Non-interactable Section on Right Side of Screen

[Shruen]

Hello. Just got home from work. Have tried every resolution available in the game, and have also attempted the use of Windowed mode, borderless windowed mode, full screen, uninstall and reinstall graphic drivers run as administrator, and compatibility settings. Have also tried the normal and the 64 client to launch the game. Nothing has worked so far. Also it is a Win10 64-bit professional computer if that helps. Below is the second attempt at the pictures.

https://imgur.com/k2NFWn2

https://imgur.com/kMeATzo

Okay, after much messing around with the computer, noticed the issue was happening outside of the game on the desktop. Unsure exactly what was going on so restarted the computer again, but this time also changed out the HDMI cable and ran SFC just to cover all of the bases. The end result is the issue is not resolved by one of those three options. Thanks for the assistance in attempting to get this accomplished.

Just one more edit. The family member's computer that had the same issue was a video card driver out of date.

[Einmimiria]

Thank you for the update Shruen.

We apologize for the delay in our response. If this is happening outside of the game itself, then we may be a bit limited in how much assistance we can give.

You can try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. Make sure not to open any other programs or overlays. If there is another program interfering with the display or the mouse, this should prevent it from doing so.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!