Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience that has occurred. Unfortunately the issue you are describing is not something we can assist with in the Technical Support Forums. In order to get assistance, please contact the European Support Center directly using the following link:

https://support.eu.square-enix.com/c...383&la=2&fty=1

I will be moving this thread to "Separate Support Required"

Hope to see you online!