Help can't start up game

[Drblood]

game has been running fine but now i get
an unexpect errror has occurred exiting final fantasy xiv.

ffxiv.exe+dca38f
ffxiv.exe+dcc741
ffxiv.exe+dcec67
ffxiv.exe+39c0d0
ffxiv.exe+17695f
ffxiv.exe+E66725
kernel32.dll+1336a
ntdll.dll+398f2

with directx11
an unexpect errror has occurred exiting final fantasy xiv.

ffxiv_dx11.exe+10b4648
ffxiv_dx11.exe+10b6c3e
ffxiv_dx11.exe+10b9705
ffxiv_dx11.exe+440e5c
ffxiv_dx11.exe+19e1b2
ffxiv_dx11.exe+1183649
kernel32.dll+159CD
ntdll.dll+2a561

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When did this first start happening? Do you recall anything changing/updating on your PC that coincides with this?

What have you tried so far to alleviate the issue?

Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Drblood]

it start today. it was working fine. yesterday. then today it poping up. nothing new change on computer.. i have tried update my video card also i have turned direct x 11 on and off. i have tired restarting computer and even redownloading games.


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\user1\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.170913-0600)
SYSTEM_CPU AMD FX(tm)-8350 Eight-Core Processor (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 11/14/12 20:50:48 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16285.574MB
SYSTEM_VIRTUAL_MEMORY 8388607.875MB
SYSTEM_PAGE_FILE 32569.332MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.662GB SYSTEM_FREEDISC_SPACE 62.847GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.098GB SYSTEM_FREEDISC_SPACE 0.033GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.413GB SYSTEM_FREEDISC_SPACE 108.384GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 1067.304GB
SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.759GB SYSTEM_FREEDISC_SPACE 261.396GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1050
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1958.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 7886.787 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1366 x 768 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1771
SYSTEM_GRAPHICS_DRIVER_DATE 1/11/2019 6:00:12 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1050
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1958.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 7886.787 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1280 x 1024 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1771
SYSTEM_GRAPHICS_DRIVER_DATE 1/11/2019 6:00:12 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND CABLE Input (VB-Audio Virtual Cable)
SYSTEM_SOUND_DEVICE_ID {D7048047-51C8-42EA-8DDF-36BEAAF6CE44}
SYSTEM_SOUND_DEVICE_NAME vbaudio_cable64_win7.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7600.16385
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/27/2015 6:25:33 PM
SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {575489BB-6E8C-40EE-878B-481CEF22D37B}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8186
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/29/2017 11:11:35 PM
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {99D2575C-8E5B-4926-97D8-8FBBC1404931}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8186
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/29/2017 11:11:35 PM
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {B46C908C-802D-4805-91AB-DBC723CACCCD}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8186
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/29/2017 11:11:35 PM
SYSTEM_SOUND 2D HD LG TV (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {D65B36A7-27A0-406A-9F78-35407FB970F7}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/12/2018 9:18:20 PM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DC9B8250-B087-11E4-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DCA76930-B087-11E4-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DCA76930-B087-11E4-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DCA76930-B087-11E4-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DCA76930-B087-11E4-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DCA76930-B087-11E4-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EAB87E10-033C-11E7-8001444553540000}
SYSTEM_INPUT_NAME USB KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EBC978E0-033C-11E7-8002444553540000}
SYSTEM_INPUT_NAME USB KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
AntiVirus Free
AntiVirus Free
Help can't start up game - Google Chrome
Steam
#general_pg - Discord
Untitled - Notepad
PCENotifier


