wouldnt happen again for a month or two - not enough to think there was any one thing causing it. About a week ago they just started happening again, but more frequently - several times a play session. As stated i dont THINK its a hardware issue as my PC is fairly new, doesnt break a sweat playing the game on my settings and has been doing it fine for a while before this started happening.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\User\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

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SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
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SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_732fe65eb095ae94\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_732fe65eb095ae94\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_732fe65eb095ae94\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_732fe65eb095ae94\nvldumdx.dll
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

AsPowerBar
FFXIVLauncher
DX error 11000002 - Google Chrome
New Tab - Google Chrome
Calculator
Calculator
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Battle.net
GameFirst IV
Google Chrome
Kaspersky Anti-Virus for ASUS
NVIDIA Stereoscopic 3D Driver
Razer Chroma SDK
Razer Surround
Reducethelag
Steam
TT RGB Plus
World of Warcraft
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Razer Synapse
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Private Internet Access v82
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
GameFirst IV
AURA
Futuremark SystemInfo
Asus Sonic Radar 3
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Google Update Helper
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Asus Sonic Studio 3
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
AI Suite 3
ROG RAMDisk
MemTweakIt
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Kaspersky Anti-Virus for ASUS
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
3DMark 11
CPUID ROG CPU-Z 1.80
POSTAL 2
3DMark
FINAL FANTASY VII
FINAL FANTASY VIII
Nioh: Complete Edition
Crash Bandicoot™ N. Sane Trilogy
Asus SonicMapperConfigurator
Asus AudioCaptureNotificationConfigurator
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
Asus ProductDaemonSetup
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
Asus ApoDispatchConfigurator
Asus SonicStudio3Setup
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Asus SonicRadar3Setup
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Asus DeviceRoutingConfigurator
Microsoft Visual C++ 2005 Redistributable (x64)
Asus NahimicSettingsConfigurator
NVIDIA Ansel
NVIDIA 3D Vision Driver 417.71
NVIDIA Control Panel 417.71
NVIDIA Graphics Driver 417.71
NVIDIA GeForce Experience 3.17.0.126
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA Optimus Update 35.0.0.0
NVIDIA PhysX System Software 9.18.0907
NVIDIA Update 35.0.0.0
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NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.4
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.17.0.126
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.11.1
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
Asus ProfileSwitcherCleanup
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
3DMark 11


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000007FC
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus for ASUS 16.0.1\avpui.exe 000029A4
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001B18
C:\Program Files (x86)\Razer\Razer_ManOWar_Driver\Drivers\SysAudio\ManOWarHelper.exe 00002D28
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 0000159C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001278
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002A94
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 0000372C
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00000598
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000026B0
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00002928
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.33.41.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001AA8
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.33.41.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00003AB0
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2018.18081.14710.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00002998
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1809.2731.0_x64__8wekyb3d8bbwe\Calculator.exe 00002EB4
C:\WINDOWS\Explorer.EXE 00002218
C:\WINDOWS\System32\svchost.exe 00001A48
C:\WINDOWS\system32\ApplicationFrameHost.exe 00000D64
C:\WINDOWS\system32\SettingSyncHost.exe 00001320
C:\WINDOWS\system32\conhost.exe 00000CBC
C:\WINDOWS\system32\sihost.exe 000021D0
C:\WINDOWS\system32\svchost.exe 00003A78
C:\WINDOWS\system32\taskhostw.exe 000021CC
C:\Windows\System32\CompPkgSrv.exe 00003120
C:\Windows\System32\RuntimeBroker.exe 000033C4
C:\Windows\System32\SecurityHealthSystray.exe 000027A4
C:\Windows\System32\smartscreen.exe 000027E8
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00000650
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 0000046C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000024C8
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000093C

[Rizon]

I recently had the same problem as did many others as demonstrated by the numerous post on these forums. I troubleshot by by turning off everything but the game. this will require you to do what is known as a clean start. If the game functions properly start bringing up individual programs until you discover the cause or, as in my case, it continues to work when you have only that which you need. Only have what you absolutely need in the start up menu. A number of programs that were initiated originally handled by Startup I now run manually. I believe this is where my compatibility problems. I also recommend that you disable any overlays that you have running. Despite what people will tell you this is not a hardware issue. Good luck.

[lorealin]

I have this issue right now and one of my characters is unusable at this point. It completely crashes the game when I load the character.

Other characters work fine. But when loading this certain character in game ...it crashes with that error. I have reloaded my Nvidia drivers, as well as the entire FFXIV game.

[lorealin]

I don't think it's hardware. I have issues with a certain character. Others work fine. It appears to be a game back ground service used for saving state or something.

[LYagami]

@Rizon, i have turned off everything bar FF14 and still the problem persists.
@lorealin its not specific with anyone character but in saying that its not predictable. i might go a few minutes or a few hours without it randomly crashing. A new nvidia driver just came out yesterday im in the process of installing now.
I dont think its just FF14 though. I was playing postal 2 the opther night and noticed once every now and then itd crash with error that looked like it was DX related so there may be something more sinister in my software lurking somewhere ill have to figure out...

[LYagami]

Bios update and GPU driver update done just now, no effect still got a crash 15min into game just idling in limsa

[LYagami]

Another nvidia driver released today and updated to, re-freshed windows with latest ISO copy off microsoft website+updates reset all FF14 settings through launcher.
Ive done timespy 4k extreme stress tests on the GPU to make sure there isnt any weird stuff going on and nothing out of the ordinary happened - still dont think its a hardware issue.
Problem persists.
Only other option at this point is to grab a fresh copy of FF14 and if that doesnt fix it then i have nfi and give up.
PLEASE HALP