launcer white screen

[fateswhim]

On launch, the lancher screen is white. pc version, updated IE, reinstalled IE, made sure i allowed ffxivlauncher in firewall, reinstalled gameetc. nothings worked, and it has never worked. I had to get a friend to send me a picture of his log in screen so i could sign in... dunno how to attatch a SS, so.

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Techinical Support Forums.

Have you experienced this issue before in the past? How long have you been experiencing this problem? To provide a screen shot, could you post the image on imgur and then include the link in your reply? Are you connected to the internet via WIFI or an ethernet cable?

Hope to see you online!

[fateswhim]

ok, havent experienced in past, as this is my first instal of game. been experiencing it since i first installed it maybe a week ago? Connected via wifi, have tried ethernet no change. I am running windows 8.1 pro, 24 gigs ram, quad core i7 processor. nvidia quatro graphics card

https://imgur.com/a/tcjdDJ2

[Einmimiria]

Thank you for the reply fateswhim.

This kind of thing suggests a connection issue somewhere between you and the server. What else have you tried in order to get around this issue?

Do you have another device you can install the game on? If you don't run into the same result, we can determine that the issue lies with the PC as opposed to the connection.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[fateswhim]

seriousl doubt its a connection issue, as i have no issues with anthing else, and game runs fine once im in. from searching net there are TONS of users with this problem, and most say its due to internet explorer not being updated. however, windows 8 has stopped updating ie afaik, and i dont use that browser anyways.

[Dynratygus]

Good afternoon and thank you for the reply,

I apologize for the delay in our response to your concern. Could you update the Internet Explorer settings? Please use the following:


Open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"


Hope to see you online!