The more people in a community the more chances you will have a troll or idiot. I think all MMO companies should reach out to a wide audience of people. FFXI main problem is its design is so blind to other kinds of gamers that years later they had to add a level sync to make up for the lack of people. Now they also watered down all other content and made xp double(among a lot of other things). On the other hand if you make things too easy your game will also fall easily(since WoW already filled that spot). WoW community attitude problem(in my opinion) comes from things being so easily obtained so if you don't have it its like "You must truly suck! They practically are handing these out to us! GTFO NOOB!"
I've said it plenty of times before. XIV just needs to hit that gray area between FFXI and WoW. Both of those games are fun for those play styles yet they go too far in 1 direction. It needs to give that fun for all yet a feeling of accomplishment feeling.