Results 1 to 3 of 3
  1. #1
    Player
    AlexEry's Avatar
    Join Date
    Feb 2019
    Posts
    2
    Character
    Alex Ery
    World
    Leviathan
    Main Class
    Bard Lv 70

    Game crashes before going into A9

    Hello guys,

    I am writing here today because something really odd is happening to me. When I try to access A9 or A9S my game crashes, to be more specific it stops responding.

    I select the instance, I queue for it, the screen goes black as to start loading and then the game stops responding and I have to force close it, it doesn't happen with any other instance, just with The eye of the creator, it can be normal or savage. This started happening after 4.5 as far as I can tell as I never had issues before.

    Any info would be appreciated, I re-downloaded the game when 4.5 came out as this is when I came back to the game, I am trying to farm light and I can't ;-;
    (0)

  2. #2
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Do you recall anything changing/updating on your PC that coincides with this? What have you tried so far in order to alleviate the issue?

    Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    (0)

  3. #3
    Player
    AlexEry's Avatar
    Join Date
    Feb 2019
    Posts
    2
    Character
    Alex Ery
    World
    Leviathan
    Main Class
    Bard Lv 70
    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\salva\OneDrive\Documents
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
    SYSTEM_CPU AMD FX(tm)-6100 Six-Core Processor (6 CPUs), ~3.3GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 3
    SYSTEM_BIOS Award Modular BIOS v6.00PG
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16364.988MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 18796.988MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.729GB SYSTEM_FREEDISC_SPACE 144.325GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050 Ti
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1050 Ti
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 4048.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8182.494 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_02838dee03d82b94\nvd3dumx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_02838dee03d82b94\nvwgf2umx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_02838dee03d82b94\nvwgf2umx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_02838dee03d82b94\nvwgf2umx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 21.21.0013.7849
    SYSTEM_GRAPHICS_DRIVER_DATE 1/19/2017 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {E9A3767D-F87A-4860-8D4E-F642C22BBC0B}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8397
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/13/2018 00:00:00
    SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {8FF03FF8-65BF-43BF-8C63-D8035481A66B}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8397
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/13/2018 00:00:00
    SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {AD0EC5C5-FD26-4E29-8A6C-237FDE5CBA0F}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8397
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/13/2018 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B5EF51D0-305E-11E9-8001444553540000}
    SYSTEM_INPUT_NAME USB GAMING MOUSE
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B602B2C0-305E-11E9-8002444553540000}
    SYSTEM_INPUT_NAME USB GAMING MOUSE
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B60300E0-305E-11E9-8003444553540000}
    SYSTEM_INPUT_NAME USB GAMING MOUSE
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {563793C0-1D67-11E8-8001444553540000}
    SYSTEM_INPUT_NAME Gaming Keyboard G213
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {56385710-1D67-11E8-8002444553540000}
    SYSTEM_INPUT_NAME Gaming Keyboard G213
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5638A530-1D67-11E8-8003444553540000}
    SYSTEM_INPUT_NAME Gaming Keyboard G213
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Game crashes before going into A9 - Google Chrome
    Steam
    AMD:CCC-AEMCapturingWindow
    NVIDIA GeForce Overlay


