I tried everything you suggested, unfortunately, nothing worked. Can I get my character sent to my house in Shirogane by a GM? That could solve the problem.

I even uploaded a video to show you guys what's happening: https://youtu.be/BKbXCB9x8oo

It's sad after 3 years playing this game. If anything works, can I get a refund for the 6 months subscription I payed last week?