Game crashes after update 4.55

[ReignBeauxSix]

Hello,

Since Patch 4.55 rolled out today I've been experiencing those dreaded DX11 crashes with noumerous numbers behind it.

Before the Patch my game ran smoothly without any crashes EVER!

I've re-installed the game 8 times
tried rerolling to older drivers and doing clean installs
deleted my folders afterwards
switching to dx9 didnt work as well

I looked in the other threads made on the forum from 2017 onwards and there are no real fixes until today!



Here are my System Informations
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-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\****\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-Bit-Version (6.2, Build 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (8 CPUs), ~4.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 05/08/17 16:50:33 Ver: 05.0000C
SYSTEM_LANGUAGE Deutsch (Gebietsschema: Deutsch)
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SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18928.301MB
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SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 484.048GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.510GB SYSTEM_FREEDISC_SPACE 662.100GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.884GB SYSTEM_FREEDISC_SPACE 48.142GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.635GB SYSTEM_FREEDISC_SPACE 177.884GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
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SYSTEM_GRAPHICS_MAKER NVIDIA
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SYSTEM_GRAPHICS_SHARED_VRAM 8120.150 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4aa19ae78d94d8a3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4aa19ae78d94d8a3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4aa19ae78d94d8a3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4aa19ae78d94d8a3\nvldumdx.dll
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SYSTEM_GRAPHICS_DRIVER_DATE 1/30/2019 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Englisch
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
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SYSTEM_GRAPHICS_DAC Integrated RAMDAC
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SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1881
SYSTEM_GRAPHICS_DRIVER_DATE 1/30/2019 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Englisch
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) HD Graphics 630
SYSTEM_GRAPHICS_DEVICE Unknown
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SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 8248 MB
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SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
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SYSTEM_GRAPHICS_DRIVER_VERSION 25.20.0100.6323
SYSTEM_GRAPHICS_DRIVER_DATE 11/18/2018 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Englisch

SYSTEM_GRAPHICS_PIXEL_SHADER
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SYSTEM_SOUND_DRIVER_DATE 1/11/2019 00:00:00
SYSTEM_SOUND VoiceMeeter Input (VB-Audio VoiceMeeter VAIO)
SYSTEM_SOUND_DEVICE_ID {2F9BD26B-DF66-47BF-ABB8-E5C18900986B}
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SYSTEM_SOUND_DRIVER_VERSION 6.01.7600.16385
SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
SYSTEM_SOUND_DRIVER_DATE 1/11/2019 00:00:00
SYSTEM_SOUND U2879G6 (NVIDIA High Definition Audio)
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SYSTEM_SOUND ASUS MG28U (NVIDIA High Definition Audio)
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SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
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SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {E469BCBF-F756-4D79-BA08-174C97A85265}
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SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
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SYSTEM_INPUT_NAME Corsair composite virtual input device
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SYSTEM_INPUT_NAME HID-konformes, vom Hersteller definiertes Gerät
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SYSTEM_INPUT {DEC93D50-52EC-11E8-8004444553540000}
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Neues Thema erstellen - Google Chrome
TeamSpeak 3
Steam
Spotify
VoiceMeeter
CN=Microsoft Windows, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
Einstellungen
Microsoft Store
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

