The response would work if it was 2013-14 when the game just released. In 2019? Not so much.
144 players, 48 portals. How could you have not foreseen the issue? By itself it should have been obvious, but there have been other instances where players were forced to compete over a limited number of resources and it turned out horribly as one would expect. You also see it with hunts.
A4S sac, A8S sac, tank LB in Byakko EX, skipping Soar, skipping ghosts in O5S, tank LB for the Red Fists in O11S, to name a few examples. If the player has the option of getting around gameplay that inconveniences them, they'll do it.
With BA, that inconvenience is having your chance of success and the amount of time you have to spend grinding back to elvl 60 tied to how well the other 47-55 players in the dungeon perform. SE either failed to realize this player mentality yet again when designing BA or they intended for players to group up, but for some reason provided no tools to do it and for some other reason allowed anyone to join the dungeon when no such option exists with content like Ultimate or the later floors of PotD/HoH.
(This also happens with Raid Finder)
The response doesn't address player feedback about not being able to change jobs once inside BA, not being able to reliably group up with other players that you want to be paired with and there being no Eureka fragments from the support FATE.
As an aside, using words like "sense of accomplishment" for content like Eureka when another company famously received and continues to receive much negativity for similar comments is an odd choice. It would be like teasing a new job only to announce it wasn't actually a job just a few weeks after a competitor teased its players and then failed to live up to expectations.
SE makes a great game, but there are many questionable decisions that keep being made.



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