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  1. 02-11-2019 01:12 AM #1
    Zavior
    Player
    Zavior's Avatar
    Join Date
    Dec 2015
    Posts
    9
    Character
    Zavior Ambrito
    World
    Diabolos
    Main Class
    Bard Lv 80

    been getting unexpected error crashes for a month now

    i've been struggling to solve a problem with intermittent crashes for months now, some days will be fine, other days i will be crashing constantly. doesnt seem to matter where, in dungeons, gathering, flying, standing around....

    NOT DX9/11 errors, doesn't seem to matter which version i run on. thought it might be my graphics card but i replaced it and its still doing it.

    heres a screenshot of the latest error codes https://imgur.com/a/KwtqmEj

    and the system info



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Owner\Documents
    FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
    SYSTEM_CPU Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz (8 CPUs), ~4.2GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS V10.7
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16332.133MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 18764.133MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.188GB SYSTEM_FREEDISC_SPACE 35.287GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.525GB SYSTEM_FREEDISC_SPACE 1862.332GB
    SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 1818.597GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS Radeon RX 570 Series
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
    SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
    SYSTEM_GRAPHICS_VRAM 4043.074 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8166.066 MB
    SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\c0317200.inf_amd64_673824443a1469d5\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0317200.inf_amd64_673824443a1469d5\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0317200.inf_amd64_673824443a1469d5\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0317200.inf_amd64_673824443a1469d5\amdxc64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 22.19.0666.0001
    SYSTEM_GRAPHICS_DRIVER_DATE 8/14/2017 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Headphones (Bose On-Ear Wireless Stereo)
    SYSTEM_SOUND_DEVICE_ID {E2663E83-626F-41E1-828C-8C190D5F879E}
    SYSTEM_SOUND_DEVICE_NAME BthA2dp.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0168
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
    SYSTEM_SOUND 4 - Acer T232HL (AMD High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {14031C63-95D1-4892-B6EA-438B6D152177}
    SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 11/30/2016 00:00:00
    SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {3199AACF-F34F-45A0-9567-7FE7AAE917E9}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
    SYSTEM_SOUND Headset (Bose On-Ear Wireless Hands-Free)
    SYSTEM_SOUND_DEVICE_ID {A6697579-390B-4EE7-8E4E-C29381C3D9A0}
    SYSTEM_SOUND_DEVICE_NAME BthHfAud.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {434ED990-25DA-11E9-8001444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {43506030-25DA-11E9-8002444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 21 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {1EBCE980-2488-11E9-8001444553540000}
    SYSTEM_INPUT_NAME CoolTouch® USB Interface 1
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {EEE85DB0-2730-11E9-8004444553540000}
    SYSTEM_INPUT_NAME Logitech G13 Joystick
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {EEE77350-2730-11E9-8001444553540000}
    SYSTEM_INPUT_NAME G13
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {435171A0-25DA-11E9-8003444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Calculator
    Calculator
    Settings
    Skype
    Microsoft Edge
    Microsoft Store
    Microsoft Edge
    Microsoft Edge
    Microsoft Store
    Skype
    Settings
    Snipping Tool
    Technical Support - Post New Thread - Google Chrome


