Game crashes before going into A9

[AlexEry]

Hello guys,

I am writing here today because something really odd is happening to me. When I try to access A9 or A9S my game crashes, to be more specific it stops responding.

I select the instance, I queue for it, the screen goes black as to start loading and then the game stops responding and I have to force close it, it doesn't happen with any other instance, just with The eye of the creator, it can be normal or savage. This started happening after 4.5 as far as I can tell as I never had issues before.

Any info would be appreciated, I re-downloaded the game when 4.5 came out as this is when I came back to the game, I am trying to farm light and I can't ;-;

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Do you recall anything changing/updating on your PC that coincides with this? What have you tried so far in order to alleviate the issue?

Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[AlexEry]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\salva\OneDrive\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU AMD FX(tm)-6100 Six-Core Processor (6 CPUs), ~3.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 3
SYSTEM_BIOS Award Modular BIOS v6.00PG
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16364.988MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18796.988MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.729GB SYSTEM_FREEDISC_SPACE 144.325GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4048.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8182.494 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_02838dee03d82b94\nvd3dumx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_02838dee03d82b94\nvwgf2umx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_02838dee03d82b94\nvwgf2umx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_02838dee03d82b94\nvwgf2umx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 21.21.0013.7849
SYSTEM_GRAPHICS_DRIVER_DATE 1/19/2017 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {E9A3767D-F87A-4860-8D4E-F642C22BBC0B}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8397
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/13/2018 00:00:00
SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {8FF03FF8-65BF-43BF-8C63-D8035481A66B}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8397
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/13/2018 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {AD0EC5C5-FD26-4E29-8A6C-237FDE5CBA0F}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8397
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/13/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B5EF51D0-305E-11E9-8001444553540000}
SYSTEM_INPUT_NAME USB GAMING MOUSE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B602B2C0-305E-11E9-8002444553540000}
SYSTEM_INPUT_NAME USB GAMING MOUSE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B60300E0-305E-11E9-8003444553540000}
SYSTEM_INPUT_NAME USB GAMING MOUSE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {563793C0-1D67-11E8-8001444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G213
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {56385710-1D67-11E8-8002444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G213
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5638A530-1D67-11E8-8003444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G213
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Game crashes before going into A9 - Google Chrome
Steam
AMD:CCC-AEMCapturingWindow
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Pillars of Eternity
The Lord of the Rings Online™ v1903.0058.2732.4095
Pillars of Eternity - The White March - Part 1
Pillars of Eternity - The White March - Part 2
Darkest Dungeon
Cuphead
Adobe AIR
Advanced Combat Tracker (remove only)
AVG AntiVirus FREE
Battle.net
FF Logs Uploader
Diablo III
Dolphin
DriverPack Notifier
Google Chrome
Hearthstone
Heroes of the Storm
League of Legends
League Screensaver
Mozilla Firefox 54.0 (x86 ru)
NVIDIA Stereoscopic 3D Driver
Origin
Overwatch
Overwatch Test
Pillars of Eternity Kickstarter Item
Pillars of Eternity Kickstarter Pet
Pillars of Eternity Preorder Item and Pet
Raptr
Razer Cortex
Steam
Path of Exile
Tenorshare 4uKey
Uplay
VLC media player
WinRAR 5.31 (32-bit)
World of Warcraft
InputMapper
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Razer Synapse
CCC Help Russian
Catalyst Control Center - Branding
wtfast 4.10
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
CCC Help Portuguese
CCC Help Danish
AMD Catalyst Control Center
CCC Help Swedish
Java 8 Update 171
CCC Help Turkish
CCC Help Swedish
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.14.26405
Minecraft
CCC Help Turkish
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
CCC Help German
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Skype™ 7.40
AMD Catalyst Control Center
CCC Help Norwegian
CCC Help English
CCC Help Thai
Java Auto Updater
CCC Help Greek
CCC Help Czech
Catalyst Control Center Localization All
Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26405
CCC Help Polish
CCC Help Korean
CCC Help Portuguese
Catalyst Control Center Graphics Previews Common
Google Update Helper
Catalyst Control Center Localization All
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.14.26405
CCC Help Japanese
CCC Help Chinese Standard
Microsoft Visual C++ 2005 Redistributable
CCC Help Italian
Microsoft Visual C++ 2005 Redistributable
Path of Building version 1.4.49
FF Logs Uploader
CCC Help Chinese Traditional
CCC Help English
CCC Help Thai
CCC Help Czech
Tukui Client
CCC Help Spanish
Microsoft Visual C++ 2005 Redistributable
CCC Help Norwegian
CCC Help German
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
CCC Help Russian
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Publisher 2010 Interactive Guide EN
CCC Help Finnish
CCC Help Hungarian
CCC Help Korean
Avast Update Helper
CCC Help Italian
CCC Help French
Adobe Refresh Manager
Adobe Acrobat Reader DC - Español
CCC Help Chinese Traditional
League of Legends
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
AMD Settings
CCC Help Japanese
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Project64 version 2.3.2.202
CCC Help Polish
CCC Help Dutch
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
CCC Help Greek
CCC Help French
CCC Help Hungarian
CCC Help Chinese Standard
Microsoft XNA Framework Redistributable 4.0 Refresh
Catalyst Control Center InstallProxy
Apex Legends
Facebook
CCC Help Spanish
Microsoft Visual C++ 2017 Redistributable (x86) - 14.14.26405
CCC Help Dutch
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
CCC Help Danish
Adobe AIR
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
CCC Help Finnish
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
Tenorshare ReiBoot
AMD Install Manager
AutoHotkey 1.1.26.01
Sid Meiers Civilization VI Proper
DAEMON Tools Lite
Guild Wars 2
Logitech Gaming Software 8.96
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
Mozilla Firefox 58.0.1 (x64 en-US)
Mozilla Maintenance Service
Microsoft Office 365 - es-es
RuneScape Launcher 2.2.4
Divinity: Original Sin (Classic)
Warframe
Town of Salem
ARK: Survival Evolved
Tom Clancy's Rainbow Six Siege
Skyrim Script Extender (SKSE)
Divinity: Original Sin Enhanced Edition
FINAL FANTASY XIV Online
Stardew Valley
Deceit
The Elder Scrolls V: Skyrim Special Edition
Left 4 Dead 2
Portal 2
Counter-Strike: Global Offensive
Vulkan Run Time Libraries 1.0.37.0
Catalyst Control Center Next Localization HU
Catalyst Control Center Next Localization IT
Catalyst Control Center Next Localization FR
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
AMD Install Manager
AMD Fuel
Catalyst Control Center Next Localization BR
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
AMD Fuel
AMD Radeon Settings
Catalyst Control Center Next Localization CHS
Catalyst Control Center Next Localization DA
Catalyst Control Center Next Localization TR
Catalyst Control Center Next Localization TH
Catalyst Control Center Next Localization DE
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Catalyst Control Center Next Localization NL
Epic Games Launcher Prerequisites (x64)
Microsoft Visual C++ 2005 Redistributable (x64)
AMD Settings - Branding
Catalyst Control Center Next Localization PL
Catalyst Control Center Next Localization RU
Catalyst Control Center Next Localization NO
Catalyst Control Center Next Localization CHT
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26405
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
Microsoft Visual C++ 2005 Redistributable (x64)
Ansel
NVIDIA 3D Vision Driver 378.49
NVIDIA Control Panel 378.49
NVIDIA Graphics Driver 378.49
NVIDIA GeForce Experience 3.1.2.31
NVIDIA 3D Vision Controller Driver 369.04
NVIDIA Optimus Update 2.13.0.21
NVIDIA PhysX System Software 9.16.0318
NVIDIA Update 2.13.0.21
SHIELD Streaming
NVIDIA Wireless Controller Service
NVIDIA HD Audio Driver 1.3.34.21
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA User Container
NVIDIA Elevated User Container
NVIDIA Display Container
NVIDIA Display Container LS
NvNodejs
NVIDIA Watchdog Plugin for NvContainer
NvTelemetry
Nvidia Share
NVIDIA ShadowPlay 2.13.0.21
SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 3.40.1
AMD Problem Report Wizard
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26405
Catalyst Control Center Next Localization SV
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Catalyst Control Center Next Localization CS
ccc-utility64
ccc-utility64
Catalyst Control Center Next Localization ES
Catalyst Control Center Next Localization FI
Catalyst Control Center Next Localization KO
Catalyst Control Center Next Localization JA
Catalyst Control Center Next Localization EL


