Black screen on launch

[ArgoMarrus]

So, I bought the base game through Steam without the expansions. Installed fine, ran fine, no issues.

Liked the game enough that I bought Stormblood since it was on sale over the weekend. Now I can't play at all, the game starts, shows the SE logo, and then hangs on a black screen until I close it down. However, if I hit the X to close the game, the normal prompt comes up and asks if I want to exit FFXIV. Even does the little chime.


Here's a list of things I've already tried:

• Reinstalled the game (twice)
• Updated graphics drivers
• Turned DirectX11 off
• Deleted the settings folder in Documents
• Reinstalled Steam (because why not?)
• Turned Discord overlay off
• Cleared IE cache and settings (that was a solution someone else had for the launcher)
• Switched on Compatibility Mode
• Edited the .cfg file to turn off full screen mode
• Edited the .cfg file to turn off intro cinematic
• Edited the .cfg file to turn off/on version checking

At this point I'm at a loss. It worked fine until I applied the expansion. Any ideas?


Computer Specs:

Windows 10 Home 64-bit

CPU: Intel Core i7 7700HQ @ 2.8GHz

RAM: 16 GB @ 1197 MHz

Motherboard: Acer Challenger2_SKS

Graphics: NVIDIA GeForce GTX 1070

Hard Drive: 931GB SATA ( 672GB free space)

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

How long have you been experiencing the issues? In the most above you mention you upgraded something on the computer? What exactly was upgraded and could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Hope to see you online!

[ArgoMarrus]

Not the computer, I upgraded my account for the Stormblood expansion. Edited post for clarity.

[ArgoMarrus]

Here is the output of what you requested.