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe AIR
    Adobe Shockwave Player 12.3
    NVIDIA Stereoscopic 3D Driver
    qBittorrent 4.1.5
    Steam
    Unigine Valley Benchmark version 1.0
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Adobe AIR
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Java 8 Update 201
    FINAL FANTASY XIV - A Realm Reborn
    Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24123
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Java Auto Updater
    Google Update Helper
    swMSM
    Office 16 Click-to-Run Extensibility Component
    Office 16 Click-to-Run Localization Component
    AMD Settings
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    HP Google Drive Plugin
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    HP Dropbox Plugin
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    HP Officejet 5740 series Help
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    AMD Software
    Logitech Gaming Software 9.02
    Microsoft Office 365 - en-us
    VLC media player
    Vulkan Run Time Libraries 1.0.54.0
    Vulkan Run Time Libraries 1.0.61.0
    Catalyst Control Center Next Localization KO
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Catalyst Control Center Next Localization HU
    AMD Problem Report Wizard
    Catalyst Control Center Next Localization FI
    Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24123
    Catalyst Control Center Next Localization FR
    Catalyst Control Center Next Localization TH
    Java 8 Update 201 (64-bit)
    Catalyst Control Center Next Localization CS
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Catalyst Control Center Next Localization PL
    Catalyst Control Center Next Localization SV
    Catalyst Control Center Next Localization RU
    Catalyst Control Center Next Localization DA
    Catalyst Control Center Next Localization RU
    Catalyst Control Center Next Localization ES
    Catalyst Control Center Next Localization BR
    Catalyst Control Center Next Localization IT
    Catalyst Control Center Next Localization TH
    Catalyst Control Center Next Localization FR
    Catalyst Control Center Next Localization CS
    Catalyst Control Center Next Localization HU
    Catalyst Control Center Next Localization NO
    AMD Software
    AMD Settings - Branding
    Catalyst Control Center Next Localization CHT
    Catalyst Control Center Next Localization TR
    Microsoft Silverlight
    Catalyst Control Center Next Localization TR
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Extensibility Component 64-bit Registration
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Catalyst Control Center Next Localization ES
    Catalyst Control Center Next Localization CHS
    AMD Settings
    Catalyst Control Center Next Localization FI
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Catalyst Control Center Next Localization SV
    Catalyst Control Center Next Localization IT
    Google Chrome
    Catalyst Control Center Next Localization JA
    HP Officejet 5740 series Basic Device Software
    Catalyst Control Center Next Localization CHT
    NVIDIA Ansel
    NVIDIA 3D Vision Driver 341.74
    NVIDIA Control Panel 341.74
    NVIDIA Graphics Driver 341.74
    NVIDIA Update 10.4.0
    NVIDIA Install Application
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA Update Core
    Catalyst Control Center Next Localization DA
    Catalyst Control Center Next Localization DE
    Catalyst Control Center Next Localization KO
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Catalyst Control Center Next Localization DE
    Catalyst Control Center Next Localization EL
    Catalyst Control Center Next Localization NL
    Catalyst Control Center Next Localization NO
    Catalyst Control Center Next Localization NL
    Catalyst Control Center Next Localization BR
    Catalyst Control Center Next Localization CHS
    Catalyst Control Center Next Localization JA
    ESET Security
    Catalyst Control Center Next Localization EL
    Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24123
    Catalyst Control Center Next Localization PL


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00001C30
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000670
    C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe 00002B3C
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000840
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002D74
    C:\Program Files\ESET\ESET Security\egui.exe 00002948
    C:\Program Files\Logitech Gaming Software\Applets\LCDClock.exe 00002A64
    C:\Program Files\Logitech Gaming Software\Applets\LCDCountdown.exe 00002A5C
    C:\Program Files\Logitech Gaming Software\Applets\LCDMedia.exe 00002A54
    C:\Program Files\Logitech Gaming Software\Applets\LCDPop3.exe 00002A88
    C:\Program Files\Logitech Gaming Software\Applets\LCDRSS.exe 00002A9C
    C:\Program Files\Logitech Gaming Software\ArxApplets\Discord\logitechg_discord.exe 00000360
    C:\Program Files\Logitech Gaming Software\LCore.exe 00002954
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.38.138.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001F48
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.38.138.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001F54
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.38.138.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00002794
    C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1811.3241.0_x64__8wekyb3d8bbwe\Calculator.exe 00000490
    C:\Program Files\WindowsApps\Microsoft.WindowsStore_11811.1001.18.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00001D4C
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.0.20094.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001F80
    C:\Users\Owner\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002B64
    C:\Windows\Explorer.EXE 000019AC
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001CA0
    C:\Windows\System32\MicrosoftEdgeCP.exe 00002060
    C:\Windows\System32\RuntimeBroker.exe 00000A10
    C:\Windows\System32\SecurityHealthSystray.exe 00002870
    C:\Windows\System32\smartscreen.exe 00002838
    C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00001774
    C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001974
    C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 000005DC
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001C84
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000196C
    C:\Windows\system32\ApplicationFrameHost.exe 00000988
    C:\Windows\system32\DllHost.exe 00000058
    C:\Windows\system32\MicrosoftEdgeSH.exe 00001A80
    C:\Windows\system32\SearchProtocolHost.exe 00002EA4
    C:\Windows\system32\SettingSyncHost.exe 00001FC4
    C:\Windows\system32\SnippingTool.exe 000027A4
    C:\Windows\system32\backgroundTaskHost.exe 00001B90
    C:\Windows\system32\browser_broker.exe 00001830
    C:\Windows\system32\sihost.exe 00001504
    C:\Windows\system32\svchost.exe 00002304
    C:\Windows\system32\taskhostw.exe 00001820
    F:\Programs\CNext\CNext\RadeonSettings.exe 00001BD8
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  2. 02-12-2019 08:01 AM #2
    Einmimiria
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    When did this first start happening? Do you recall anything changing/updating on your PC that coincides with this?

