Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Fail thank you for the information. For now I would recommend playing on DirectX9. Some other things you can try are:

- Update/reinstall Graphics card drivers
- Disable all programs/overlays running in the background
- Perform a clean boot*
- Set compatibility mode to Windows 7**
- Make sure that any anti-virus software they have has the appropriate exceptions

*To perform a clean boot ,open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

**To change compatibility mode, right click on the exe file (Default location: C:\Program Files (x86)\SquareEnix\Final Fantasy XIV - A Realm Reborn\boot\ffxivboot.exe), right click it and select ‘Properties.’ Select the ‘Compatibility’ tab and select Windows 7.

Hope to see you online!