Game crashed on MSQ

[Eli_Quinn]

Hi, I was doing the MSQ 4.5 content, and when I tried to go to Doman Enclave the game crashed with no error message. Now I can't log in, the game crashes everytime I try.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\rafae_000\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64 bits (6.2, Compilação 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i5-3550 CPU @ 3.30GHz (4 CPUs), ~3.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 03/08/13 16:58:38 Ver: 04.06.05
SYSTEM_LANGUAGE português (Configuração regional: português)
SYSTEM_MEMORY 7615.008MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 14783.008MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 110.958GB SYSTEM_FREEDISC_SPACE 16.660GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.513GB SYSTEM_FREEDISC_SPACE 100.684GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.342GB SYSTEM_FREEDISC_SPACE 0.072GB
SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.495GB SYSTEM_FREEDISC_SPACE 283.032GB
SYSTEM_STORAGE J:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 586.607GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8088.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3807.504 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_01c064f3d89f92be\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_01c064f3d89f92be\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_01c064f3d89f92be\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_01c064f3d89f92be\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1735
SYSTEM_GRAPHICS_DRIVER_DATE 12/10/2018 21:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglês
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) HD Graphics
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 1792 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0010.4358
SYSTEM_GRAPHICS_DRIVER_DATE 12/20/2015 21:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglês

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND PHL 234E5 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {4D863A85-1B8E-4971-9C9B-112697E7DDDE}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0004
SYSTEM_SOUND_DRIVER_LANGUAGE Inglês
SYSTEM_SOUND_DRIVER_DATE 10/22/2018 00:00:00
SYSTEM_SOUND Fones de ouvido (Dispositivo de High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {21E2DCD1-AA93-4AF5-9294-0AFC4FDFBEBD}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE Inglês
SYSTEM_SOUND_DRIVER_DATE 9/7/2018 00:00:00
SYSTEM_SOUND Alto-falantes (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {77A39289-462E-4A79-AA39-B08D3AE39EB3}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/20/2017 00:00:00
SYSTEM_SOUND Áudio Digital (S/PDIF) (Dispositivo de High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {8540FEB4-1472-4F45-8E5A-553CCC6E9D58}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE Inglês
SYSTEM_SOUND_DRIVER_DATE 9/7/2018 00:00:00
SYSTEM_SOUND Alto-falantes (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID {8B25BF6B-DA38-4371-A278-26E77F61CA87}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/28/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Teclado
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {94DCE4C0-F96F-11E7-8001444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2C5DDCE0-471E-11E8-8001444553540000}
SYSTEM_INPUT_NAME Microsoft® LifeCam Studio(TM)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {94DCE4C0-F96F-11E7-8002444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {94DF55C0-F96F-11E7-8004444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {94DF55C0-F96F-11E7-8005444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread - Google Chrome
Host de Experiência do Windows Shell