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Tsula Blair\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS V1.06
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16324.129MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 27076.129MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.365GB SYSTEM_FREEDISC_SPACE 105.242GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 601.002GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8081.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8162.064 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (75Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_ffe75ff46d431226\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_ffe75ff46d431226\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_ffe75ff46d431226\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_ffe75ff46d431226\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1917
SYSTEM_GRAPHICS_DRIVER_DATE 2/19/2019 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8081.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8162.064 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_ffe75ff46d431226\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_ffe75ff46d431226\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_ffe75ff46d431226\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_ffe75ff46d431226\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1917
SYSTEM_GRAPHICS_DRIVER_DATE 2/19/2019 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Logitech G933 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {9A1A81AA-93DE-4E90-B2F8-EDC009A77A41}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/28/2017 00:00:00
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {A706076D-8438-4D44-BC42-18076BFAD41E}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7945
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/29/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1E6B28D0-8C49-11E7-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1E2971D0-AEAC-11E7-8002444553540000}
SYSTEM_INPUT_NAME SteelSeries Stratus XL
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 16 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {1E6B4FE0-8C49-11E7-8005444553540000}
SYSTEM_INPUT_NAME Razer Naga Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1E2998E0-AEAC-11E7-8003444553540000}
SYSTEM_INPUT_NAME SteelSeries Stratus XL
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1E6B4FE0-8C49-11E7-8006444553540000}
SYSTEM_INPUT_NAME Razer Naga Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1E6ADAB0-8C49-11E7-8001444553540000}
SYSTEM_INPUT_NAME Logitech G933 Gaming Wireless Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1E6B01C0-8C49-11E7-8002444553540000}
SYSTEM_INPUT_NAME Logitech G933 Gaming Wireless Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1E6B28D0-8C49-11E7-8003444553540000}
SYSTEM_INPUT_NAME Logitech G933 Gaming Wireless Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1E6B4FE0-8C49-11E7-8007444553540000}
SYSTEM_INPUT_NAME Razer Naga Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {366EBD50-8C32-11E7-8004444553540000}
SYSTEM_INPUT_NAME Launch Manager Wireless Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {366F3280-8C32-11E7-8006444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {366FF5D0-8C32-11E7-8008444553540000}
SYSTEM_INPUT_NAME Launch Manager Wireless Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {367043F0-8C32-11E7-800A444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Firestorm-Releasex64 5.1.7.55786 - TsulaBlair
@Madmartigan - Discord
Illinois Teacher Certification and Licensing Guide 2019 - Google Chrome
Xbox
Task Manager
Settings
Settings
Microsoft Store
Microsoft Store
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Avast Free Antivirus
Avast Secure Browser
Blizzard App
BitRaider Streaming Client
CatznipViewer
Google Chrome
HandBrake 1.0.7
CyberLink PowerDVD 12
NVIDIA Stereoscopic 3D Driver
OBS Studio
Radegast 2.20
RadegastVoicepack
Razer Chroma SDK Core Components
Skype version 8.37
Steam
Star Wars The Old Republic
UltimateZip 7.0
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Razer Synapse
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Minecraft
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Garmin Express
Java 8 Update 171
Get Norton
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
McAfee WebAdvisor
Star Wars: The Old Republic
Acer Configuration Manager
Pinnacle Game Profiler
Java Auto Updater
Acer Jumpstart
Realtek Card Reader
Google Update Helper
swMSM
Killer Wireless Drivers
Elevated Installer
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Microsoft Visual C++ 2005 Redistributable
Garmin Express
Acer Collection
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Avast Update Helper
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
CyberLink PowerDVD 12
Intel(R) Chipset Device Software
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
LOOT version 0.13.1
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Facebook Gameroom 1.20.6618.42311
Windows 10 Upgrade Assistant
Mass Effect
Microsoft XNA Framework Redistributable 4.0 Refresh
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
Killer Network Manager Suite
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft VC++ redistributables repacked.
Thunderbolt(TM) Software
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
PredatorSense
Nexus Mod Manager
7-Zip 18.05 (x64)
YoWorld 1.0.16
CCleaner
Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB (02/06/2007 3.1)
Driver Easy 5.6.9
Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201)
Firestorm-Releasex64
GIMP 2.8.22
Logitech Gaming Software 8.96
Mozilla Firefox 56.0 (x64 en-US)
Mozilla Maintenance Service
Microsoft Office 365 - en-us
Microsoft Office 365 ProPlus - en-us
RuneScape Launcher 2.2.4
Speccy
ARK: Survival Evolved
Skyrim Script Extender (SKSE)
Undertale
FINAL FANTASY XIV Online
Stardew Valley
The Elder Scrolls V: Skyrim Special Edition
VLC media player
Killer Wireless-AC Drivers
Acer UEIP Framework
ANT Drivers Installer x64
Intel(R) Management Engine Components
Acer Care Center
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Killer E240x Drivers
