Results -9 to 0 of 8

Threaded View

  1. #1
    Player
    RedSinistra's Avatar
    Join Date
    Feb 2019
    Location
    Ul'dah
    Posts
    9
    Character
    Aquila Duskgarde
    World
    Spriggan
    Main Class
    Black Mage Lv 80

    Crash when Respawn/Teleport to Kugane / Rhalgr's Reach

    Happened me yesterday while leveling Blue Mage. Died at some point and respawned in Kugane as normally but, all of the sudden game crashed with a bunch of windows with this message appearing (some variants too).
    This Crash happened yesterday (20-2-19)

    ----------------------------------

    An Unexpected error has ocurred. Exiting Final Fantasy XIV, 2019-02-13_18:01

    ffxiv_dx11.exe+113567
    ffxiv_dx11.exe+10B9BD9
    ffxiv_dx11.exe+44107C
    ffxiv_dx11.exe+19E442
    ffxiv_dx11.exe+1183B09
    KERNEL32.DLL+181F4
    ntdll.dll+6A251

    ----------------------------------

    Closed the game, re-open it and logged in with my main and the error persisted.
    Logged in with an alter and game works fine (but I cannot teleport to Kugane (to test if it's only that area) since she's too low level). Got a trusty friend of mine log onto my account and move my character to Ul'dah (he could log on with no problem at all, so , it has to be my game files or something related) and, I could log on with my main, no problem and play. Tested this a second time (tp to Kugane) and, yeah, the error popped up again.

    The main thing is... I never had this error, and I recall dying a day before and "teleporting" to Kugane was fine, didn't give me the issue. Even dying as well with blue mage and don't having this problem. Today I did some test and happened to me with different class too (Teleported as BLM, as SUM etc..), and, yeah, same.

    (Everything up to date, windows updates, video card, directx etc..)

    NEW**: I tried to teleport to Rhalgr's Reach and got the same error. As far as I suspect maybe it has to do with the Stormblood zones..? Faulty Archives/ Folders maybe?

    Error:

    Notes:

    I play always with Windowed mode. No Discord Overlay, Game Mode OFF, Nvidia Experience Overlay OFF etc..

    Things I tried so far:

    - Lower graphics
    - Play in borderless window mode.
    - Play with DirectX 9.0c
    - Checked If I had something overclocked or whatever (nothing overclocked)
    - Checked for Updates (Video Card Drivers Up to date / Windows Updates as well / Even checked my version of DirectX and it was the last version)

    -------------------------------------------------------


    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\usuario\Documents
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64 bits (6.2, compilación 9200) (17763.rs5_release.180914-1434)
    SYSTEM_CPU Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz (12 CPUs), ~3.2GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
    SYSTEM_BIOS BIOS Date: 11/19/18 09:55:14 Ver: V2.80
    SYSTEM_LANGUAGE español (configuración regional: español)
    SYSTEM_MEMORY 16326.219MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 18758.219MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.252GB SYSTEM_FREEDISC_SPACE 69.331GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.098GB SYSTEM_FREEDISC_SPACE 0.066GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.413GB SYSTEM_FREEDISC_SPACE 834.454GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 960
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 960
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 4053.313 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8163.109 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_21a764822be8dff8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_21a764822be8dff8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_21a764822be8dff8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_21a764822be8dff8\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1891
    SYSTEM_GRAPHICS_DRIVER_DATE 2/6/2019 01:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglés
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Altavoces (Siberia V2 Illuminated)
    SYSTEM_SOUND_DEVICE_ID {F572DA44-A34E-481B-A7FF-29F7FDD586E5}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE Inglés
    SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Teclado
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {90BF6B30-17EE-11E9-8001444553540000}
    SYSTEM_INPUT_NAME Razer Naga Trinity
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {90BF9240-17EE-11E9-8002444553540000}
    SYSTEM_INPUT_NAME Razer Naga Trinity
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {90BFB950-17EE-11E9-8003444553540000}
    SYSTEM_INPUT_NAME Razer Naga Trinity
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {90BFB950-17EE-11E9-8004444553540000}
    SYSTEM_INPUT_NAME Razer Naga Trinity
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {597F5030-012E-11E9-8001444553540000}
    SYSTEM_INPUT_NAME Wacom Tablet
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {597FC560-012E-11E9-8002444553540000}
    SYSTEM_INPUT_NAME Wacom Tablet
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 11 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {59801380-012E-11E9-8004444553540000}
    SYSTEM_INPUT_NAME Wacom Tablet
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {597FC560-012E-11E9-8003444553540000}
    SYSTEM_INPUT_NAME Siberia V2 Illuminated
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Steam
    #general- Discord
    Estado de Wi-Fi
    Configuración
    Microsoft Edge