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\AMD\ATI.ACE\Core-Static\CCC.exe 000035C0
C:\Program Files (x86)\AMD\ATI.ACE\Core-Static\MOM.exe 0000088C
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002DC4
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000000E8
C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe 000002F4
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000245C
C:\Program Files (x86)\Steam\Steam.exe 00001C28
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002DB0
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00001FF4
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000008B8
C:\Program Files\AVG\Antivirus\AVGUI.exe 00000BA4
C:\Program Files\Logitech Gaming Software\LAClient\LAClient.exe 00000E48
C:\Program Files\Logitech Gaming Software\LCore.exe 000028AC
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe 00001BAC
C:\Program Files\NVIDIA Corporation\ShadowPlay\nvspcaps64.exe 00002E04
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00002A00
C:\Program Files\Windows Defender\MSASCuiL.exe 00001D7C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.39.180.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002278
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.39.180.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00000B3C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.39.180.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00002AB0
C:\WINDOWS\Explorer.EXE 00001458
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000027DC
C:\WINDOWS\system32\DllHost.exe 00000590
C:\WINDOWS\system32\SettingSyncHost.exe 00002F94
C:\WINDOWS\system32\conhost.exe 00003408
C:\Windows\System32\RuntimeBroker.exe 00001954
C:\Windows\System32\smartscreen.exe 000004A0
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000033C0
c:\program files\avg\antivirus\AVGUI.exe 00000824
c:\program files\avg\antivirus\aswEngSrv.exe 00001718
c:\windows\system32\sihost.exe 000024CC
c:\windows\system32\svchost.exe 00000B10
c:\windows\system32\taskhostw.exe 00001C08

That's what I got, does FFXIV has a repair option like other games do? I couldn't find it.

Nothing has changed I erased the game when I stopped playing and downloaded it again when I came back for 4.5

When I log back in I am inside the instance and I don't crash going out.


UPDATE: I erased the game last night and downloaded it again, seems to be working fine now, I'll try it out today and let you guys know.