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  1. 03-02-2019 07:26 AM #1
    Einmimiria
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    Thank you for the reply ArgoMarrus.

    This is a laptop, correct? If so open the Nvidia Control Panel and going to 'Manage 3D Settings'. From here, select 'Program Settings' and select Final Fantasy XIV. You should see an option to select the GPU. Make sure it's set to your dedicated graphics card (it may be set to 'Auto' by default).

    You may also want to do a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game. Make sure to keep any overlays you might use (discord overlay, Geforce Experience, etc.) disabled when you start up the game.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
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  2. 03-02-2019 08:44 AM #2
    ArgoMarrus
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    Attempted all this. No change.
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  3. 03-02-2019 11:51 AM #3
    ArgoMarrus
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    For reference, this is what you see after the SquareEnix logo disappears:


    And this is what you see when you attempt to close the game while at that black screen:
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