NOT A BUG. A bug is something that can consistently be reproduced. This has only happened once so far. Already submitted a ticket, and support did not help whatsoever.

You guys also need to start sending personalized responses instead of sending me the same macro over and over. You also need to actually provide compensation for issues on your end instead of essentially telling the player to f off after submitting a bug report for something that isn't even a bug.

Given that you're asking me for the exact same stuff that was requested in my ticket/email, I'm copy pasting the info I have ALREADY PROVIDED.

Bug Summary: Rolled need on an ilvl 390 body piece for WHM found in orbonne monastery. Didn't get it despite winning and the system saying i got the item.

Frequency: Happened once
World name: Siren
Character name: Resident Weeb
Retainer name: Not an issue with my retainer
NPC name: Not an issue with a specific retainer, unless Treasure Coffer B dropped from Agrias is relevant.
Monster name: Issue is with the item, not the monster.
Class/Level: White Mage, 70.
Party or solo: Party, raid.
In-game time: Not sure when in-game, but happened maybe around 4 PM EST 2/12/2019
Area and coordinates: Orbonne Monastery, treasure coffer B from the Agrias fight.
Housing: Nothing to do with my housing.

No steps taken to reproduce the bug, played like you normally would. Beat the boss, roll need for the equipment you want.

Not a connection issue.

Not a performance issue.

Not an issue with the website.