Cannot launch game after getting new computer

[Zearin]

So I've gotten a new pc after my old one died. It iuses Windows 10 which has DirectX 12. After trying to launch however it says I need the latest version. Looking at the various topics on the web apparently I needed to download DirectX runtime (which was a hell of a battle since I kept getting an Internal System error whenever I tried to install it). But the installation was a success after I edited the registry keys as per one of the suggested solutions and restarted.
But it was for naught as when I tried to launch the game again it once again says I need the latest Direct X. Was there something else I needed to do?

[Dynratygus]

Thank you posting in the Final Fantasy XIV Technical Support Forums.

Zearin, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Hope to see you online!

[Zearin]

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz (12 CPUs), ~2.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS F.18
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8039.395MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 9959.395MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.009GB SYSTEM_FREEDISC_SPACE 73.666GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 915.981GB SYSTEM_FREEDISC_SPACE 877.514GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 15.530GB SYSTEM_FREEDISC_SPACE 1.826GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics 630
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4019.697 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\windows\System32\DriverStore\FileRepository\ki127662.inf_amd64_c66b976ec11fc119\igdumdim64.dll,C:\windows\System32\DriverStore\FileRepository\ki127662.inf_amd64_c66b976ec11fc119\igd10iumd64.dll,C:\windows\System32\DriverStore\FileRepository\ki127662.inf_amd64_c66b976ec11fc119\igd10iumd64.dll,C:\windows\System32\DriverStore\FileRepository\ki127662.inf_amd64_c66b976ec11fc119\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.20.0016.5018
SYSTEM_GRAPHICS_DRIVER_DATE 3/27/2018 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8037 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\windows\System32\DriverStore\FileRepository\nvhm.inf_amd64_9172c4e962e5b3ee\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvhm.inf_amd64_9172c4e962e5b3ee\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvhm.inf_amd64_9172c4e962e5b3ee\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvhm.inf_amd64_9172c4e962e5b3ee\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0013.9836
SYSTEM_GRAPHICS_DRIVER_DATE 6/24/2018 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speaker/Headphone (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {B2674B81-3DE5-4F71-A567-844FD6951D0D}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8554
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/15/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8130AD20-1F26-11E9-8003444553540000}
SYSTEM_INPUT_NAME HP Wireless Button Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0

[NosamKin]

Have to ask the easy question. Did you change to dx12 in the ffixv launcher?

[Zearin]

Never mind. I just tried to install the end user runtime again without registry key config and for some reason this time it worked without hassle (Even though I tried the exact same thing a dozen times yesterday...) And now the game launches fine.
Thanks anyway.

[Einmimiria]

Thank you for the update Zearin.

Thank you for keeping us up to date on this. This thread will be moved to the 'Closed Concerns' subforum as the issue has been resolved.

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