Error 90002

[RoegaBara]

Hey guys,

I'm having constant 90002 error on FFXIV, sometimes 30~30 minutes, 1~1 hour, its very random. Server Behemoth.
My friend lives in the next city, has the same ISP as me and never get dropped.

Tried to lower the graphics, but the game already runned at 60fps on high..

Can you guys please ask me some tests so i can see whats wrong?

Thanks and sorry about the bad english, i'm from Brazil.

Edit 1 - Yesterday I deleted the game and installed again via Steam and the problem persists.

[Auron359]

First thing you can do is trace your connection to the SE server Just open CMD and type the following : tracert 204.2.229.10
(204.2.229.10) is the IP for the Primal data center which is where Behemoth is, once it starts you will see your connection up to 30 hops and if there is any issues along the route it should hopefully show up here there.

[RoegaBara]

1 <1 ms 1 ms <1 ms 192.168.0.1
2 18 ms 9 ms 8 ms 100.66.0.1
3 9 ms 11 ms 11 ms soohedrtd01.fln.virtua.com.br [189.4.64.13]
4 8 ms 8 ms 15 ms flndtcrtd01.fln.virtua.com.br [189.4.64.1]
5 14 ms 11 ms 14 ms embratel-T0-4-0-3-uacc03.ctamc.embratel.net.br [200.211.44.21]
6 11 ms 15 ms 13 ms ebt-H0-10-0-3-tcore01.ctamc.embratel.net.br [200.244.212.85]
7 132 ms 138 ms 135 ms ebt-BP1451-intl01.nyk.embratel.net.br [200.230.220.110]
8 * * * Esgotado o tempo limite do pedido.
9 * * * Esgotado o tempo limite do pedido.
10 144 ms 145 ms 143 ms NTT-level3-200G.NewYorkCity6.Level3.net [4.68.75.78]
11 134 ms 144 ms 134 ms ae-2.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.180]
12 201 ms * 204 ms ae-4.r22.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
13 207 ms 207 ms 206 ms ae-0.r23.sttlwa01.us.bb.gin.ntt.net [129.250.6.30]
14 223 ms 224 ms 229 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
15 218 ms 221 ms 216 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
16 217 ms 218 ms 217 ms ae-3.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.11]
17 217 ms 219 ms 218 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 212 ms 214 ms 212 ms 204.2.229.234
19 227 ms 224 ms 226 ms 204.2.229.10

[RoegaBara]

1 <1 ms 1 ms <1 ms 192.168.0.1
2 18 ms 9 ms 8 ms 100.66.0.1
3 9 ms 11 ms 11 ms soohedrtd01.fln.virtua.com.br [189.4.64.13]
4 8 ms 8 ms 15 ms flndtcrtd01.fln.virtua.com.br [189.4.64.1]
5 14 ms 11 ms 14 ms embratel-T0-4-0-3-uacc03.ctamc.embratel.net.br [200.211.44.21]
6 11 ms 15 ms 13 ms ebt-H0-10-0-3-tcore01.ctamc.embratel.net.br [200.244.212.85]
7 132 ms 138 ms 135 ms ebt-BP1451-intl01.nyk.embratel.net.br [200.230.220.110]
8 * * * Esgotado o tempo limite do pedido.
9 * * * Esgotado o tempo limite do pedido.
10 144 ms 145 ms 143 ms NTT-level3-200G.NewYorkCity6.Level3.net [4.68.75.78]
11 134 ms 144 ms 134 ms ae-2.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.180]
12 201 ms * 204 ms ae-4.r22.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
13 207 ms 207 ms 206 ms ae-0.r23.sttlwa01.us.bb.gin.ntt.net [129.250.6.30]
14 223 ms 224 ms 229 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
15 218 ms 221 ms 216 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
16 217 ms 218 ms 217 ms ae-3.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.11]
17 217 ms 219 ms 218 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 212 ms 214 ms 212 ms 204.2.229.234
19 227 ms 224 ms 226 ms 204.2.229.10

My friends (who is playing perfectly)

