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  1. #1
    Player
    ReinaKousaka's Avatar
    Join Date
    Jun 2015
    Posts
    6
    Character
    Cherry Bonbon
    World
    Midgardsormr
    Main Class
    Bard Lv 70

    An unexpected error has occurred. Exiting Final Fantasy XIV.

    Like many others I can see on the forum, I started having this problem today, seemingly out of nowhere. I updated my graphics drivers yesterday and the game was working completely fine earlier this morning, but now whenever I log in to my character, I get this error:

    An unexpected error has occurred. Exiting Final Fantasy XIV. 2018-12-24_23:25

    ffxiv_dx11.exe+327D1C
    ffxiv_dx11.exe+32502C
    ffxiv_dx11.exe+32468E
    ffxiv_dx11.exe+327821
    ffxiv_dx11.exe+3686D6
    ffxiv_dx11.exe+17AFB0
    ffxiv_dx11.exe+179828
    ffxiv_dx11.exe+19E1B2


    Things I have tried:
    - Changing compatibility mode of ffxivboot.exe (no change)
    - Deleting local data (no change)
    - Restarting PC (no change)
    - Disabling full screen optimizations (no change)
    - Switching to DX9 (this seems to work)

    I did update some audio drivers, but I don't see how that would produce an error for DX11. Switching to DX9 has seemed to fix the issue so far, but it's a less than optimal gaming experience for sure. You can see what GPU I have, and I can't get above 35fps consistently on DX9.

    I heard this was caused by overpopulated areas so I moved to my FC house after some fiddling and relaunched the game with DX11 back on. Crashed instantly.

    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Elly\Documents
    FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
    SYSTEM_CPU AMD Ryzen 7 1700 Eight-Core Processor (16 CPUs), ~3.8GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
    SYSTEM_BIOS F6
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 32716.457MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 37580.457MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.161GB SYSTEM_FREEDISC_SPACE 144.568GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3725.896GB SYSTEM_FREEDISC_SPACE 2787.191GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080 Ti
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1080 Ti
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 11127.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 16358.229 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1771
    SYSTEM_GRAPHICS_DRIVER_DATE 1/10/2019 16:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {B6F9ECA7-5E84-4060-AC96-698DE9058A79}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8356
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 1/23/2018 00:00:00
    SYSTEM_SOUND U28E590 (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {1EBD1774-611B-4C9D-A5B6-E1E5F3CD7BA0}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0004
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 10/22/2018 00:00:00
    SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {8C951988-0C0A-4E48-A761-867F24C6DECA}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8356
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 1/23/2018 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {4EEE1020-0D41-11E8-8001444553540000}
    SYSTEM_INPUT_NAME MCP2200 USB Serial Port Emulator
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {4EEFE4E0-0D41-11E8-8005444553540000}
    SYSTEM_INPUT_NAME NZXT USB Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B7498C70-E956-11E8-8001444553540000}
    SYSTEM_INPUT_NAME Wireless Controller
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
    SYSTEM_INPUT {4EEF6FB0-0D41-11E8-8004444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G600
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    (0)
    Last edited by ReinaKousaka; 01-24-2019 at 02:56 AM.