Dolby Audio X2 Windows API SDK
DriverSetupUtility
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
Qualcomm Atheros Bluetooth Installer (64)
Intel® Trusted Connect Service Client
Intel(R) Chipset Device Software
Acer Quick Access
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA 3D Vision Driver 419.17
NVIDIA Control Panel 419.17
NVIDIA Graphics Driver 419.17
NVIDIA GeForce Experience 3.17.0.126
NVIDIA PhysX System Software 9.18.0907
NVIDIA Update 35.0.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.13
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.17.0.126
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.11.1
Killer Network Manager
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Dolby Audio X2 Windows APP
Killer Bandwidth Control Filter Driver
Intel(R) Management Engine Components
Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215
Microsoft VC++ redistributables repacked.
Update for Windows 10 for x64-based Systems (KB4023057)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 00000C24
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 000033AC
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002AA4
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002B0C
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 000031E4
C:\Program Files\AVAST Software\Avast\AvastUI.exe 00002D60
C:\Program Files\Acer\User Experience Improvement Program\Plugin\AppMonitor\AppMonitorPlugIn.exe 00001C10
C:\Program Files\Dolby\Dolby DAX2\DAX2_APP\DolbyDAX2TrayIcon.exe 00003114
C:\Program Files\Firestorm-Releasex64\Firestorm-Releasex64.exe 00003E6C
C:\Program Files\Firestorm-Releasex64\SLPlugin.exe 00000CE8
C:\Program Files\Firestorm-Releasex64\SLVoice.exe 00003E4C
C:\Program Files\Firestorm-Releasex64\llplugin\dullahan_host.exe 00002248
C:\Program Files\Firestorm-Releasex64\win_crash_logger.exe 00003E54
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 000033D4
C:\Program Files\Killer Networking\Network Manager\NetworkManager.exe 000036B8
C:\Program Files\Logitech Gaming Software\ArxApplets\Discord\logitechg_discord.exe 0000335C
C:\Program Files\Logitech Gaming Software\LAClient\LAClient.exe 0000185C
C:\Program Files\Logitech Gaming Software\LCore.exe 00002F88
C:\Program Files\McAfee\WebAdvisor\UIHost.exe 00000C68
C:\Program Files\McAfee\WebAdvisor\browserhost.exe 00003D8C
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002D6C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001B18
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 0000304C
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00002EEC
C:\Program Files\WindowsApps\Microsoft.MicrosoftOfficeHub_17.10314.31700.1000_x64__8wekyb3d8bbwe\Office16\OfficeHubTaskHost.exe 000012BC
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.18114.17710.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00000C48
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11811.1001.18.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000031A8
C:\Program Files\WindowsApps\Microsoft.XboxApp_44.44.7002.0_x64__8wekyb3d8bbwe\XboxApp.exe 00002F04
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.0.20453.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001774
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19021.10411.0_x64__8wekyb3d8bbwe\Video.UI.exe 00002018
C:\Users\Tsula Blair\AppData\Local\Discord\app-0.0.304\Discord.exe 00003040
C:\Users\Tsula Blair\AppData\Local\razer\InGameEngine\cache\RzSynapse\RzCefRenderProcess.exe 00000CD4
C:\WINDOWS\Explorer.EXE 00000768
C:\WINDOWS\System32\rundll32.exe 00000DE0
C:\WINDOWS\System32\svchost.exe 00002F30
C:\WINDOWS\system32\ApplicationFrameHost.exe 000031A4
C:\WINDOWS\system32\DllHost.exe 00001934
C:\WINDOWS\system32\SettingSyncHost.exe 00001DF0
C:\WINDOWS\system32\backgroundTaskHost.exe 0000491C
C:\WINDOWS\system32\cmd.exe 00003814
C:\WINDOWS\system32\conhost.exe 000039A8
C:\WINDOWS\system32\sihost.exe 00000BF8
C:\WINDOWS\system32\svchost.exe 0000296C
C:\WINDOWS\system32\taskhostw.exe 00000CB0
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000024C0
C:\Windows\System32\CompPkgSrv.exe 00002E40
C:\Windows\System32\RuntimeBroker.exe 00001B78
C:\Windows\System32\SecurityHealthSystray.exe 00002DE0
C:\Windows\System32\smartscreen.exe 00002994
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00004110
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002098
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 00001D68
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001B48
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000019F4
D:\Steam\Steam.exe 00001388
D:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00004440
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 000048D0
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000011F0

[Dynratygus]

Thank you for the reply!

Is there an error message that appears when this crash happens? Could you also provide a screen shot if possible?

Hope to see you online!

[ArgoMarrus]

There is no error message at all. It's not really a crash. The game starts normally, I see the SquareEnix logo, and then the screen is just black.

[Einmimiria]

Thank you for the reply ArgoMarrus.

This is a laptop, correct? If so open the Nvidia Control Panel and going to 'Manage 3D Settings'. From here, select 'Program Settings' and select Final Fantasy XIV. You should see an option to select the GPU. Make sure it's set to your dedicated graphics card (it may be set to 'Auto' by default).

You may also want to do a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game. Make sure to keep any overlays you might use (discord overlay, Geforce Experience, etc.) disabled when you start up the game.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[ArgoMarrus]

Attempted all this. No change.

[ArgoMarrus]

For reference, this is what you see after the SquareEnix logo disappears:


And this is what you see when you attempt to close the game while at that black screen:

[Hustensaft]

As the problem started after upgrading to Stormblood, maybeyour game doesn't/didn't install the expansion: So to exclude that, how big is your FFXIV folder currently? Mine is ~36 GB with both expansions installed.