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  1. #1
    Player
    Eirereb's Avatar
    Join Date
    Jan 2019
    Posts
    1
    Character
    Auralie Elvari
    World
    Cerberus
    Main Class
    Scholar Lv 70

    DirectX Crashes Since 4.5

    I am having an intermittent problem with DirectX crashes since patch 4.5. They would appear to be random, but usually happen within 15-30 minutes of logging in. Sometimes, they occur on the loading screen itself just after logging in. A few examples of activities I've been doing when they've occurred are, wandering around Limsa, open world content in either ARR, HW or SB areas , in a dungeon/raid, in combat, out of combat. So in effect, completely randomly.

    I have tried many of the usual fixes, I have:
    Reinstalled FFXIV
    Reset Windows
    Clean driver install with DDU
    Tried in DX9
    Clean booted Windows+FFXIV
    Closed all other processes
    Re-did the firewall exceptions for FFXIV and the launcher
    Reset all overclocks to stock (GPU was never overclocked, just CPU)
    Underclocked my GPU
    Tried different hardware (GPU, RAM and CPU)
    Tried a different internet connection
    Tried an AMD GPU (my main GPU is Nvidia, swapped in an AMD one from my backup system)
    Reset FFXIV Config settings
    Booted into/tried to run FFXIV in safe mode, compatibility mode and every combination of those
    Ran graphics settings as low as possible
    Locked my FPS to 30fps, 60fps, 75fps and 144fps
    Turned off Gsync
    Ran in windowed, windowed fullscreen and fullscreen
    *Note, these crashes occur on my backup system too*

    I can't think of anything else to try, and judging by the amount of threads with similar problems I have found since 4.5, I don't think I am alone. Any advice at all would be helpful as the game is essentially unplayable at the moment.

    Below is my config data and a screenshot of the crash codes
    *Note, the crash codes are always different, it's never the same set of codes*



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Eoin\Documents
    FINAL FANTASY XIV - A Realm Reborn D:\Games\FFXIV\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
    SYSTEM_CPU AMD Ryzen 7 1700X Eight-Core Processor (16 CPUs), ~3.8GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
    SYSTEM_BIOS 1.J0
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 32713.434MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 37577.434MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 231.687GB SYSTEM_FREEDISC_SPACE 100.175GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 231.867GB SYSTEM_FREEDISC_SPACE 127.733GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.891GB SYSTEM_FREEDISC_SPACE 691.504GB
    SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.759GB SYSTEM_FREEDISC_SPACE 73.165GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8079.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 16356.717 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (75Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_522c3e49a59ed2d5\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_522c3e49a59ed2d5\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_522c3e49a59ed2d5\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_522c3e49a59ed2d5\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1771
    SYSTEM_GRAPHICS_DRIVER_DATE 1/11/2019 00:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8079.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 16356.717 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_522c3e49a59ed2d5\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_522c3e49a59ed2d5\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_522c3e49a59ed2d5\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_522c3e49a59ed2d5\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1771
    SYSTEM_GRAPHICS_DRIVER_DATE 1/11/2019 00:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {C0BA0302-7F91-42F3-88A5-DD5D7B0F23FC}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8470
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/19/2018 00:00:00
    SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {1A738DDA-C5F3-49C3-8B53-EE7D6BE1C200}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8470
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/19/2018 00:00:00
    SYSTEM_SOUND Q3279WG5B (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {518C38E1-F70C-4EEC-89FE-B73AB6EBEEB6}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0004
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 10/22/2018 00:00:00
    SYSTEM_SOUND K242HL (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {8DD2B138-E6D8-442D-9B9B-724ED528F6EA}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0004
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 10/22/2018 00:00:00
    SYSTEM_SOUND Speakers (USB Audio Device)
    SYSTEM_SOUND_DEVICE_ID {FF224297-36A6-4283-91E9-FD0DD61573A5}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 4/11/2018 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5566B5C0-C127-11E8-8005444553540000}
    SYSTEM_INPUT_NAME Unified Virtual HID
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5566B5C0-C127-11E8-8007444553540000}
    SYSTEM_INPUT_NAME Unified Virtual HID
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5566B5C0-C127-11E8-8009444553540000}
    SYSTEM_INPUT_NAME Unified Virtual HID
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 246 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {556444C0-C127-11E8-8002444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G600
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {556444C0-C127-11E8-8001444553540000}
    SYSTEM_INPUT_NAME Corsair K30A Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {556444C0-C127-11E8-8003444553540000}
    SYSTEM_INPUT_NAME USB Audio Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Untitled - Notepad
    Microsoft Store
    Microsoft Store


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe AIR
    Adobe Creative Cloud
    Adobe Flash Player 32 NPAPI
    Adobe Shockwave Player 12.3
    Battle.net
    Warcraft Logs Uploader
    Deluge 1.3.15
    Destiny 2
    Diablo III
    Hearthstone
    Heroes of the Storm
    League of Legends
    Adobe Lightroom Classic CC
    MTG Arena
    NVIDIA Stereoscopic 3D Driver
    Overwatch
    Adobe Photoshop CC 2019
    StarCraft II
    Steam
    The Elder Scrolls Online
    World of Warcraft
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Epic Games Launcher
    Adobe AIR
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Warcraft Logs Uploader
    Java 8 Update 181
    FINAL FANTASY XIV - A Realm Reborn
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Nahimic VR
    Unified Remote
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.16.27012
    Java Auto Updater
    MSI Live Update 6
    Microsoft Visual C++ 2017 Redistributable (x86) - 14.12.25810
    swMSM
    Microsoft Visual C++ 2005 Redistributable
    OEM Application Profile
    Microsoft Visual C++ 2017 x86 Additional Runtime - 14.12.25810
    Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.12.25810
    MSI Command Center
    Tukui Client
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    MTG Arena
    Adobe Acrobat DC
    Adobe Acrobat Reader DC
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Launcher Prerequisites (x64)
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    MSI Gaming APP
    Balanced
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    7-Zip 18.05 (x64)
    AMD Software
    CPUID CPU-Z 1.87
    CPUID HWMonitor 1.37
    Guild Wars 2
    Mozilla Firefox 64.0.2 (x64 en-US)
    Mozilla Maintenance Service
    Galactic Civilizations III
    Company of Heroes 2
    Rocket League
    Stellaris
    Fractured Space
    Endless Space 2
    Interplanetary: Enhanced Edition
    Counter-Strike: Global Offensive
    VLC media player
    Microsoft Visual C++ 2005 Redistributable (x64)
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    ProductDaemon Install Setup
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2017 X64 Minimum Runtime - 14.16.27012
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Epic Games Launcher Prerequisites (x64)
    APOInstallerMSISetup
    AMD Ryzen Master SDK
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    AudioDeviceFXPluginSampleUIMSISetup
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    NineEarsSettings Install Configurator
    NVIDIA Ansel
    NVIDIA 3D Vision Driver 417.71
    NVIDIA Control Panel 417.71
    NVIDIA Graphics Driver 417.71
    NVIDIA GeForce Experience 3.16.0.140
    NVIDIA 3D Vision Controller Driver 390.41
    NVIDIA Optimus Update 34.0.0.0
    NVIDIA PhysX System Software 9.18.0907
    NVIDIA Update 34.0.0.0
    DisplayDriverAnalyzer
    NVIDIA SHIELD Streaming
    NVIDIA HD Audio Driver 1.3.38.4
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NetworkService Container
    NVAPI Monitor plugin for NvContainer
    NVIDIA NetworkService Container
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Telemetry Container
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.16.0.140
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.11.1
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Microsoft Visual C++ 2017 X64 Additional Runtime - 14.16.27012
    EndpointMonitoring Install MSISetup
    SSAudioDaemon Install MSISetup
    Update for Windows 10 for x64-based Systems (KB4023057)


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\AcroTray.exe 00000A04
    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\AdobeCollabSync.exe 000017F8
    C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe 00002B5C
    C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience\libs\node.exe 00002B54
    C:\Program Files (x86)\Adobe\Adobe Sync\Coresync\Coresync.exe 0000139C
    C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe 00002D7C
    C:\Program Files (x86)\Common Files\Adobe\Creative Cloud Libraries\CCLibrary.exe 000032C4
    C:\Program Files (x86)\Common Files\Adobe\Creative Cloud Libraries\libs\node.exe 000032D0
    C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\IPC\AdobeIPCBroker.exe 00000740
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002504
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00000C70
    C:\Program Files\Windows Defender\MSASCuiL.exe 0000183C
    C:\Program Files\WindowsApps\AcrobatNotificationClient_1.0.4.0_x86__e1rzdqpraam7r\AcrobatNotificationClient.exe 00002570
    C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.18112.20010.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00001FBC
    C:\Program Files\WindowsApps\Microsoft.WindowsStore_11810.1001.12.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000027F0
    C:\Program Files\WindowsApps\ReaderNotificationClient_1.0.4.0_x86__e1rzdqpraam7r\AcrobatNotificationClient.exe 00000844
    C:\Windows\Explorer.EXE 000015DC
    C:\Windows\SysWOW64\muachost.exe 0000152C
    C:\Windows\System32\RuntimeBroker.exe 000003E4
    C:\Windows\System32\smartscreen.exe 00001C28
    C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002420
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001E30
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001CAC
    C:\Windows\system32\ApplicationFrameHost.exe 00002328
    C:\Windows\system32\DllHost.exe 00001208
    C:\Windows\system32\SettingSyncHost.exe 00002184
    C:\Windows\system32\backgroundTaskHost.exe 00002A5C
    C:\Windows\system32\conhost.exe 000009F8
    C:\Windows\system32\notepad.exe 00002094
    D:\Games\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001B38
    D:\Games\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000023F0
    E:\Games\Steam\steamapps\common\wallpaper_engine\wallpaper32.exe 000011B8
    c:\windows\system32\sihost.exe 000011F8
    c:\windows\system32\svchost.exe 00000FE8
    c:\windows\system32\taskhostw.exe 00001360

    https://i.imgur.com/tsy2dQD.png
    (1)

  2. #2
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    Have you had issues with DirectX crashes in the past? Also, before Patch 4.5 was downloaded were any changed made to the PC? Also have you tried changing the compatibility mode? If not, please try the following:

    To change compatibility mode, right click on the exe file (Default location: C:\Program Files (x86)\SquareEnix\Final Fantasy XIV - A Realm Reborn\boot\ffxivboot.exe), right click it and select ‘Properties.’ Select the ‘Compatibility’ tab and select Windows 7.

    Hope to see you online!
    (0)

  3. #3
    Player
    Chaotic_Darkfae's Avatar
    Join Date
    Aug 2013
    Posts
    23
    Character
    Ashla Manasse
    World
    Mateus
    Main Class
    Red Mage Lv 70
    Eirereb, aside from being able to swap between an AMD based card, and a nVidia based card, we have done almost the exact same process. The only other difference is that I've never bothered overclocking anything, and I didn't reset Windows, I straight up nuked the drive/partitions from orbit and started from scratch, then only installed Windows updates, driver updates, and out of necessity (due to DX errors in installation otherwise), the Dragon Age series (which, I can play fine).

    I've done the "trick" of switching to Win7 compatibility mode, which quite frankly, is a touch ridiculous on a current generation game that's actively maintained. It didn't work. I am of the belief that this is a coding issue within the game, that can start a cascade of problems after it triggers, which is not good at all.

    Until SE acknowledges there's an actual issue, and releases a hotfix, it's looking like there's very little to be done for a great many people. I've been watching these forums like a hawk for ideas beyond what I've done, and literally nothing has saved the game for me.

    Hopefully, you luck out and the compatibility mode thing works out, but if it doesn't, I wouldn't hold my breath for help that actually works from here.
    (0)

  4. #4
    Player
    Zensho's Avatar
    Join Date
    Mar 2015
    Location
    Pearl Lane
    Posts
    180
    Character
    Zenmetsu Shogun
    World
    Sargatanas
    Main Class
    Paladin Lv 90
    I have also been dealing with this for TWO weeks now, threw in the towel, got rid of AMD card, went Invidia, plug and play OK! so easy no stress..... New patches make me nervous... good luck!
    (0)