Black screen on launch

[Dynratygus]

Thank you for the reply!

Is there an error message that appears when this crash happens? Could you also provide a screen shot if possible?

Hope to see you online!

[ArgoMarrus]

There is no error message at all. It's not really a crash. The game starts normally, I see the SquareEnix logo, and then the screen is just black.

[Einmimiria]

Thank you for the reply ArgoMarrus.

This is a laptop, correct? If so open the Nvidia Control Panel and going to 'Manage 3D Settings'. From here, select 'Program Settings' and select Final Fantasy XIV. You should see an option to select the GPU. Make sure it's set to your dedicated graphics card (it may be set to 'Auto' by default).

You may also want to do a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game. Make sure to keep any overlays you might use (discord overlay, Geforce Experience, etc.) disabled when you start up the game.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[ArgoMarrus]

Attempted all this. No change.

[ArgoMarrus]

For reference, this is what you see after the SquareEnix logo disappears:


And this is what you see when you attempt to close the game while at that black screen: