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  1. 02-08-2019 01:28 PM #1
    BountieHuntre
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    Feb 2019
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    Character
    Bountie Huntre
    World
    Zalera
    Main Class
    Summoner Lv 70

    Unable to update patch files [11005][20629]

    A friend is having problems installing the game and that is the error he gets when trying do update the updater/launcher. Can anyone help troubleshoot this?

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  2. 02-08-2019 04:38 PM #2
    FFgame
    Player FFgame's Avatar
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    Dec 2017
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    114
    Character
    Mordavia Planeswalker
    World
    Leviathan
    Main Class
    Black Mage Lv 90
    I had the same problem back when I started playing with installing the game, even though I can patch fine now with the latest updates etc.
    The way I went around it is to use VPN so tell him to try that. I use FlyVPN it is free and legal of course. Enable it after install before problem updates, then just don't forget to disable afterwards.
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  3. 02-09-2019 06:51 AM #3
    Dynratygus
    Moderator Dynratygus's Avatar
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    Oct 2018
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    2,853
    Thank you for posting in the Final Fantasy XIV Techinical support forums.

    The error you are describing happens when there is a problem connecting to the game. What kind of connection set up do you have? Are you connected via WIFI or Ethernet cable? Has this happened in the past at all? What have you tried so far to alleviate the issue?
    Hope to see you online!
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    Last edited by Dynratygus; 02-09-2019 at 06:56 AM.
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