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  1. #1
    Player
    Dreamsoap's Avatar
    Join Date
    Aug 2016
    Location
    Uldah
    Posts
    383
    Character
    Jye Greene
    World
    Malboro
    Main Class
    Monk Lv 60

    Impossible to recover email through SE Support Center

    My PC was crashing a lot while playing FFXIV, so I decided to download it on my laptop and take my pc in repairs later.

    Now I made the horrible mistake of trying to log in on a different device because it's temporarily suspended my account from logging in on a new device.

    > Tells me to check my email.

    > None of the emails have it, not that I'm even sure which one it is. And if it was an outlook address, it was probably eaten up by outlook's amazing system which tends to never actually show me new emails if it does manage to figure out how to receive them.

    > In order to recover my account for having a lost email address, I am required to provide my email address tied to the account.

    What do I do?
    (0)

  2. #2
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    As this is an account issue, we cannot assist with this on the technical forums, unfortunately. You will need to contact the Square Enix Support Center here: http://support.na.square-enix.com/co...382&la=1&fty=1

    This thread will be moved to the 'Separate Support Required’ subforum as contact with the Square Enix Support Center is necessary to resolve the issue.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)