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Pillars of Eternity
    The Lord of the Rings Online™ v1903.0058.2732.4095
    Pillars of Eternity - The White March - Part 1
    Pillars of Eternity - The White March - Part 2
    Darkest Dungeon
    Cuphead
    Adobe AIR
    Advanced Combat Tracker (remove only)
    AVG AntiVirus FREE
    Battle.net
    FF Logs Uploader
    Diablo III
    Dolphin
    DriverPack Notifier
    Google Chrome
    Hearthstone
    Heroes of the Storm
    League of Legends
    League Screensaver
    Mozilla Firefox 54.0 (x86 ru)
    NVIDIA Stereoscopic 3D Driver
    Origin
    Overwatch
    Overwatch Test
    Pillars of Eternity Kickstarter Item
    Pillars of Eternity Kickstarter Pet
    Pillars of Eternity Preorder Item and Pet
    Raptr
    Razer Cortex
    Steam
    Path of Exile
    Tenorshare 4uKey
    Uplay
    VLC media player
    WinRAR 5.31 (32-bit)
    World of Warcraft
    InputMapper
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Razer Synapse
    CCC Help Russian
    Catalyst Control Center - Branding
    wtfast 4.10
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    CCC Help Portuguese
    CCC Help Danish
    AMD Catalyst Control Center
    CCC Help Swedish
    Java 8 Update 171
    CCC Help Turkish
    CCC Help Swedish
    Microsoft Visual C++ 2017 x86 Additional Runtime - 14.14.26405
    Minecraft
    CCC Help Turkish
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
    CCC Help German
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Skype™ 7.40
    AMD Catalyst Control Center
    CCC Help Norwegian
    CCC Help English
    CCC Help Thai
    Java Auto Updater
    CCC Help Greek
    CCC Help Czech
    Catalyst Control Center Localization All
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26405
    CCC Help Polish
    CCC Help Korean
    CCC Help Portuguese
    Catalyst Control Center Graphics Previews Common
    Google Update Helper
    Catalyst Control Center Localization All
    Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.14.26405
    CCC Help Japanese
    CCC Help Chinese Standard
    Microsoft Visual C++ 2005 Redistributable
    CCC Help Italian
    Microsoft Visual C++ 2005 Redistributable
    Path of Building version 1.4.49
    FF Logs Uploader
    CCC Help Chinese Traditional
    CCC Help English
    CCC Help Thai
    CCC Help Czech
    Tukui Client
    CCC Help Spanish
    Microsoft Visual C++ 2005 Redistributable
    CCC Help Norwegian
    CCC Help German
    Office 16 Click-to-Run Extensibility Component
    Office 16 Click-to-Run Localization Component
    CCC Help Russian
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Publisher 2010 Interactive Guide EN
    CCC Help Finnish
    CCC Help Hungarian
    CCC Help Korean
    Avast Update Helper
    CCC Help Italian
    CCC Help French
    Adobe Refresh Manager
    Adobe Acrobat Reader DC - Español
    CCC Help Chinese Traditional
    League of Legends
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    AMD Settings
    CCC Help Japanese
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Project64 version 2.3.2.202
    CCC Help Polish
    CCC Help Dutch
    Launcher Prerequisites (x64)
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    CCC Help Greek
    CCC Help French
    CCC Help Hungarian
    CCC Help Chinese Standard
    Microsoft XNA Framework Redistributable 4.0 Refresh
    Catalyst Control Center InstallProxy
    Apex Legends
    Facebook
    CCC Help Spanish
    Microsoft Visual C++ 2017 Redistributable (x86) - 14.14.26405
    CCC Help Dutch
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    CCC Help Danish
    Adobe AIR
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    CCC Help Finnish
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
    Tenorshare ReiBoot
    AMD Install Manager
    AutoHotkey 1.1.26.01
    Sid Meiers Civilization VI Proper
    DAEMON Tools Lite
    Guild Wars 2
    Logitech Gaming Software 8.96
    Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
    Mozilla Firefox 58.0.1 (x64 en-US)
    Mozilla Maintenance Service
    Microsoft Office 365 - es-es
    RuneScape Launcher 2.2.4
    Divinity: Original Sin (Classic)
    Warframe
    Town of Salem
    ARK: Survival Evolved
    Tom Clancy's Rainbow Six Siege
    Skyrim Script Extender (SKSE)
    Divinity: Original Sin Enhanced Edition
    FINAL FANTASY XIV Online
    Stardew Valley
    Deceit
    The Elder Scrolls V: Skyrim Special Edition
    Left 4 Dead 2
    Portal 2
    Counter-Strike: Global Offensive
    Vulkan Run Time Libraries 1.0.37.0
    Catalyst Control Center Next Localization HU
    Catalyst Control Center Next Localization IT
    Catalyst Control Center Next Localization FR
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    AMD Install Manager
    AMD Fuel
    Catalyst Control Center Next Localization BR
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    AMD Fuel
    AMD Radeon Settings
    Catalyst Control Center Next Localization CHS
    Catalyst Control Center Next Localization DA
    Catalyst Control Center Next Localization TR
    Catalyst Control Center Next Localization TH
    Catalyst Control Center Next Localization DE
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Catalyst Control Center Next Localization NL
    Epic Games Launcher Prerequisites (x64)
    Microsoft Visual C++ 2005 Redistributable (x64)
    AMD Settings - Branding
    Catalyst Control Center Next Localization PL
    Catalyst Control Center Next Localization RU
    Catalyst Control Center Next Localization NO
    Catalyst Control Center Next Localization CHT
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Extensibility Component 64-bit Registration
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
    Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26405
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
    Microsoft Visual C++ 2005 Redistributable (x64)
    Ansel
    NVIDIA 3D Vision Driver 378.49
    NVIDIA Control Panel 378.49
    NVIDIA Graphics Driver 378.49
    NVIDIA GeForce Experience 3.1.2.31
    NVIDIA 3D Vision Controller Driver 369.04
    NVIDIA Optimus Update 2.13.0.21
    NVIDIA PhysX System Software 9.16.0318
    NVIDIA Update 2.13.0.21
    SHIELD Streaming
    NVIDIA Wireless Controller Service
    NVIDIA HD Audio Driver 1.3.34.21
    NVIDIA Install Application
    NVIDIA Backend
    NVIDIA Container
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NetworkService Container
    NVIDIA User Container
    NVIDIA Elevated User Container
    NVIDIA Display Container
    NVIDIA Display Container LS
    NvNodejs
    NVIDIA Watchdog Plugin for NvContainer
    NvTelemetry
    Nvidia Share
    NVIDIA ShadowPlay 2.13.0.21
    SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 3.40.1
    AMD Problem Report Wizard
    Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26405
    Catalyst Control Center Next Localization SV
    Update for Windows 10 for x64-based Systems (KB4023057)
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Catalyst Control Center Next Localization CS
    ccc-utility64
    ccc-utility64
    Catalyst Control Center Next Localization ES
    Catalyst Control Center Next Localization FI
    Catalyst Control Center Next Localization KO
    Catalyst Control Center Next Localization JA
    Catalyst Control Center Next Localization EL