    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Battle.net
    CrystalDiskInfo 7.7.0
    NVIDIA Stereoscopic 3D Driver
    Razer Synapse
    Steam
    World of Warcraft
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Scan
    AIO_Scan
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    DeviceDiscovery
    HPProductAssistant
    OpenOffice 4.1.6 Language Pack (Spanish)
    CLIP STUDIO PAINT 1.8.5
    Toolbox
    F2100
    CLIP STUDIO 1.8.4
    UnloadSupport
    Status
    Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
    Google Update Helper
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
    Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
    WebReg
    Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
    HP Update
    DocProc
    Copy
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    OpenOffice 4.1.6
    Adobe Refresh Manager
    Adobe Acrobat Reader DC - Español
    GPBaseService2
    SolutionCenter
    Destinations
    F2100_Help
    DJ_AIO_NS_LP_DocCD
    HPPhotoGadget
    TrayApp
    DJ_AIO_ProductContext
    DWA-127
    DJ_AIO_Software_min
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    DJ_AIO_Software
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    BufferChm
    HP Imaging Device Functions 14.0
    HP Solution Center 14.0
    OCR Software by I.R.I.S. 14.0
    ABZÛ
    FINAL FANTASY XIV Online
    SteelSeries Engine 3.13.6
    Tableta Wacom
    WinRAR 5.60 (64-bit)
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
    HP Deskjet All-In-One Software
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Google Chrome
    NVIDIA Ansel
    NVIDIA Controlador de 3D Vision 418.91
    Panel de control de NVIDIA 418.91
    NVIDIA Controlador de gráficos 418.91
    NVIDIA GeForce Experience 3.17.0.126
    NVIDIA Controlador de la controladora 3D Vision 390.41
    NVIDIA Optimus Update 35.0.0.0
    NVIDIA Software del sistema PhysX 9.18.0907
    Actualización de NVIDIA 35.0.0.0
    DisplayDriverAnalyzer
    NVIDIA SHIELD Streaming
    NVIDIA Controlador de audio HD 1.3.38.13
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NetworkService Container
    NVAPI Monitor plugin for NvContainer
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Telemetry Container
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.17.0.126
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.11.1
    Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
    64 Bit HP CIO Components Installer


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002024
    C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe 00002CCC
    C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe 00001E58
    C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe 0000073C
    C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe 00001A58
    C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe 000012D8
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00000FB4
    C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00001BF4
    C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 0000106C
    C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 0000128C
    C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 000023F0
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002DEC
    C:\Program Files\SteelSeries\SteelSeries Engine 3\SteelSeriesEngine3.exe 00003004
    C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 000001E8
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.39.180.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002240
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.39.180.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001484
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.0.20388.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001FFC
    C:\Users\usuario\AppData\Local\Discord\app-0.0.304\Discord.exe 00001CC8
    C:\Windows\Explorer.EXE 00001304
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000369C
    C:\Windows\System32\CompPkgSrv.exe 000017B8
    C:\Windows\System32\MicrosoftEdgeCP.exe 000022B0
    C:\Windows\System32\RtkAudUService64.exe 0000108C
    C:\Windows\System32\RuntimeBroker.exe 0000011C
    C:\Windows\System32\SecurityHealthSystray.exe 000036AC
    C:\Windows\System32\smartscreen.exe 00001260
    C:\Windows\System32\svchost.exe 00001570
    C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00001E1C
    C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000026E4
    C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00002C7C
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002634
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001848
    C:\Windows\system32\ApplicationFrameHost.exe 00003518
    C:\Windows\system32\DllHost.exe 00003028
    C:\Windows\system32\MicrosoftEdgeSH.exe 00002A10
    C:\Windows\system32\SettingSyncHost.exe 00001248
    C:\Windows\system32\browser_broker.exe 0000244C
    C:\Windows\system32\conhost.exe 00002F48
    C:\Windows\system32\sihost.exe 00002754
    C:\Windows\system32\svchost.exe 00001388
    C:\Windows\system32\taskhostw.exe 00002424
    E:\CLIP STUDIO 1.5\CLIP STUDIO PAINT\CLIPStudioPaint.exe 00001128
    E:\Steam\Steam.exe 00001328
    E:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002FA0
    E:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00002164
    E:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00001B14

    ---------------------------------

    Most of the post I read of this ffxiv_dll11.exe plus and "Kernel32.dll" error ended up with --> clean install of the entire game (deleting even the Final Fantasy folder from documents and local files).
    I may try it. Updating after some test. Oh and thanks in advance for reading this.
    (0)
    Last edited by RedSinistra; 02-27-2019 at 08:37 AM.