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  1. #1
    Player
    RoastyTp's Avatar
    Join Date
    Feb 2019
    Posts
    8
    Character
    Silica Keiko
    World
    Brynhildr
    Main Class
    Paladin Lv 70
    **Update**

    I successfully went two weeks without a disconnect but they started again yesterday. I can confirm all troubleshooting steps listed previously have been done. I can provide a trace route:

    1. <1 ms <1 ms <1 ms 192.168.1.1
    2. 53 ms 67 ms 62 ms **.***.**.***
    3. 62 ms 64 ms 61 ms be-10003-rur01.santaclara.ca.sfba.comcast.net [68.86.249.65]
    4. 63 ms 63 ms 61 ms be-232-rar01.santaclara.ca.sfba.comcast.net [162.151.78.253]
    5. 61 ms 69 ms 57 ms be-3651-cr02.sunnyvale.ca.ibone.comcast.net [68.86.91.73]
    6. 70 ms 65 ms 62 ms be-11025-cr01.9greatoaks.ca.ibone.comcast.net [68.86.87.158]
    7. 69 ms 66 ms 47 ms be-12578-pe04.9greatoaks.ca.ibone.comcast.net [68.86.88.18]
    8. 66 ms 67 ms 45 ms ae-13.a02.snjsca04.us.bb.gin.ntt.net [129.250.66.33]
    9. 71 ms 46 ms 42 ms ae-9.r01.snjsca04.us.bb.gin.ntt.net [129.250.2.2]
    10. 69 ms 75 ms 53 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
    11. 74 ms 76 ms 69 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
    12. 69 ms 74 ms 71 ms 204.2.229.234
    13. 69 ms 65 ms 69 ms 204.2.229.10

    These are numbers I am getting during periods of lag and disconnect. Normally the pings are 9-20 ms . Even so this ping does not seem like it should be high enough to be disconnected from the server. I can provide further information if needed as I would like to solve this issue for myself and all other plays experiencing this issue.
    (0)

  2. #2
    Player
    vexis58's Avatar
    Join Date
    Mar 2019
    Posts
    25
    Character
    Kazzarae Nerise
    World
    Leviathan
    Main Class
    Sage Lv 90
    Okay, so after:
    - Updating my IE settings
    - Setting the game to run on Windows 7 compatibility
    - Setting my router to forward the appropriate ports
    - Updating my graphics card software

    The only thing that has worked is running a VPN service on my computer, as a detailed comparison between my computer and my husband's computer revealed that he was running a VPN and I was not.

    A Reddit commenter on this same issue blamed the problem on a particular internet node in San Jose. I live in that general area, and when I set my VPN to route through San Francisco, I still got 90002 errors, though fewer than before. But I set my VPN to route through Houston Texas a couple of days ago and haven't gotten a single one since. Coincidence?

    I doubt this is due to anything on our own computers or networks.
    (0)