Game crash

[RyokoOkami]

[Einmimiria]

Thank you for the reply RyokoOkami.

Unfortunately, I can't see anything in the previous two posts. However, we do have a few suggestions that might help:

-Try setting the the game to DirectX 9 mode. Click 'Config' on the launcher and turn off DirectX 11 mode.

-Perform a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game. Makes sure not to have any other programs or overlays active while playing the game.

-Set the compatibility mode to Windows 7. Right-click on the ffxivboot.exe file and select ‘Properties.’ Then select the ‘Compatibility’ tab and choose Windows 7

-Since this is a laptop. Open the Nvidia Control Panel and going to 'Manage 3D Settings'. From here, select 'Program Settings' and select Final Fantasy XIV. You should see an option to select the GPU. Make sure it's set to your dedicated graphics card (it may be set to 'Auto' by default).

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!