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\AMD\ATI.ACE\Core-Static\CCC.exe 000035C0
    C:\Program Files (x86)\AMD\ATI.ACE\Core-Static\MOM.exe 0000088C
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002DC4
    C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000000E8
    C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe 000002F4
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000245C
    C:\Program Files (x86)\Steam\Steam.exe 00001C28
    C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002DB0
    C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00001FF4
    C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000008B8
    C:\Program Files\AVG\Antivirus\AVGUI.exe 00000BA4
    C:\Program Files\Logitech Gaming Software\LAClient\LAClient.exe 00000E48
    C:\Program Files\Logitech Gaming Software\LCore.exe 000028AC
    C:\Program Files\NVIDIA Corporation\Display\nvtray.exe 00001BAC
    C:\Program Files\NVIDIA Corporation\ShadowPlay\nvspcaps64.exe 00002E04
    C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00002A00
    C:\Program Files\Windows Defender\MSASCuiL.exe 00001D7C
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.39.180.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002278
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.39.180.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00000B3C
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.39.180.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00002AB0
    C:\WINDOWS\Explorer.EXE 00001458
    C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000027DC
    C:\WINDOWS\system32\DllHost.exe 00000590
    C:\WINDOWS\system32\SettingSyncHost.exe 00002F94
    C:\WINDOWS\system32\conhost.exe 00003408
    C:\Windows\System32\RuntimeBroker.exe 00001954
    C:\Windows\System32\smartscreen.exe 000004A0
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000033C0
    c:\program files\avg\antivirus\AVGUI.exe 00000824
    c:\program files\avg\antivirus\aswEngSrv.exe 00001718
    c:\windows\system32\sihost.exe 000024CC
    c:\windows\system32\svchost.exe 00000B10
    c:\windows\system32\taskhostw.exe 00001C08

    That's what I got, does FFXIV has a repair option like other games do? I couldn't find it.

    Nothing has changed I erased the game when I stopped playing and downloaded it again when I came back for 4.5

    When I log back in I am inside the instance and I don't crash going out.


    UPDATE: I erased the game last night and downloaded it again, seems to be working fine now, I'll try it out today and let you guys know.
    (0)
    Last edited by AlexEry; 02-18-2019 at 12:02 AM.