Results 1 to 5 of 5
  1. #1
    Player
    MisterMonster's Avatar
    Join Date
    Sep 2014
    Posts
    32
    Character
    Quiet Xaela
    World
    Balmung
    Main Class
    Archer Lv 60

    Game crashing upon launch

    When attempting to load the game in DX11:




    When attempting to load the game in DX9:




    This has happened without warning with no known changes to my system; one day I was able to log in, the next... this. It happens once I attempt to play the game, the window opens, then never gets past the black initial load; after about one second these errors pop up.



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Gabe\Documents
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride <local>


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
    SYSTEM_CPU Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (8 CPUs), ~4.2GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS 1.20
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16341.102MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 18773.102MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.209GB SYSTEM_FREEDISC_SPACE 147.133GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 514.246GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8079.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8170.551 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_cad5fc8f5ca41c15\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_cad5fc8f5ca41c15\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_cad5fc8f5ca41c15\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_cad5fc8f5ca41c15\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0014.1163
    SYSTEM_GRAPHICS_DRIVER_DATE 9/17/2018 19:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {19B8BFBA-B64B-43A0-8714-D785DD2E08DB}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8186
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/14/2017 00:00:00
    SYSTEM_SOUND Line (Voicemod Virtual Audio Device (WDM))
    SYSTEM_SOUND_DEVICE_ID {16DB62A2-8D48-468B-A959-3A5CB438DA0D}
    SYSTEM_SOUND_DEVICE_NAME vmdrv.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.00.10011.16384
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 1/10/2018 00:00:00
    SYSTEM_SOUND ASUS VS238 (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {90ADED76-97CE-4222-8C4D-3D77271B12DB}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0037.0005
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/26/2018 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C189E490-C4AF-11E7-8001444553540000}
    SYSTEM_INPUT_NAME Razer Naga Epic Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C189E490-C4AF-11E7-8002444553540000}
    SYSTEM_INPUT_NAME Razer Naga Epic Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C189E490-C4AF-11E7-8003444553540000}
    SYSTEM_INPUT_NAME Razer Naga Epic Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C189E490-C4AF-11E7-8004444553540000}
    SYSTEM_INPUT_NAME Razer Naga Epic Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {BBD543A0-D720-11E6-8002444553540000}
    SYSTEM_INPUT_NAME
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    boot
    Technical Support - Post New Thread - Google Chrome
    #general - Discord
    Black Desert Online Boss Timer - NA - Google Chrome
    NVIDIA GeForce Overlay


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Battle.net
    MidiEditor
    Dropbox
    Fallout 76
    Google Chrome
    Heroes of the Storm
    Yamaha USB-MIDI Driver
    NETGEAR A6210 Genie
    League of Legends
    League Displays
    MTG Arena
    Norton Security
    Notepad++ (32-bit x86)
    NVIDIA Stereoscopic 3D Driver
    OBS Studio
    Overwatch
    Splashtop Software Updater
    StarCraft II
    Steam
    Tablet Driver V8.0
    World of Warcraft
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Microsoft_VC90_CRT_x86
    Dropbox Update Helper
    Razer Synapse
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Minecraft
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Mirroring360
    Java 8 Update 201
    Microsoft Visual C++ 2017 x86 Additional Runtime - 14.14.26405
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Bethesda.net Launcher
    Skype™ 7.40
    CORSAIR iCUE Software
    Java Auto Updater
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26405
    MTG Arena
    Google Update Helper
    Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.14.26405
    Gyazo 3.3.5
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable
    Adobe Photoshop CS6
    NETGEAR A6210 Genie
    Hextech Repair Tool
    Microsoft Visual C++ 2005 Redistributable
    . . .
    HP Update
    Microsoft_VC80_CRT_x86
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Adobe Refresh Manager
    Adobe Acrobat Reader DC
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    MorphVOX Jr
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    LOOT version 0.13.1
    PDF Settings CS6
    Black Desert Online
    Launcher Prerequisites (x64)
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Arc
    Epic Games Launcher
    Air Keyboard
    Asmedia USB Host Controller Driver
    Elsword version L.190116.1.1
    MorphVOX Junior
    Microsoft Visual C++ 2017 Redistributable (x86) - 14.14.26405
    Intel® Driver & Support Assistant
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    QuickTime 7
    Nexus Mod Manager
    7-Zip 16.04 (x64)
    CCleaner
    Alien: Isolation
    Warframe
    HITMAN™
    Path of Exile
    The Forest
    Skyrim Script Extender (SKSE)
    Dead by Daylight
    Blackwake
    Little Nightmares
    Visage
    Sunless Skies
    Raft
    The Elder Scrolls V: Skyrim
    Beholder 2
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Yamaha USB-MIDI Driver
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    HP Officejet 4630 series Basic Device Software
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Epic Games Launcher Prerequisites (x64)
    Microsoft Visual C++ 2005 Redistributable (x64)
    Voicemod
    Killer Drivers
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Intel(R) Computing Improvement Program
    Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26405
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2005 Redistributable (x64)
    Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
    NVIDIA Ansel
    NVIDIA 3D Vision Driver 411.63
    NVIDIA Control Panel 411.63
    NVIDIA Graphics Driver 411.63
    NVIDIA GeForce Experience 3.15.0.164
    NVIDIA 3D Vision Controller Driver 390.41
    NVIDIA Optimus Update 33.2.0.0
    NVIDIA PhysX System Software 9.18.0907
    NVIDIA Update 33.2.0.0
    DisplayDriverAnalyzer
    NVIDIA SHIELD Streaming
    NVIDIA HD Audio Driver 1.3.37.5
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NetworkService Container
    NVAPI Monitor plugin for NvContainer
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Telemetry Container
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.15.0.164
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.08.3
    Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26405
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    . .
    Update for Windows 10 for x64-based Systems (KB4023057)