    According to your system report, it looks like your graphics drivers haven't been updated since 2017. Is this accurate or have you updated them since then?

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    (0)
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  3. 02-12-2019 11:56 PM #3
    Zavior
    Player
    Zavior's Avatar
    Join Date
    Dec 2015
    Posts
    9
    Character
    Zavior Ambrito
    World
    Diabolos
    Main Class
    Bard Lv 80
    hello, i've been trying all sorts of things that reddit suggested.
    completely reinstalled windows a couple of weeks ago, bought a new graphics card, removed and updated gpu drivers fully yesterday using driver remover software, ran a couple benchmarks with no crashes, tried dx9 and 11 settings and finally this morning i even uninstalled and reinstalled the game. still crashing. heres some screen shots of the errors, https://imgur.com/a/8fdc34j
    and a new system info read out



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Owner\Documents
    FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
    SYSTEM_CPU Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz (8 CPUs), ~4.2GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS V10.7
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16332.133MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 18764.133MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.188GB SYSTEM_FREEDISC_SPACE 38.685GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.525GB SYSTEM_FREEDISC_SPACE 1862.332GB
    SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 1815.987GB
    SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 29.817GB SYSTEM_FREEDISC_SPACE 29.744GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS Radeon RX 570 Series
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
    SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
    SYSTEM_GRAPHICS_VRAM 4076.219 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8166.066 MB
    SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\c0338885.inf_amd64_648d9ae54bb276d8\B338884\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0338885.inf_amd64_648d9ae54bb276d8\B338884\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0338885.inf_amd64_648d9ae54bb276d8\B338884\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0338885.inf_amd64_648d9ae54bb276d8\B338884\amdxc64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 25.20.15017.1010
    SYSTEM_GRAPHICS_DRIVER_DATE 1/31/2019 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Headphones (Bose On-Ear Wireless Stereo)
    SYSTEM_SOUND_DEVICE_ID {D12B68FE-CCEA-4064-BC09-0672D3A6698B}
    SYSTEM_SOUND_DEVICE_NAME BthA2dp.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0168
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
    SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {3199AACF-F34F-45A0-9567-7FE7AAE917E9}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
    SYSTEM_SOUND Digital Audio (HDMI) (2- High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {FBA62828-42CD-4DB3-B111-6B7FC8EFBBED}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
    SYSTEM_SOUND Headset (Bose On-Ear Wireless Hands-Free)
    SYSTEM_SOUND_DEVICE_ID {FC25048A-6219-4129-BC06-640041C9268B}
    SYSTEM_SOUND_DEVICE_NAME BthHfAud.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {1EBCE980-2488-11E9-8001444553540000}
    SYSTEM_INPUT_NAME CoolTouch® USB Interface 1
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {EEE85DB0-2730-11E9-8004444553540000}
    SYSTEM_INPUT_NAME Logitech G13 Joystick
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {434ED990-25DA-11E9-8001444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {43506030-25DA-11E9-8002444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {EEE77350-2730-11E9-8001444553540000}
    SYSTEM_INPUT_NAME G13
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {435171A0-25DA-11E9-8003444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 21 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Settings
    Settings
    Skype
    Calculator
    Calculator
    Microsoft Edge
    Microsoft Edge
    Microsoft Edge
    Microsoft Store
    Microsoft Store
    Skype
    Skype
    moms pubs
    Publication3 - Publisher
    been getting unexpected error crashes for a month now - Google Chrome


