Controller unresponsiveness bug.

[oldcodger]

This has been discussed in the past and as it stands no fix has been enacted. Game pads(any and all) will become unresponsive in ffxiv whenever the device manager refreshes. So if you have a situation where the device manager is refreshing often, you lose control of your character often. That's really frustrating when trying to tackle content with any sort of difficulty. Can we not get any sort of fix for this in the game or at least an acknowledgement that the problem exists? I don't have this issue with any other game I use the controller for.

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

What kind of controller are you using? Do you experience the problem at all with another controller? Additionally , what have you already tried to alleviate the problem?

Hope to see you online!

[oldcodger]

Will there be any further action on this problem?

[Einmimiria]

Thank you for the reply oldcodger. I apologize for the delay in our response.

I understand what you are describing, the controller will lose it's connection to the game momentarily when the device manager refreshes. Can you think of anything that would cause the device manager to refresh so frequently? I know you've spent a lot of time troubleshooting this so there is a lot you have already tried, however, there has to be something causing that frequent refresh. It could be a faulty cable or port, or a device connected wirelessly that continually gets disconnected and connected again.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[oldcodger]

I currently use a dualshock4 controller. I've tried xbox one and logitech controllers as well. I've tried them wired and wireless. The problem exists regardless of which controller as has been reported by others. I've snooped around for solutions and tried things from disabling specific devices in device manager to changing security permissions for downloading drivers. I've updated the drivers for every device used by my computer. The reports I find about this problem go back as far as 2015. And I've read reports about people quitting the game due to the frustration this problem causes. There is something in ffxiv that causes the game to disconnect a controller/game pad whenever the device manager does a refresh. Then it will reconnect once device manager stabilizes. There's really nothing more I can do from this end. No other game I've played has shown this kind of activity. I've tried connecting the controller though another program like DS4Windows and this makes no difference. As long as ffxiv reacts to a device manager refresh in this way, there is nothing myself as a player can do but sit and wait for my controller to start working again. Which if you play any sort of difficult content equals failure. Very frustrating.. I can send you links to other reports of this problem and the suggested "fixes" if you like. What would be nice to see is a bug fix so that those of us seeing this can play the game without interruption.