An unexpected error has occurred. Exiting Final Fantasy XIV.

[ReinaKousaka]

Like many others I can see on the forum, I started having this problem today, seemingly out of nowhere. I updated my graphics drivers yesterday and the game was working completely fine earlier this morning, but now whenever I log in to my character, I get this error:

An unexpected error has occurred. Exiting Final Fantasy XIV. 2018-12-24_23:25

ffxiv_dx11.exe+327D1C
ffxiv_dx11.exe+32502C
ffxiv_dx11.exe+32468E
ffxiv_dx11.exe+327821
ffxiv_dx11.exe+3686D6
ffxiv_dx11.exe+17AFB0
ffxiv_dx11.exe+179828
ffxiv_dx11.exe+19E1B2

Things I have tried:
- Changing compatibility mode of ffxivboot.exe (no change)
- Deleting local data (no change)
- Restarting PC (no change)
- Disabling full screen optimizations (no change)
- Switching to DX9 (this seems to work)

I did update some audio drivers, but I don't see how that would produce an error for DX11. Switching to DX9 has seemed to fix the issue so far, but it's a less than optimal gaming experience for sure. You can see what GPU I have, and I can't get above 35fps consistently on DX9.

I heard this was caused by overpopulated areas so I moved to my FC house after some fiddling and relaunched the game with DX11 back on. Crashed instantly.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Elly\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU AMD Ryzen 7 1700 Eight-Core Processor (16 CPUs), ~3.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS F6
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32716.457MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37580.457MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.161GB SYSTEM_FREEDISC_SPACE 144.568GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3725.896GB SYSTEM_FREEDISC_SPACE 2787.191GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 11127.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16358.229 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1771
SYSTEM_GRAPHICS_DRIVER_DATE 1/10/2019 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {B6F9ECA7-5E84-4060-AC96-698DE9058A79}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/23/2018 00:00:00
SYSTEM_SOUND U28E590 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {1EBD1774-611B-4C9D-A5B6-E1E5F3CD7BA0}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/22/2018 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {8C951988-0C0A-4E48-A761-867F24C6DECA}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/23/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4EEE1020-0D41-11E8-8001444553540000}
SYSTEM_INPUT_NAME MCP2200 USB Serial Port Emulator
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4EEFE4E0-0D41-11E8-8005444553540000}
SYSTEM_INPUT_NAME NZXT USB Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B7498C70-E956-11E8-8001444553540000}
SYSTEM_INPUT_NAME Wireless Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {4EEF6FB0-0D41-11E8-8004444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

[ReinaKousaka]

An update after I logged in my character with DX11 on today. It provided no crash message, it simply froze and then the game closed.

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Before this crash occurred, were any changes or updates made on the computer? Also does the GPU over heat at all and do you have a way of monitoring it?

Hope to see you online!

[ReinaKousaka]

I noticed that the GPU temperature does go up about 13C when playing this game... but I haven't monitored this in the past so I don't know what normal utilization would look like. But that does seem quite a lot of heat for one process to cause.

After reading some posts, I was able to regain stability by underclocking my GPU. Now I have been playing with DX11 on for over an hour now without any issues. I also used CCleaner - not sure if that really matters at all, but I did do it.

[Einmimiria]

Thank you for the update ReinaKousaka.

How high does the temperature get? Generally, a modern GPU should be able to operate up to 90C (Although, lower is preferred). Have you received the error (or any other issues) since you posted this?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[ReinaKousaka]

Hi, my GPU can top out at 70C while playing this game. I have not received any errors since my last post.

[Einmimiria]

Thank you for the reply ReinaKousaka.

This thread will be moved to the 'Closed Concerns' subforum as the issue has been resolved.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.