I think there's a lot of anxiety around communication because of the language barrier, honestly. We don't know what gets passed on since it's super rare for a rep to pop in and say they are looking at a particular thread to gather feedback from. And there have been some cases where if a question IS passed on, the essence of it gets lost along the way somewhere. Best example off the top of my head is unlocking gear appearance across all jobs- somehow the answer always assumes people are asking about artifact gear despite how unanimous people are in excluding it from cross-role unlocks. Or all the fluff requests being picked for Q&As despite people asking good questions about future plans for gameplay, insight on design choices, and more lore for underserved clans.

It feels like feedback goes into a mystery box that has a high chance of misinterpreting or outright losing the request as it goes from us to... wherever it's supposed to go. I don't think a dedicated rep would solve that, they'd just be the fall guy for the crummy feedback system.