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  1. #1
    Player
    Myst_Abysswalker's Avatar
    Join Date
    Feb 2017
    Posts
    6
    Character
    Myst Abysswalker
    World
    Omega
    Main Class
    Monk Lv 80

    Weird Unexpected Error

    I'm getting an error I haven't seen before since I started using an Asus gaming monitor. I don't know what's causing it and I can't find other errors related to it. It says "An unexpected error has occurred. Exiting FINAL FANTASY XIV.(3ee)

    (0)

  2. #2
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    You mentioned that this started happening when you started using a new gaming monitor. Was this the only change in your PC? Do you recall anything else changing or updating?

    Can you provide a screenshot of the error as well as a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    (0)

  3. #3
    Player
    Myst_Abysswalker's Avatar
    Join Date
    Feb 2017
    Posts
    6
    Character
    Myst Abysswalker
    World
    Omega
    Main Class
    Monk Lv 80
    It only happened after I started using the new gaming monitor. Nothing else was updated or changed.
    EDIT: The screenshot I included for the error doesn't seem to be displayed. But the quote from the first message is exactly what it says.


    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\speed\Documents
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
    SYSTEM_CPU Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz (8 CPUs), ~3.6GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 8
    SYSTEM_BIOS BIOS Date: 08/22/18 11:32:28 Ver: V1.10
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16322.473MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 21186.473MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.348GB SYSTEM_FREEDISC_SPACE 169.923GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 157.794GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 894.236GB SYSTEM_FREEDISC_SPACE 755.743GB
    SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.480GB SYSTEM_FREEDISC_SPACE 292.812GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce RTX 2070
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8031.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8161.236 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_21a764822be8dff8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_21a764822be8dff8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_21a764822be8dff8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_21a764822be8dff8\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1891
    SYSTEM_GRAPHICS_DRIVER_DATE 2/6/2019 03:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Headphones (2- Arctis 7 Game)
    SYSTEM_SOUND_DEVICE_ID {FB5B16E0-08AB-4A2C-A1B9-61CCE90C3E68}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 4/11/2018 00:00:00
    SYSTEM_SOUND Speakers (Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID {44305950-4FAB-49E8-B9E7-78758792D83C}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8509
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 8/7/2018 00:00:00
    SYSTEM_SOUND Headset Earphone (2- Arctis 7 Chat)
    SYSTEM_SOUND_DEVICE_ID {ABF9C4E8-B9CB-423D-8B66-8CF6AC8A974E}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 4/11/2018 00:00:00
    SYSTEM_SOUND ROG PG279Q (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {B325878D-3132-4631-BC0A-3DA7F19C1257}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0013
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 1/15/2019 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C13928A0-27C5-11E9-8006444553540000}
    SYSTEM_INPUT_NAME SteelSeries Arctis 7 Bootloader
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8917DAF0-09EA-11E9-8002444553540000}
    SYSTEM_INPUT_NAME Razer Naga Trinity
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {89189E40-09EA-11E9-8003444553540000}
    SYSTEM_INPUT_NAME Razer Naga Trinity
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {89193A80-09EA-11E9-8004444553540000}
    SYSTEM_INPUT_NAME Razer Naga Trinity
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8919AFB0-09EA-11E9-8005444553540000}
    SYSTEM_INPUT_NAME Razer Naga Trinity
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8917B3E0-09EA-11E9-8001444553540000}
    SYSTEM_INPUT_NAME G512 Carbon Linear
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {891A4BF0-09EA-11E9-8006444553540000}
    SYSTEM_INPUT_NAME G512 Carbon Linear
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {891A7300-09EA-11E9-8007444553540000}
    SYSTEM_INPUT_NAME SPEC-OMEGA
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8924D340-09EA-11E9-8008444553540000}
    SYSTEM_INPUT_NAME G512 Carbon Linear
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FCDCFDB0-0A55-11E9-8006444553540000}
    SYSTEM_INPUT_NAME Corsair composite virtual input device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FE70D9C0-27C5-11E9-8008444553540000}
    SYSTEM_INPUT_NAME SteelSeries Arctis 7
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FE719D10-27C5-11E9-8009444553540000}
    SYSTEM_INPUT_NAME SteelSeries Arctis 7
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Weird Unexpected Error - Google Chrome
    Sticky Notes
    #memescomedy - Discord
    hydatos.jpg (1909×1521) - Google Chrome
    FFXIV Screenshots
    Steam
    NVIDIA GeForce Overlay


