Gametime on wrong service account...

[Tu_Shae]

Hello,

I by mistake activated my 60day gametime card on the wrong of my two service accounts.
Has anyone had this kind of problem and how did you resolve it ?


"EDIT"
So i have been waiting since Thursday morning now and still no sign of support resolving this issue...this is starting to really ruffle my feathers.
Yes i made a mistake in using the gametime on the wrong one of the two service accounts. "Which are both in the same SE account"
I do not see the problem with just taking the time from 1 and giving it too 2. I dont even mind the 4 days of Gametime i have been loosing since then, i just want to be able to play the game again.
Which i "PAYED FOR".
I have found numerous sourches of other people making this mistake and it being resolved, but damn...3 days (Not counting the Weekend).
I have provided all the Data that was asked of me via livechat and more (Just to be safe).

"EDIT 2" just heard back from them, they refuse to transfere or refund the Gametime...well thats it for me then, hope you guys have fun with this GREAT game, but horrendous support...

"EDIT 3 FINAL" I know this was my mistake but still support did a poor job here, either way i dont think i will stop playing like i said. I will just take a few days off and calm down first.

[Lambadelta]

Not sure why you expected them to fix your mistake.

[Jin-]

Sucks. Usually any support will help with stuff like this. I have added time for wrong account, was fixed. Game on wrong Steam account, was fixed.

I don't expect this from Square

[Rosentretter]

Do you REALLY need 2 service accounts to play a game? Excuse my ignorance but can't you make up to 40 characters in ONE account? I personally don't see the reason of wasting money with 2 accounts.

[Tu_Shae]

Do you REALLY need 2 service accounts to play a game? Excuse my ignorance but can't you make up to 40 characters in ONE account? I personally don't see the reason of wasting money with 2 accounts.

The first one was from waaaay back i got it with a HumbleBundle, did not continue playing than since i did not have the time.
The one i am using is a Complete Collectors edition i bought in the SE Store, that is why its two.

[Rosentretter]

The first one was from waaaay back i got it with a HumbleBundle, did not continue playing than since i did not have the time.
The one i am using is a Complete Collectors edition i bought in the SE Store, that is why its two.

Couldn't you just upgrade that in Mogstation?

[Tu_Shae]

Couldn't you just upgrade that in Mogstation?

Maybe be, but i did not know at the time.

[AnnaRosa]

Hello,

I by mistake activated my 60day gametime card on the wrong of my two service accounts.
Has anyone had this kind of problem and how did you resolve it ?


"EDIT"
So i have been waiting since Thursday morning now and still no sign of support resolving this issue...this is starting to really ruffle my feathers.
Yes i made a mistake in using the gametime on the wrong one of the two service accounts. "Which are both in the same SE account"
I do not see the problem with just taking the time from 1 and giving it too 2. I dont even mind the 4 days of Gametime i have been loosing since then, i just want to be able to play the game again.
Which i "PAYED FOR".
I have found numerous sourches of other people making this mistake and it being resolved, but damn...3 days (Not counting the Weekend).
I have provided all the Data that was asked of me via livechat and more (Just to be safe).

"EDIT 2" just heard back from them, they refuse to transfere or refund the Gametime...well thats it for me then, hope you guys have fun with this GREAT game, but horrendous support...

Bye! Have fun

[BaratanFaenthand]

I feel your pain. Bought FFXIV for PS4 to play it on there and the installation process walked me through creating a login which I did. Turns out it made a separate service account and I couldn't use my existing PC characters. I had to buy the game again. Still have a useless service account to this day.