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe AIR
    Adobe Shockwave Player 12.3
    qBittorrent 4.1.5
    Steam
    Unigine Valley Benchmark version 1.0
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Adobe AIR
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Java 8 Update 201
    FINAL FANTASY XIV - A Realm Reborn
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Java Auto Updater
    Google Update Helper
    swMSM
    AMD Settings
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429
    Office 16 Click-to-Run Extensibility Component
    Office 16 Click-to-Run Localization Component
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    HP Google Drive Plugin
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    HP Dropbox Plugin
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    HP Officejet 5740 series Help
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    AMD Software
    Logitech Gaming Software 9.02
    Microsoft Office 365 - en-us
    Unigine Superposition Benchmark 1.0
    VLC media player
    Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26429
    AMD Settings
    Catalyst Control Center Next Localization KO
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Catalyst Control Center Next Localization HU
    Catalyst Control Center Next Localization FI
    Catalyst Control Center Next Localization FR
    Catalyst Control Center Next Localization TH
    Java 8 Update 201 (64-bit)
    AMD User Experience Program Installer
    Catalyst Control Center Next Localization CS
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Catalyst Control Center Next Localization DA
    Catalyst Control Center Next Localization RU
    AMD Problem Report Wizard
    Catalyst Control Center Next Localization TR
    Microsoft Silverlight
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Extensibility Component 64-bit Registration
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Catalyst Control Center Next Localization ES
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Catalyst Control Center Next Localization SV
    Catalyst Control Center Next Localization IT
    Google Chrome
    HP Officejet 5740 series Basic Device Software
    Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26429
    Catalyst Control Center Next Localization CHT
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Catalyst Control Center Next Localization DE
    Catalyst Control Center Next Localization EL
    Catalyst Control Center Next Localization NO
    Catalyst Control Center Next Localization NL
    Catalyst Control Center Next Localization BR
    Catalyst Control Center Next Localization CHS
    Catalyst Control Center Next Localization JA
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    Catalyst Control Center Next Localization PL


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 000022B8
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 0000272C
    C:\Program Files (x86)\Microsoft Office\root\Office16\MSPUB.EXE 00002898
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002828
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000004D0
    C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 00002264
    C:\Program Files\ESET\ESET Security\egui.exe 00002068
    C:\Program Files\Logitech Gaming Software\Applets\LCDClock.exe 00002174
    C:\Program Files\Logitech Gaming Software\Applets\LCDCountdown.exe 0000216C
    C:\Program Files\Logitech Gaming Software\Applets\LCDMedia.exe 00002164
    C:\Program Files\Logitech Gaming Software\Applets\LCDPop3.exe 00002194
    C:\Program Files\Logitech Gaming Software\Applets\LCDRSS.exe 000021A8
    C:\Program Files\Logitech Gaming Software\ArxApplets\Discord\logitechg_discord.exe 00002540
    C:\Program Files\Logitech Gaming Software\LCore.exe 00002070
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.38.138.0_x64__kzf8qxf38zg5c\SkypeApp.exe 0000132C
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.38.138.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 0000194C
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.38.138.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00000838
    C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1811.3241.0_x64__8wekyb3d8bbwe\Calculator.exe 00000E58
    C:\Program Files\WindowsApps\Microsoft.WindowsStore_11811.1001.18.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00002F58
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.0.20094.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001F44
    C:\Windows\Explorer.EXE 000010E4
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00000574
    C:\Windows\System32\MicrosoftEdgeCP.exe 00001E10
    C:\Windows\System32\RuntimeBroker.exe 00002A30
    C:\Windows\System32\SecurityHealthSystray.exe 00001968
    C:\Windows\System32\Speech_OneCore\Common\SpeechRuntime.exe 000029FC
    C:\Windows\System32\rundll32.exe 0000129C
    C:\Windows\System32\smartscreen.exe 00001338
    C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00002998
    C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 0000113C
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000019D4
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000018AC
    C:\Windows\splwow64.exe 00001A64
    C:\Windows\system32\ApplicationFrameHost.exe 00000D20
    C:\Windows\system32\DllHost.exe 00001550
    C:\Windows\system32\MicrosoftEdgeSH.exe 00000AE8
    C:\Windows\system32\SettingSyncHost.exe 00000F98
    C:\Windows\system32\backgroundTaskHost.exe 00001798
    C:\Windows\system32\browser_broker.exe 000013A4
    C:\Windows\system32\sihost.exe 00000CA4
    C:\Windows\system32\svchost.exe 000017A0
    C:\Windows\system32\taskhostw.exe 00000E0C
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  4. 02-14-2019 09:43 AM #4
    Einmimiria
    Moderator Einmimiria's Avatar
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    Nov 2017
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    2,510
    Thank you for the reply Zavior.

    The bottom three pictures look like Nvidia driver crashes. Was your previous GPU an Nvidia card? Did you delete the old Nvidia drivers when you switched?

    You can also try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

    I'm sorry if you've already gone over this, I'm not sure what you've tried in your Reddit post.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
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