Flashy lights and dx11 crashes

[Ibby]

Hi there! I've been having a strange issue with XIV recently, started happening soon after BLU was made available to play.
The main one is the game crashing with the generic 11000002 error when only playing in dx11

The second issue happens with dx11 and 9c. There's regular freezing, forced minimizing and flashing blue/red/white/yellow circles across the top 1/3 of the screen in full screen, windowed or borderless window. In the task manager the GPU utilization jumps to 100 in the freezing and black screen.
I've uploaded a video of this happening: https://youtu.be/8MIQD9MqYfg

I've tried updating drivers, DirectX, clean installs of both and even a clean install of windows on a wiped SSD from another system. I've also fiddled with a lot of settings in game and watched temperatures and clock speed while in windowed. the circles seem to emerge around 53 degrees Celsius regardless of settings. Thinking it may be my system I tested other games that may push it a little harder (Battlefield V, FFXV among some others) and found nothing resembling this.

System specs:
CPU - i7 9700k
GPU - 2070
Memory - 16gb 3200MHz XMP 1
SSD - Samsung 840 evo
HDD - WD black
Monitor - Acer X34p using displayport

I've run out of ideas, though I'd ask here before contacting Square directly. If there's more info needed I'll do what I can

[Nedkel]

Is your GPU overclocked? This may be an issue.

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Just as Nedkel asked, is the GPU overlocked and do you have a way of monitoring it?

Ibby please provide a system report by going to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Hope to see you online!

[Ibby]

Thanks for being so prompt!

The graphics card didn't come with a factory overclock but I thought to check to be safe. The core clock on the store page says 1770MHz so I lowered the clock speed with MSI afterburner. Unfortunately still occurs at ~1400. I have a screenshot if you'd like to have a look at any more info

[Ibby]

Oh and I almost forgot, here's the sys info



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Ibby\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz (8 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS BIOS Date: 09/05/18 19:38:04 Ver: 05.0000D
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16315.633MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19259.633MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.252GB SYSTEM_FREEDISC_SPACE 45.064GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 735.740GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3725.990GB SYSTEM_FREEDISC_SPACE 1206.537GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce RTX 2070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8031.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8157.816 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3440 x 1440 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_9c57581ba9463eed\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_9c57581ba9463eed\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_9c57581ba9463eed\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_9c57581ba9463eed\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1634
SYSTEM_GRAPHICS_DRIVER_DATE 10/10/2018 11:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Avid Fast Track Duo)
SYSTEM_SOUND_DEVICE_ID {378C4352-BD8B-4057-9E9A-0DF8F6A6F0EF}
SYSTEM_SOUND_DEVICE_NAME AvidFastTrackDuo.sys
SYSTEM_SOUND_DRIVER_VERSION 5.10.0000.3505
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/24/2013 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D8987940-23FD-11E9-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D89A9C20-23FD-11E9-8002444553540000}
SYSTEM_INPUT_NAME Bootload_Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D89BFBB0-23FD-11E9-8006444553540000}
SYSTEM_INPUT_NAME ITE Device(8595)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D8A54A80-23FD-11E9-8007444553540000}
SYSTEM_INPUT_NAME ITE Device(8595)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D8A60DD0-23FD-11E9-8008444553540000}
SYSTEM_INPUT_NAME PlaylistControl
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D8A60DD0-23FD-11E9-8009444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D8A634E0-23FD-11E9-800B444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D8A634E0-23FD-11E9-800C444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D8A65BF0-23FD-11E9-800D444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D8A65BF0-23FD-11E9-800E444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D8A65BF0-23FD-11E9-8010444553540000}
SYSTEM_INPUT_NAME
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D8BACE50-23FD-11E9-8011444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D8BAF560-23FD-11E9-8012444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D8BAF560-23FD-11E9-8013444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D8BAF560-23FD-11E9-8014444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D8BB1C70-23FD-11E9-8016444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D8BB1C70-23FD-11E9-8017444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Flashy lights and dx11 crashes - Google Chrome
FINAL FANTASY XIV
MSI Afterburner
APP Center