Microsoft Edge


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 32 PPAPI
Advanced Combat Tracker (remove only)
Google Chrome
Mozilla Firefox 49.0 (x86 pt-BR)
Mozilla Maintenance Service
Nox APP Player
NVIDIA Stereoscopic 3D Driver
Opera Stable 57.0.3098.116
Origin
qBittorrent 4.1.4
Razer Cortex
Razer SoftMiner
Razer Synapse
VLC media player
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft_VC90_CRT_x86
Razer Synapse
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
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The Sims™ 4
HP Dropbox Plugin
Google Update Helper
Microsoft Visual C++ 2005 Redistributable
Adobe Photoshop CS6
Suporte para Aplicativos Apple (32-bit)
Microsoft_VC80_CRT_x86
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Apple Software Update
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
PDF Settings CS6
Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
HP DeskJet 3700 series Ajuda
HP Google Drive Plugin
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25008
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
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BlueStacks App Player
CCleaner
FINAL FANTASY III
DC Universe Online
Street Fighter V
Life is Strange™
FINAL FANTASY IV: THE AFTER YEARS
FINAL FANTASY X/X-2 HD Remaster
DARK SOULS™ III
Radiator 2: Anniversary Edition
FINAL FANTASY XIV Online
Hellblade: Senua's Sacrifice
DRAGON BALL XENOVERSE 2
Ultra Street Fighter IV
LOST SPHEAR
WORLD OF FINAL FANTASY
THE KING OF FIGHTERS XIV STEAM EDITION
MONSTER HUNTER: WORLD
FINAL FANTASY XII THE ZODIAC AGE
House Party
FINAL FANTASY XV WINDOWS EDITION
Secret of Mana
Coming Out on Top
Dream Daddy: A Dad Dating Simulator
The Awesome Adventures of Captain Spirit
Vulkan Run Time Libraries 1.0.65.1
Mesa Gráfica Wacom
WinRAR 5.50 (64-bit)
Microsoft Xbox 360 Accessories 1.2
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iTunes
Malwarebytes versão 3.6.1.2711
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Suporte para Aplicativos Apple Apple (64-bit)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Bonjour
Apple Mobile Device Support
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
WeMod Version Guard
HP DeskJet 3700 series Software básico do dispositivo
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.10.25008
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
NVIDIA Ansel
NVIDIA Driver do 3D Vision 417.35
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Atualizações da NVIDIA 34.0.0.0
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00004210
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00003EBC
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 000042D4
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 0000395C
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 000039EC
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 000029C4
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000048C4
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 00004F40
C:\Program Files\WindowsApps\Microsoft.MicrosoftOfficeHub_17.10314.31700.0_x64__8wekyb3d8bbwe\Office16\OfficeHubTaskHost.exe 000046B4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.37.98.0_x64__kzf8qxf38zg5c\SkypeApp.exe 0000420C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.37.98.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00003B8C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.37.98.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00000864
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.18114.16410.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00000F10
C:\WINDOWS\Explorer.EXE 00003D04
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002E78
C:\WINDOWS\system32\ApplicationFrameHost.exe 00004ED4
C:\WINDOWS\system32\DllHost.exe 000041E8
C:\WINDOWS\system32\SettingSyncHost.exe 00000E04
C:\WINDOWS\system32\browser_broker.exe 0000079C
C:\WINDOWS\system32\igfxEM.exe 00003D48
C:\Windows\System32\RuntimeBroker.exe 00001F88
C:\Windows\System32\SystemSettingsBroker.exe 000030E4
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00003AF0
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe 00002A90
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00000420
H:\Steam\Steam.exe 00002C08
H:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000047E0
H:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00004D98
H:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00003E94
c:\windows\system32\sihost.exe 00003D30
c:\windows\system32\svchost.exe 00003B08
c:\windows\system32\taskhostw.exe 00003D44

[Dynratygus]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When did the game reach first happen? Also were any updates made before the game crashed? If you have not tried so already, please try the following:

-Switch to DirectX 9 mode (select ‘Config’ from the launcher)
-Update/reinstall Graphics card drivers
-Disable all programs/overlays running in the background


Hope to see you online!

[Eli_Quinn]

Yes, all my drivers are updated, i tried to close all programs and tried the Directx9, but nothing works. It shows the loading screen then crashes down.

[Dynratygus]

Thank you for the reply!

Have you tried changing the compatibility mode? If not please try by, right click on the exe file (Default location: C:\Program Files (x86)\SquareEnix\Final Fantasy XIV - A Realm Reborn\boot\ffxivboot.exe), right click it and select ‘Properties.’ Select the ‘Compatibility’ tab and select Windows 7.

Also, please try a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

Hope to see you online!

[Eli_Quinn]

I tried everything you suggested, unfortunately, nothing worked. Can I get my character sent to my house in Shirogane by a GM? That could solve the problem.

I even uploaded a video to show you guys what's happening: https://youtu.be/BKbXCB9x8oo

It's sad after 3 years playing this game. If anything works, can I get a refund for the 6 months subscription I payed last week?

[Dynratygus]

Eli_ Quinn, thank you for the reply.

Have any updates been made to the PC at all when playing? Was Windows updated at all? Does this happen with any other character and have you tried deleting the locally saved content ?

Unfortunately the character cannot be moved as the GM's are unable to do that. Also there is no service that allows character's to be moved from the GM or Support Center End.

In regard to the fund, you will have to contact the Support Center as that is something we are not able to assist with on forums.