1 1 ms 1 ms 1 ms 192.168.0.1
2 12 ms 8 ms 16 ms 10.41.160.1
3 9 ms 11 ms 97 ms soohedrtd01.fln.virtua.com.br [189.4.64.13]
4 9 ms 11 ms 10 ms flndtcrtd01.fln.virtua.com.br [189.4.64.1]
5 14 ms 24 ms 13 ms embratel-T0-4-0-3-4003-uacc02.ctamc.embratel.net.br [201.64.169.41]
6 15 ms 18 ms 14 ms ebt-H0-0-0-0-tcore01.ctamc.embratel.net.br [200.244.211.111]
7 150 ms 137 ms 147 ms ebt-B1421-intl01.nyk.embratel.net.br [200.230.220.130]
8 * * * Esgotado o tempo limite do pedido.
9 * * * Esgotado o tempo limite do pedido.
10 161 ms 161 ms 157 ms NTT-level3-200G.NewYorkCity6.Level3.net [4.68.75.78]
11 141 ms 141 ms 141 ms ae-2.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.180]
12 209 ms 207 ms 208 ms ae-4.r22.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
13 198 ms 197 ms 206 ms ae-0.r23.sttlwa01.us.bb.gin.ntt.net [129.250.6.30]
14 229 ms 221 ms 220 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
15 220 ms 217 ms 224 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
16 229 ms 228 ms 229 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
17 229 ms 230 ms 223 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 232 ms 231 ms 232 ms 204.2.229.234
19 220 ms 226 ms 227 ms 204.2.229.10

[Auron359]

Hmm looking at it I can't see why your friend can play perfectly while you can't, and you are both getting a time out on hops 8-9 which I'm not sure why.
My only guess would be that your connection is fine but the SE server is dropping you for some reason, the test might look fine now but for all we know one of the hops is dropping your connection while playing causing the 90002 Error.
If no one else comments on this I would say contact SE support properly as they will have more know how on what things you can try to fix the connection.
On the event the fault is not with you or your connection they will look into it internally in case it is there fault ( they are doing that with me now )

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Based on your trace route, you are taking a strange route to the server. This has been reported before where players from Brazil are routed through Europe before connecting to the servers in North America. I can't tell for certain because some of your hops time out between Brazil and New York. Additionally, you are getting some rather high pings (~140ms) before you leave Brazil, making the longer route worse.

I'm not sure why your friend has fewer issues , but you can see that you are having trouble keeping a constant connection on hop 12.

I'd recommend contacting your ISP as they are the ones that control your route to the server.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[RoegaBara]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Based on your trace route, you are taking a strange route to the server. This has been reported before where players from Brazil are routed through Europe before connecting to the servers in North America. I can't tell for certain because some of your hops time out between Brazil and New York. Additionally, you are getting some rather high pings (~140ms) before you leave Brazil, making the longer route worse.

I'm not sure why your friend has fewer issues , but you can see that you are having trouble keeping a constant connection on hop 12.

I'd recommend contacting your ISP as they are the ones that control your route to the server.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Einmimiria, i already contacted my ISP and they say that theres no problem from their service, that i should contact the tecnical support from the game, since I had played a lot of games (League of Legends, Wow, Overwatch, etc) and never had a problem with lag or drop.

As you said, my friend and I have the same response to tracert (mine is even better than his), and the game keeps DC only me.

There any other test that i can do? Or some department on SE i should contact?

[RoegaBara]

Hmm looking at it I can't see why your friend can play perfectly while you can't, and you are both getting a time out on hops 8-9 which I'm not sure why.
My only guess would be that your connection is fine but the SE server is dropping you for some reason, the test might look fine now but for all we know one of the hops is dropping your connection while playing causing the 90002 Error.
If no one else comments on this I would say contact SE support properly as they will have more know how on what things you can try to fix the connection.
On the event the fault is not with you or your connection they will look into it internally in case it is there fault ( they are doing that with me now )

@auron359 can you please show me where i should go to contact SE support properly?

Please, i really want to solve this problem.

[Auron359]

I find it easiest to go here https://na.finalfantasyxiv.com/lodestone/ click the help and support tab then under the customer service section click Square Enix Support Centre.

[Einmimiria]

Einmimiria, i already contacted my ISP and they say that theres no problem from their service, that i should contact the tecnical support from the game, since I had played a lot of games (League of Legends, Wow, Overwatch, etc) and never had a problem with lag or drop.

As you said, my friend and I have the same response to tracert (mine is even better than his), and the game keeps DC only me.

There any other test that i can do? Or some department on SE i should contact?

Hello RoegaBara.

I think I may have worded that incorrectly. I'm not suggesting that there is an issue with the service itself, but with the route you are taking. The artificially large distance you are taking is contributing to your disconnections.

If you wish to contact the Square Enix Support Center, you can do so with this link: https://support.na.square-enix.com/m...p?id=5382&la=1

Thank you for visiting the Final Fantasy XIV Technical Support Forums.