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Date & Time: march 4 2:50 am (bug error occurred much earlier)
Frequency: Once
World name: Behemoth
Character name: Yuqi Mi
Retainer name: Mordoomo / Mordomu
NPC name: Mainstoryline Quest
Party or solo: Solo

Hi!

I realized I have NEVER received a free Fantasia potion during my time playing ,i also did not get my free Fantasia potion from the Main story Line Quest at level 50.
I made contact with the in-game support and they told me to come here.

Are there any steps I can take to fix this issue?

Thank you!