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
Adobe Flash Player 32 ActiveX
Adobe Flash Player 32 NPAPI
Advanced Combat Tracker (remove only)
AVG AntiVirus FREE
AVS Audio Editor 8.5.1
Battle.net
BitRaider Streaming Client
Canon MG2900 series On-screen Manual
Canon MG2900 series User Registration
Canon My Image Garden
Canon My Image Garden Design Files
Canon Inkjet Printer/Scanner/Fax Extended Survey Program
Canon My Printer
Canon Quick Menu
Canon IJ Network Scanner Selector EX
Canon IJ Network Tool
Canon IJ Scan Utility
FF Logs Uploader
Coupon Printer for Windows
Destiny 2
Diablo III
Dolphin
Canon Easy-WebPrint EX
Fallout 76
Google Chrome
Hearthstone
Heroes of the Storm
FINAL FANTASY XI: Chains of Promathia
PlayOnline Viewer & Tetra Master
FINAL FANTASY XI: Wings of the Goddess
FINAL FANTASY XI
FINAL FANTASY XI: Rise of the Zilart
FINAL FANTASY XI: Treasures of Aht Urhgan
FINAL FANTASY XI: Seekers of Adoulin
Microsoft .NET Framework 1.1
NVIDIA Stereoscopic 3D Driver
Origin
Overwatch
Raptr
SpeedFan (remove only)
StarCraft II
Steam
Star Wars: Knights of the Old Republic II
Star Wars: Knights of the Old Republic
Star Wars The Old Republic
TeamViewer 13
The Elder Scrolls Online
VLC media player
Windows Live Essentials
World of Warcraft
World of Warcraft Beta
Windows Live UX Platform
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
FF Logs Uploader
Photo Gallery
LWS Pictures And Video
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
CameraHelperMsi
LWS Help_main
LWS Twitter
Google Toolbar for Internet Explorer
Windows Live Photo Common
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
LWS YouTube Plugin
Google Toolbar for Internet Explorer
UE4 Prerequisites (x64)
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Bethesda.net Launcher
Movie Maker
Star Wars: The Old Republic
Skype™ 7.40
FINAL FANTASY XI: Chains of Promathia
erLT
Microsoft ASP.NET MVC 4 Runtime
Windows Live Communications Platform
Apple Application Support (32-bit)
PlayOnline Viewer & Tetra Master
Dragon Age™ II
Wondershare Helper Compact 2.6.0
FINAL FANTASY XI: Wings of the Goddess
Google Update Helper
Windows Live UX Platform Language Pack
Windows Live Installer
Windows Live Essentials
FINAL FANTASY XI
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
LWS Gallery
FINAL FANTASY XI: Rise of the Zilart
Microsoft Visual C++ 2005 Redistributable
LWS Motion Detection
GOG Galaxy
Microsoft Visual C++ 2005 Redistributable
Adobe AIR
Apple Software Update
Microsoft Games for Windows - LIVE Redistributable
Microsoft Visual C++ 2005 Redistributable
LWS Launcher
Skype Click to Call
Realtek Ethernet Controller Driver
LWS Webcam Software
STAR WARS™ Battlefront™ II
MSVCRT
MSVCRT110
Update for Microsoft .NET Framework 4.7 (KB4040973)
Update for Microsoft .NET Framework 4.7 (KB4041778)
Update for Microsoft .NET Framework 4.7 (KB4043764)
Microsoft Office Excel Viewer
Visual Studio 2012 x86 Redistributables
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
LWS WLM Plugin
Microsoft Visual C++ 2005 Redistributable
PbPLauncher
FINAL FANTASY XI: Treasures of Aht Urhgan
Google Update Helper
Epic Games Launcher
Adobe Refresh Manager
Adobe Acrobat Reader DC
Dragon Age: Origins
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Windows Live PIMT Platform
Spybot - Search & Destroy
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Launcher Prerequisites (x64)
Photo Gallery
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Photo Common
Microsoft .NET Framework 1.1
Windows Live SOXE
Windows Live SOXE Definitions
Logitech Webcam Software
Facebook
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
Citrix Online Launcher
Dragon Age™: Inquisition
Movie Maker
Curse
D3DX10
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
Asmedia ASM104x USB 3.0 Host Controller Driver
FINAL FANTASY XI Seekers of Adoulin
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
LWS Facebook
