Game crashing upon launch

[MisterMonster]

When attempting to load the game in DX11:




When attempting to load the game in DX9:




This has happened without warning with no known changes to my system; one day I was able to log in, the next... this. It happens once I attempt to play the game, the window opens, then never gets past the black initial load; after about one second these errors pop up.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Gabe\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (8 CPUs), ~4.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1.20
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16341.102MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18773.102MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.209GB SYSTEM_FREEDISC_SPACE 147.133GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 514.246GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8170.551 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_cad5fc8f5ca41c15\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_cad5fc8f5ca41c15\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_cad5fc8f5ca41c15\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_cad5fc8f5ca41c15\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0014.1163
SYSTEM_GRAPHICS_DRIVER_DATE 9/17/2018 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {19B8BFBA-B64B-43A0-8714-D785DD2E08DB}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8186
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/14/2017 00:00:00
SYSTEM_SOUND Line (Voicemod Virtual Audio Device (WDM))
SYSTEM_SOUND_DEVICE_ID {16DB62A2-8D48-468B-A959-3A5CB438DA0D}
SYSTEM_SOUND_DEVICE_NAME vmdrv.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.10011.16384
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/10/2018 00:00:00
SYSTEM_SOUND ASUS VS238 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {90ADED76-97CE-4222-8C4D-3D77271B12DB}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0037.0005
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/26/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C189E490-C4AF-11E7-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga Epic Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C189E490-C4AF-11E7-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Epic Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C189E490-C4AF-11E7-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Epic Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C189E490-C4AF-11E7-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Epic Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BBD543A0-D720-11E6-8002444553540000}
SYSTEM_INPUT_NAME
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

boot
Technical Support - Post New Thread - Google Chrome
#general - Discord
Black Desert Online Boss Timer - NA - Google Chrome
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Battle.net
MidiEditor
Dropbox
Fallout 76
Google Chrome
Heroes of the Storm
Yamaha USB-MIDI Driver
NETGEAR A6210 Genie
League of Legends
League Displays
MTG Arena
Norton Security
Notepad++ (32-bit x86)
NVIDIA Stereoscopic 3D Driver
OBS Studio
Overwatch
Splashtop Software Updater
StarCraft II
Steam
Tablet Driver V8.0
World of Warcraft
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft_VC90_CRT_x86
Dropbox Update Helper
Razer Synapse
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Minecraft
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Mirroring360
Java 8 Update 201
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.14.26405
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Bethesda.net Launcher
Skype™ 7.40
CORSAIR iCUE Software
Java Auto Updater
Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26405
MTG Arena
Google Update Helper
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.14.26405
Gyazo 3.3.5
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Adobe Photoshop CS6
NETGEAR A6210 Genie
Hextech Repair Tool
Microsoft Visual C++ 2005 Redistributable
. . .
HP Update
Microsoft_VC80_CRT_x86
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Adobe Refresh Manager
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
MorphVOX Jr
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
LOOT version 0.13.1
PDF Settings CS6
Black Desert Online
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Arc
Epic Games Launcher
Air Keyboard
Asmedia USB Host Controller Driver
Elsword version L.190116.1.1
MorphVOX Junior
Microsoft Visual C++ 2017 Redistributable (x86) - 14.14.26405
Intel® Driver & Support Assistant
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
QuickTime 7
Nexus Mod Manager
7-Zip 16.04 (x64)
CCleaner
Alien: Isolation
Warframe
HITMAN™
Path of Exile
The Forest
Skyrim Script Extender (SKSE)
Dead by Daylight
Blackwake
Little Nightmares
Visage
Sunless Skies
Raft
The Elder Scrolls V: Skyrim
Beholder 2
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Yamaha USB-MIDI Driver
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
HP Officejet 4630 series Basic Device Software
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Epic Games Launcher Prerequisites (x64)
Microsoft Visual C++ 2005 Redistributable (x64)
Voicemod
Killer Drivers
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel(R) Computing Improvement Program
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26405
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA 3D Vision Driver 411.63
NVIDIA Control Panel 411.63
NVIDIA Graphics Driver 411.63
NVIDIA GeForce Experience 3.15.0.164
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA Optimus Update 33.2.0.0
NVIDIA PhysX System Software 9.18.0907
NVIDIA Update 33.2.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.37.5
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.15.0.164
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.08.3
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26405
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
. .
Update for Windows 10 for x64-based Systems (KB4023057)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 0000066C
C:\Program Files (x86)\Dropbox\Client\Dropbox.exe 000050AC
C:\Program Files (x86)\Dropbox\Client\QtWebEngineProcess.exe 00004AB4
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000054DC
C:\Program Files (x86)\NETGEAR\A6210\A6210.EXE 000031C8
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00003700
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00005350
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00003F78
C:\Users\Gabe\AppData\Local\Akamai\netsession_win.exe 00005464
C:\Users\Gabe\AppData\Local\Discord\app-0.0.304\Discord.exe 00005228
C:\WINDOWS\Explorer.EXE 00004144
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000173C
C:\WINDOWS\system32\ApplicationFrameHost.exe 000025D8
C:\WINDOWS\system32\DllHost.exe 000029C4
C:\WINDOWS\system32\SettingSyncHost.exe 00003FBC
C:\WINDOWS\system32\conhost.exe 00002BA8
C:\Windows\System32\RuntimeBroker.exe 000031B0
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 0000413C
D:\Final Fantasy Online\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000430C
c:\windows\system32\sihost.exe 000001F4
c:\windows\system32\svchost.exe 00001994
c:\windows\system32\taskhostw.exe 00001DF4

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

MisterMonster, how long have you had the Direct X crash and when did it start? Other than switching to DirectX 9, what else have you tried to alleviate the issue? Also, if toy have not done so already, please make sure your drivers are updated.


Hope to see you online!

[MisterMonster]

I think since about a week, now. I've done completely clean re-installs twice now in addition to checking my DirectX and graphics card drivers and they're all up to date.

[Elkanah]

You're basically getting the exact same message I've been getting the last couple days.

[Dynratygus]

MisterMonster thank you for the update.


Have you tried changing the resolution of the game window? Check whether the game is running in fullscreen mode, windowed or borderless fullscreen. Fullscreen is generally more efficient when using GPU resources.


Please also try doing a cleanboot boot by going to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Hope to see you online!