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  1. 03-01-2019 02:21 AM #1
    MinfiliaKami
    Player
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    Join Date
    Mar 2019
    Posts
    6
    Character
    Minfilia Ayanami
    World
    Odin
    Main Class
    Conjurer Lv 33

    Hacked & Character Deleted

    can anyone help me on how i get my character back?

    my PSN & SE account was hacked, and my character was deleted,

    anyone have any suggestions? i still have my PSN save file, but my MOGSTATION says no character?

    thank you
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  2. 03-01-2019 04:34 AM #2
    DrWho2010
    Player DrWho2010's Avatar
    Join Date
    Aug 2013
    Location
    Limsa Lominsa
    Posts
    3,707
    Character
    Maximum Powerful
    World
    Hyperion
    Main Class
    Summoner Lv 100
    i hate to say it but did you have a one time password enabled on your account? also you should have 2 factor authentication activated on your PSN account. Did your PSN and SE accounts have the same login/password?
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  3. 03-01-2019 04:46 AM #3
    MinfiliaKami
    Player
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    Join Date
    Mar 2019
    Posts
    6
    Character
    Minfilia Ayanami
    World
    Odin
    Main Class
    Conjurer Lv 33
    unfortunately yes both accounts have the same password which i think on it now, was a bad idea, but the one time password was removed for a day or so because i had a new phone, so i switched it off to put it on the new phone, but i forgot about it until it was to late clearly, can the character be retrieved or is it gone completely? i still have my save file from my USB as i back it up everyday, but even when i copied it back onto my PS4 it does not appear on the MOGSTATION
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  4. 03-01-2019 04:55 AM #4
    Dorkarth
    Player
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    Mar 2019
    Posts
    7
    Character
    Dorkarth Denma
    World
    Ragnarok
    Main Class
    White Mage Lv 80
    Try to contact technical support of SE found here https://support.na.square-enix.com/c...p?id=5382&la=1. Explain the situation and ask if they have a recent backup of your account. Also make sure you say that you have a backup on your usb drive (share that with SE on your first msg with them if possible).

    Hope you get your account back,
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  5. 03-01-2019 05:04 AM #5
    MinfiliaKami
    Player
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    Join Date
    Mar 2019
    Posts
    6
    Character
    Minfilia Ayanami
    World
    Odin
    Main Class
    Conjurer Lv 33
    thank you for the help everyone
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  6. 03-01-2019 05:09 AM #6
    Dorkarth
    Player
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    Join Date
    Mar 2019
    Posts
    7
    Character
    Dorkarth Denma
    World
    Ragnarok
    Main Class
    White Mage Lv 80
    No problem, goodluck!
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  7. 03-01-2019 06:24 AM #7
    ThunderTopaz
    Player
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    Join Date
    Apr 2012
    Location
    Ul'dah
    Posts
    148
    Character
    Hieroglyphic Pumpkin
    World
    Diabolos
    Main Class
    Blue Mage Lv 70
    long as you contact support, they can rebuild the data that was lost.
    first explain the situation to them and when they get back to you on it they will have you reply back to the email they sent have have you talk about the characters name, world, ect.
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  8. 03-01-2019 07:17 AM #8
    Dynratygus
    Moderator Dynratygus's Avatar
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    Oct 2018
    Posts
    2,853
    Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

    We apologize for any inconvenience that has occurred. Unfortunately the issue you are describing is not something we can assist with in the Technical Support Forums. In order to get assistance, please contact the European Support Center directly using the following link:

    https://support.eu.square-enix.com/c...383&la=2&fty=1

    I will be moving this thread to "Separate Support Required"

    Hope to see you online!
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