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Streamlabs OBS 0.11.10
CCleaner
Guild Wars 2
Fallout 3 - Game of the Year Edition
Warframe
Killing Floor 2
Path of Exile
ARK: Survival Evolved
FINAL FANTASY X/X-2 HD Remaster
Fallout 4
Conan Exiles
Borderlands 2
Left 4 Dead
Left 4 Dead 2
MapleStory 2
MONSTER HUNTER: WORLD
Star Wars: Battlefront 2 (Classic, 2005)
FINAL FANTASY XV WINDOWS EDITION
Doki Doki Literature Club
ATLAS
Borderlands
TeamSpeak 3 Client
VBCABLE, The Virtual Audio Cable
Wondershare Filmora(Build 8.7.4)
Apple Application Support (64-bit)
Canon MG2900 series MP Drivers
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Malwarebytes version 3.6.1.2711
UE4 Prerequisites (x64)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
PDF Converter Elite 4.0
Free Viewer
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
AMD Wireless Display v3.0
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Visual Studio 2012 x64 Redistributables
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft .NET Framework 4.7
Microsoft Application Error Reporting
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
Microsoft Visual C++ 2005 Redistributable (x64)
NVIDIA Ansel
NVIDIA 3D Vision Driver 417.71
NVIDIA Control Panel 417.71
NVIDIA Graphics Driver 417.71
NVIDIA GeForce Experience 3.16.0.140
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA Optimus Update 31.0.1.0
NVIDIA PhysX System Software 9.18.0907
NVIDIA Update 34.0.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.4
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.16.0.140
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.11.1
Microsoft .NET Framework 4.7
Apple Mobile Device Support
WinZip 22.0
Windows Live ID Sign-in Assistant
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
MSVCRT110_amd64
Ventrilo Client for Windows x64
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\AVG\Antivirus\AVGUI.exe 00001114
C:\Program Files (x86)\Common Files\Wondershare\Wondershare Helper Compact\WSHelper.exe 00000F3C
C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\UnrealCEFSubProcess.exe 00001D00
C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 00000FCC
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 0000161C
C:\Program Files (x86)\Logitech\LWS\Webcam Software\LWS.exe 00000518
C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe 00000F70
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000217C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001224
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00000A58
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00000D58
C:\Program Files\PDFConverter.com\PDF Converter Elite 4.0\PCENotifier.exe 00000ED0
C:\Program Files\PDFConverter.com\PDF Converter Elite 4.0\PDFConverterElite.PrnDisp.exe 00000EC4
C:\Program Files\WinZip\WzPreloader.exe 00000EE8
C:\Users\user1\AppData\Local\Discord\app-0.0.304\Discord.exe 00001890
C:\Users\user1\AppData\Roaming\Dashlane\Dashlane.exe 00000F48
C:\Users\user1\AppData\Roaming\Dashlane\DashlanePlugin.exe 00000F58
C:\Windows\Explorer.EXE 000007C0
C:\Windows\system32\Dwm.exe 000008A8
C:\Windows\system32\ctfmon.exe 0000088C
C:\Windows\system32\notepad.exe 00000FAC
C:\Windows\system32\taskeng.exe 00001F38
C:\Windows\system32\taskhost.exe 00000650
C:\Windows\system32\wbem\unsecapp.exe 00000C74
F:\Program Files (x86)\skyrim\Steam\Steam.exe 000020CC
F:\Program Files (x86)\skyrim\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00000C60

[Drblood]

i have also tired turning off my antivirus program

[Dynratygus]

Thank you for the reply,

Drblood, have you tried changing the compatibility mode? If not please try the following:

To change compatibility mode, right click on the exe file (Default location: C:\Program Files (x86)\SquareEnix\Final Fantasy XIV - A Realm Reborn\boot\ffxivboot.exe), right click it and select ‘Properties.’ Select the ‘Compatibility’ tab and select Windows 7.

Hope to see you online!