Removing bought items from account

[baggman]

I recently submitted a ticket to support about removing all bought items from my account, that being mogstation and collector edition items. Why do i want to do that? Because i feel like a complete and utter idiot for buying all this mogstation and collector edition garbage and im embarassed to have it on my account. In addition to that i want to take a stance against all this anti consumer bullshit this game got going on that only seems to be getting worse.

I waited in anticipation for SE support to have this in my opinion rather simple request resolved. They answer back that they cant do it, which in my opinion is complete bs because if i somehow got items against the ToS on my account they would remove it in a heartbeat, and when i actually want items removed they cant do it? A company and MMO of this caliber and they say they cant remove items from a users account when the user WANT them removed? I find that just ridiculous.

Anyway if anyone can explain to me why this apperantly is a unsolvable request i will be happy, still very dissapointed nonetheless.

thanks for reading my post

[HyoMinPark]

What.
/10char

EDIT: In all seriousness — you purchased these items. Why should they remove items that you purchased from your account? This could probably also be viewed as a liability issue on their end because you may later claim that you never received the items you purchased, and attempt to seek compensation for them if they remove traces of them from your account.

[Hestzhyen]

The best way to take a stand is to stop your sub. If you still want to play despite disagreeing with the monetization methods, don't use the collector's edition items and don't spend more than you have to.

I hate the nickel and diming and $20 for one outfit on one char nonsense too so I only pay the entry sub, nothing more. And I stop it between patches now because SE doesn't deserve my money if there is nothing I want to log in to do. That's how I made my peace with the situation at least.

[Duskane]

I don't think anyone but you can see it...

[Iscah]

So basically you want SE customer service / technical support to spend time and effort to look up your account and delete specific items, just so you can proudly say you don't have them?

i don't think any company would consider that time well spent, unless they're really desperate for something to do.

[DarkDaifuku]

What "anti consumer bullshit" are you talking about?

[DeaconMoore]

Anyway if anyone can explain to me why this apperantly is a unsolvable request i will be happy, still very dissapointed nonetheless.

thanks for reading my post

You took the wrong approach. A game ticket isn't how you accomplish what you're after.

What you need to do is go to the Mog Station and login.

Then click on "Manage Service Options".

Next Scroll down and under "Service Account Status" Click the "Cancel Service Account" button and follow the directions.

There, everything is now wiped out. Congrats on sticking it to "da man"!

[Shougun]

I think they'll have very strict procedures in place so that legitimately what you want is hard or more likely impossible for the vast majority of their own employees (if not all, depending on the action (like full delete of some data)). Like a good data base wont let some random delete all accounts they service with a select all + delete key press lol.

Items obtained via fraud, as you insinuated as one of the ways they remove items obtained unfairly from accounts, is probably exclusively responded with account bans XD (and unbans if proven your account was stolen).

Also consider if they don't offer you a service then you might argue you shouldn't need to pay for it (if they removed an item from your account), I'm sure many find that silly but wait long enough and some litigious and grumpy person will have fun with that concept :3. Which means the better way to safely remove it would be to "unbill" it, and they don't want to run a deposit sort of rental service on these items.

So unless it was stolen and messed with during that period I doubt they have any procedure in place, even given a person with enough power, that'd be approved for them to do for what you'd like happen (obviously I assume but it seems like that'd be the best system for their money and safety).

[Enla]

I... What? No one is going to judge you for past purchases you made during a time you felt differently about the game. Just don't buy anything more from the Mog Station going forward or if supporting SE really bothers you, cancel your subscription.

[Neri]

Is this a bought account ?