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe Shockwave Player 12.3
    Google Chrome
    ASUS GPU TweakII
    AURA RGB Lighting Control for Graphic card & XG-STATION
    NVIDIA Stereoscopic 3D Driver
    Steam
    VIVE Software
    VLC media player
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    ASUS GPU TweakII
    Intel Extreme Tuning Utility
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    AURA RGB Lighting Control for Graphic card & XG-STATION
    VIVEPORT Diagnosis
    VIVEPORT DirectX 9.0
    CORSAIR iCUE Software
    Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
    Google Update Helper
    swMSM
    Gyazo 3.5.4.0
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
    MSIRegister
    XSplit Gamecaster
    Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
    VIVEPORT Diagnosis (x86)
    Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
    ViveDriver
    MSI MysticLight
    VIVEPORT DirectX 9.0 (x86/x64)
    ExpressVPN
    Intel(R) Trusted Connect Services Client
    Microsoft VC++ redistributables repacked.
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    DragonCenter
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    VIVEPORT Desktop (x86)
    ASUS Product Register Program
    Intel(R) Trusted Connect Service Client x86
    Intel Extreme Tuning Utility
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    ExpressVPN
    VIVEPORT Desktop
    Intel(R) Chipset Device Software
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    ASUS MultiFrame
    Windows Driver Package - Dimension Engineering USB Serial Converter (11/11/2016 1.0.3.21)
    cFosSpeed v10.27
    CPUID CPU-Z MSI 1.85
    Logitech Gaming Software 9.02
    Intel(R) Network Connections 23.2.0.1006
    The Elder Scrolls V: Skyrim Special Edition
    GizmoVR Video Player
    SinVR
    SteelSeries Engine 3.13.6
    WinRAR 5.61 (64-bit)
    Microsoft VC++ redistributables repacked.
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
    Intel(R) Network Connections 23.2.0.1006
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Intel(R) Chipset Device Software
    Intel(R) Management Engine Components
    Intel(R) Management Engine Driver
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    HTC Account
    NVIDIA Ansel
    NVIDIA 3D Vision Driver 418.91
    NVIDIA Control Panel 418.91
    NVIDIA Graphics Driver 418.91
    NVIDIA GeForce Experience 3.17.0.126
    NVIDIA 3D Vision Controller Driver 390.41
    NVIDIA Optimus Update 35.0.0.0
    NVIDIA PhysX System Software 9.18.0907
    NVIDIA Update 35.0.0.0
    DisplayDriverAnalyzer
    NVIDIA SHIELD Streaming
    NVIDIA HD Audio Driver 1.3.38.13
    NVIDIA Install Application
    NVIDIA NGX 1.2.14.109
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NetworkService Container
    NVAPI Monitor plugin for NvContainer
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Telemetry Container
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.17.0.126
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA USBC Driver 1.1.27.831
    NVIDIA Virtual Audio 4.11.1
    Intel(R) Management Engine Components
    Dokan Driver (x64)
    Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
    Intel(R) Trusted Connect Service Client x64
    Update for Windows 10 for x64-based Systems (KB4023057)
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Microsoft SQL Server Compact 4.0 SP1 x64 ENU CTP1


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe 00003B70
    C:\Program Files (x86)\ExpressVPN\xvpn-ui\ExpressVPN.exe 00003A4C
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 0000294C
    C:\Program Files (x86)\Gyazo\GyStation.exe 0000078C
    C:\Program Files (x86)\MSI\MSI Toast Server\MSIToastServer.exe 00001A80
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002894
    C:\Program Files (x86)\Steam\Steam.exe 000036A4
    C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001AE4
    C:\Program Files\Logitech Gaming Software\LCore.exe 000032E8
    C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000025D8
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001BDC
    C:\Program Files\SteelSeries\SteelSeries Engine 3\SteelSeriesEngine3.exe 000039CC
    C:\Program Files\Windows Defender\MSASCuiL.exe 00003260
    C:\Program Files\WindowsApps\Microsoft.MicrosoftOfficeHub_17.10314.31700.1000_x64__8wekyb3d8bbwe\Office16\OfficeHubTaskHost.exe 00001A30
    C:\Program Files\WindowsApps\Microsoft.MicrosoftStickyNotes_3.1.46.0_x64__8wekyb3d8bbwe\Microsoft.Notes.DesktopBridge.exe 00002730
    C:\Program Files\WindowsApps\Microsoft.MicrosoftStickyNotes_3.1.46.0_x64__8wekyb3d8bbwe\Microsoft.Notes.exe 00002030
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.38.138.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00003DEC
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.38.138.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00003448
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.38.138.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00004198
    C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19011.11311.0_x64__8wekyb3d8bbwe\Video.UI.exe 00002EE8
    C:\Users\speed\AppData\Local\Discord\app-0.0.304\Discord.exe 00003B10
    C:\Users\speed\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00003538
    C:\Users\speed\AppData\Roaming\Evolv\ECigStats\ecigstats.exe 00003710
    C:\Windows\Explorer.EXE 00001C7C
    C:\Windows\System32\RtkAudUService64.exe 0000346C
    C:\Windows\System32\RuntimeBroker.exe 00001E44
    C:\Windows\System32\smartscreen.exe 00003B9C
    C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001C94
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 0000229C
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000020F4
    C:\Windows\system32\ApplicationFrameHost.exe 000032FC
    C:\Windows\system32\DllHost.exe 00003508
    C:\Windows\system32\SettingSyncHost.exe 00002588
    C:\Windows\system32\conhost.exe 00002944
    E:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00004334
    E:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00001EA8
    c:\windows\system32\sihost.exe 00000BF8
    c:\windows\system32\svchost.exe 00002F90
    c:\windows\system32\taskhostw.exe 00001AB8
    (0)
    Last edited by Myst_Abysswalker; 02-16-2019 at 08:47 PM.

  4. #4
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Thank you for the reply.

    Could you post an image of the error message on imgur an then provide the link in your next reply?

    Hope to see you online!
    (0)