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  1. 03-05-2019 02:56 AM #1
    Verfall1986
    Player
    Verfall1986's Avatar
    Join Date
    Mar 2019
    Posts
    5
    Character
    Tea Whitemane
    World
    Zodiark
    Main Class
    Samurai Lv 70

    can not buy shadowbringers

    When I try to purchase the new Addon I get an Error message that something is not ok with my account. Then I try to log into the site shown which will not happen. Also I can not receive a new password for my square enix account. What should I do?
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  2. 03-05-2019 07:49 AM #2
    Dynratygus
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Thank you for posting in the Final Fantasy XIV Technical Forums,

    Unfortunately the issue you are describing is something we are not able to assist with in the Technical Support Forum. In order get the proper support, you will need to contact the European Support Center. Please use the following link to contact them:


    https://support.eu.square-enix.com/c...383&la=2&fty=1

    This thread will be moved to ‘Separate Support Required'.

    Hope you see you online!
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