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 0000066C
    C:\Program Files (x86)\Dropbox\Client\Dropbox.exe 000050AC
    C:\Program Files (x86)\Dropbox\Client\QtWebEngineProcess.exe 00004AB4
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000054DC
    C:\Program Files (x86)\NETGEAR\A6210\A6210.EXE 000031C8
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00003700
    C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00005350
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00003F78
    C:\Users\Gabe\AppData\Local\Akamai\netsession_win.exe 00005464
    C:\Users\Gabe\AppData\Local\Discord\app-0.0.304\Discord.exe 00005228
    C:\WINDOWS\Explorer.EXE 00004144
    C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000173C
    C:\WINDOWS\system32\ApplicationFrameHost.exe 000025D8
    C:\WINDOWS\system32\DllHost.exe 000029C4
    C:\WINDOWS\system32\SettingSyncHost.exe 00003FBC
    C:\WINDOWS\system32\conhost.exe 00002BA8
    C:\Windows\System32\RuntimeBroker.exe 000031B0
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 0000413C
    D:\Final Fantasy Online\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000430C
    c:\windows\system32\sihost.exe 000001F4
    c:\windows\system32\svchost.exe 00001994
    c:\windows\system32\taskhostw.exe 00001DF4
    (0)

  2. #2
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    MisterMonster, how long have you had the Direct X crash and when did it start? Other than switching to DirectX 9, what else have you tried to alleviate the issue? Also, if toy have not done so already, please make sure your drivers are updated.


    Hope to see you online!
    (0)

  3. #3
    Player
    MisterMonster's Avatar
    Join Date
    Sep 2014
    Posts
    32
    Character
    Quiet Xaela
    World
    Balmung
    Main Class
    Archer Lv 60

    Game crashing upon launch

    I think since about a week, now. I've done completely clean re-installs twice now in addition to checking my DirectX and graphics card drivers and they're all up to date.
    (0)

  4. #4
    Player
    Elkanah's Avatar
    Join Date
    Sep 2014
    Posts
    908
    Character
    Shikaree Sinhunter
    World
    Hyperion
    Main Class
    Warrior Lv 100
    You're basically getting the exact same message I've been getting the last couple days.
    (0)

  5. #5
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    MisterMonster thank you for the update.


    Have you tried changing the resolution of the game window? Check whether the game is running in fullscreen mode, windowed or borderless fullscreen. Fullscreen is generally more efficient when using GPU resources.


    Please also try doing a cleanboot boot by going to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

    Hope to see you online!
    (0)