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DAC 5
Destiny 2
Diablo III
F-Stream Tuning v3.0.120
Fatal1ty Rapid OC v2.0.17
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OBS Studio
OpenAL
Origin
Overwatch
Overwolf
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Razer Chroma SDK Core Components
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StreamElements OBS.Live
Updater
Uplay
Tom Clancy's Ghost Recon Wildlands
Ubisoft Game
ForHonor
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Voicemeeter, The Virtual Mixing Console
Warcraft III
World of Warcraft
World of Warcraft Public Test
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Corsair AURA DRAM Component
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AURA Service
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AURA
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Avira
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Realtek Ethernet Controller Driver
Sound Blaster Cinema 3
Microsoft Tool Web Package:diskpart.exe
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Kingston AURA DRAM Component
ASUS Update Helper
Adobe Refresh Manager
Adobe Acrobat Reader DC - Deutsch
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
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XSplit Broadcaster
AURA DRAM Component
Avira
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
AI Suite 3
Patriot Viper RGB
World of Warcraft Classic
Apex Legends
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Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
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Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
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Intel(R) Network Connections 21.1.29.0
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AURA DRAM Component
Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
Windows Setup Remediations (x64) (KB4023057)
Epic Games Launcher Prerequisites (x64)
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VEGAS Pro 14.0 (64-bit)
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
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MSVCRT Redists
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
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Intel(R) Management Engine Components
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215
Update for Windows 10 for x64-based Systems (KB4023057)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Avira\Antivirus\avgnt.exe 00004254
C:\Program Files (x86)\Avira\Launcher\Avira.Systray.exe 00000738
C:\Program Files (x86)\Common Files\Wondershare\Wondershare Helper Compact\WSHelper.exe 00003F5C
C:\Program Files (x86)\Corsair\Corsair Utility Engine\iCUE.exe 00003DBC
C:\Program Files (x86)\Creative\Sound Blaster Cinema 3\Sound Blaster Cinema 3\SBCinema3.exe 000029C4
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000035D0
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00001D08
C:\Program Files (x86)\VB\Voicemeeter\voicemeeterpro.exe 0000050C
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00000B50
C:\Program Files\Nefarius Software Solutions\ScpToolkit\ScpTrayApp.exe 000038D0
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00003140
C:\Program Files\WindowsApps\Microsoft.MicrosoftOfficeHub_17.10314.31700.1000_x64__8wekyb3d8bbwe\Office16\OfficeHubTaskHost.exe 00002948
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.38.138.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002978
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.38.138.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002950
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11811.1001.18.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00004314
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.0.20094.0_x64__8wekyb3d8bbwe\YourPhone.exe 000028A8
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19011.11311.0_x64__8wekyb3d8bbwe\Video.UI.exe 000024F0
C:\Riot Games\LeagueDisplays\assistant\LeagueDisplaysAssistant.exe 00003FBC
C:\Users\Tony\AppData\Roaming\Spotify\Spotify.exe 00000280
C:\WINDOWS\Explorer.EXE 00002360
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_8a9535cd18c90bc3\igfxEM.exe 000022F8
C:\WINDOWS\System32\svchost.exe 00002398
C:\WINDOWS\system32\ApplicationFrameHost.exe 000034E4
C:\WINDOWS\system32\DllHost.exe 000031E8
C:\WINDOWS\system32\SettingSyncHost.exe 00002A18
C:\WINDOWS\system32\sihost.exe 0000065C
C:\WINDOWS\system32\svchost.exe 00002280
C:\WINDOWS\system32\taskhostw.exe 00002044
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003690
C:\Windows\System32\RuntimeBroker.exe 00004378
C:\Windows\System32\SecurityHealthSystray.exe 00003070
C:\Windows\System32\smartscreen.exe 0000270C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000026DC
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000258C
D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 000003A8
D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00004218
E:\bla\Program Files (x86)\ts3client_win64.exe 00001F78
F:\Program Files (x86)\Steam\Steam.exe 00003360
F:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00003A54

[Valneras]

I am experiencing the same problem tonight too. I have the problem with either D9 or D11 and when the character tries to enter specific areas (for me it keeps crashing when trying to go from Ul'dah to the east exit), the game will crash with the usual messages. It will crash on login again. Googling i found users with the same issue from 2017, and still we're experiencing this?

I like the game, but this is really making me think hard if i am gonna spend money on the expansions and for a monthly subscription.

Also stop asking people to re-install, replace drivers, revert back and whatever, the problem is with the game. At least for me that i changed absolutely nothing in my system for the past 3 months, and the only difference is today's game patch, the game runs fine in other areas, at least the ones i have been.

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.


On the system report, I noticed that you have different monitors. Does this crash persist when one one monitor is disabled?

You could also try changing the resolution. Check whether the game is running in fullscreen mode, windowed or borderless fullscreen. Fullscreen is generally more efficient when using GPU 30, 15, etc.), as well as an option called “limit framerate if client is inactive.” Makes sure these are set properly so frame rates are not set too low on accident.

Hope to see you online!

[Valneras]

After multiple tries, i managed to get in the game and the following image is what i see in the "Gate of Sultana". i used D9 but the game again crashes after i run a few steps and throws the "An unexpected error has occurred. Exiting FFXIV." etc. with a bunch of dx, or dx11 files, depending witch one you are using.

[ReignBeauxSix]

Thank you for the fast reply Dynratygus!

It seems I found MY fix for the issue.

Trying the different resolution modes and disabling one monitor didnt work out, BUT I used mods like HD Hair and HD eyes and Models which was the cause for the issue.
After re-installing for the 8th time and finally removing them (literally didn't remove them and they always got applied through the mod program) I could join my server.

If anyone has also mods installed I can only suggest to remove them completely from FFTexTools before re-installing.

I hope this might help some players affected.

Thanks again for the fast reply!



Again thanks again for the fast reply

[Einmimiria]

Thank you for the update ReignBeauxSix.

This thread will be moved to the 'Closed Concerns' subforum as the issue has been resolved.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.