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

MSI Afterburner 4.5.0
ASIO4ALL
Google Chrome
EasyTune
EasyTuneEngineService
APP Center
NVIDIA Stereoscopic 3D Driver
OBS Studio
RivaTuner Statistics Server 7.1.0
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Google Update Helper
Microsoft VC++ redistributables repacked.
Intel® PROSet/Wireless Software
Microsoft Visual C++ 2017 Redistributable (x64) - 14.11.25325
Microsoft Visual C++ 2005 Redistributable
EasyTune
EasyTuneEngineService
Intel(R) Trusted Connect Services Client
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
APP Center
GService
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Intel(R) Chipset Device Software
Logitech Gaming Software 9.02
Killing Floor 2
Risk of Rain
FINAL FANTASY VII
Metro 2033
Slime Rancher
FINAL FANTASY XV WINDOWS EDITION
Devil May Cry 3: Special Edition
Intel(R) Management Engine Components
Intel(R) Chipset Device Software
Intel(R) Management Engine Components
Intel® PROSet/Wireless WiFi Software
Intel(R) Management Engine Driver
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Avid Fast Track Duo Driver 1.0.4 (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Intel(R) Serial IO
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel(R) PRO/Wireless Driver
Intel(R) Serial IO
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.11.25325
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.11.25325
NVIDIA Ansel
NVIDIA 3D Vision Driver 416.34
NVIDIA Control Panel 416.34
NVIDIA Graphics Driver 416.34
NVIDIA HD Audio Driver 1.3.37.5
NVIDIA Install Application
NVIDIA NGX 1.2.2
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
Intel(R) Management Engine Components
Microsoft VC++ redistributables repacked.
Intel(R) Trusted Connect Service Client x64
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Update for Windows 10 for x64-based Systems (KB4023057)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 0000103C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000006CC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000E94
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe 00002EA4
C:\Program Files\Logitech Gaming Software\LCore.exe 000022FC
C:\Program Files\Windows Defender\MSASCuiL.exe 00002240
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.37.98.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001E04
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.37.98.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 0000147C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_1.16.1012.0_x64__8wekyb3d8bbwe\GameBar.exe 00000E90
C:\Users\Ibby\AppData\Local\Discord\app-0.0.304\Discord.exe 00002BE4
C:\Users\Ibby\AppData\Local\Microsoft\OneDrive\17.3.6816.0313\FileCoAuth.exe 000022B0
C:\Users\Ibby\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002040
C:\Users\Ibby\AppData\Local\Microsoft\OneDrive\OneDriveStandaloneUpdater.exe 000022C0
C:\Windows\Explorer.EXE 0000160C
C:\Windows\System32\GameBarPresenceWriter.exe 00001B20
C:\Windows\System32\RuntimeBroker.exe 000021C8
C:\Windows\System32\smartscreen.exe 00001370
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001A20
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000018D8
C:\Windows\system32\DllHost.exe 00002A8C
c:\windows\system32\sihost.exe 00001480
c:\windows\system32\svchost.exe 00002DE4
c:\windows\system32\taskhostw.exe 0000153C

[Ibby]

May not have been the smartest thing to do but I tried running Orbonne today, had a couple blue screens "VIDEO_SCHEDULER_INTERNAL_ERROR" and a couple freezing to crashes, I took screenshots of the error windows, maybe they'll help!
https://imgur.com/a/Ih4zZVg

Edit: Crashes have been happening with other games, now, starting to think it's a hardware issue

[Einmimiria]

Thank you for the update Ibby.

The graphical issues you are experiencing these kinds of graphics glitches, the culprit is usually a driver or hardware issue. If it continues to happen in other games and a clean reinstall of the drivers doesn't fix it, then it is starting to sound like hardware failure unfortunately.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.