Constantly 'reserving server'

[Kuroka]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Can you describe how the game is crashing? Does it simply close and return to the desktop? Do you see a black screen or any graphical glitches as it crashes?
(.....)

So GMs post on such stuff but not on the fact that basically no one can enter certain isntances? Like are you not allowed to comment that?