I did do it on my phone.

Honestly at this point I'm not sure what to do. I've called both multiple times. Both have failed me. Though the Sony support was like a million times better. I just feel defeated and lost. Part of me wants to quit this game out of principle, but I don't want to abandon my friends and the new people I like to help along the way. I'm just beyond frustrated. I'm not even mad anymore I'm just dissatisfied and disappointed. All I was gonna do was upgrade my ps4 account since I haven't used it in 5 years. It's not even the money at this point who cares.

Anyway thanks for the kind words.